@Dave-R

I managed to finally get it to work a couple days ago. I thought I'd been installing the latest version, but checking the update thru the Help drop down it was saying there was still newer. I ran that and it hit the COM surrogate issue again. I ended all those instances and tried again and it installed perfectly and has worked just fine the last few days.

@jhanphillipco
Why not email support at sketchucation.com - they can advise on acceptable payment methods...

@Rich-O-Brien

I import the texture and "Use as material, paint it onto the face you want and then richt click "Texture", "Place texture".

Four handles. No, NOT fork handles.

Scale from there.

In the instances mentioned, there is no way to use as texture or place texture. Having placed the import onto the face (Within a group) the scale goes whack when closing the group.

Explodiing the group soves the problem. Random, not consistent and there is no rhyme or reason I can see for the aberrant behaviour.Bug 2.jpg

Why did I not guess the handles would not appear in the 2d export.......?

This is a known issue and the developers are aware of it and working on a solution. Hopefully they'll get it fixed in time for the first maintenance release.

@iandefazio it's a known issue. Hopefully fixed in the first maintenance release.

...thanks again - and yes, it is probably a miserable codec. It's a shame that Sketchup is willing to accept that a laborious task (by man and machine) is useless by this shortcoming.
Luckily you introduced and remembered me to the "single frame method" 👍 I put the frame bundles directly into my timeline within Adobe Premiere Pro and it worked perfectly and above all in the quality to be expected right from the start...

@bytesyzez said:

Could do all this last week!

SketchUp 2023 hasn't changed since last week. What did? This sounds like you've changed your process. Are youu clicking in the Measurements window? Are you changing tools before trying to change the value?

Please update your forum profile. It says you're still using SketchUp 2022.

@tig said:

Problems like this can be related to the incorrect installation of SketchUp.
This leads to wrong permissions and settings not getting saved.
You can try this - it will do no harm - close SketchUp, find the installer's exe file [in Downloads?], select its icon and right-click > context-menu > Run as administrator...
When prompted, choose 'Repair'.
When it's done try opening SketchUp and changing some toolbar settings, close and reopen to see if it's any better...

thank you it's working now... good job keep it up

well I Run as Administrator and choose Repair during the install steps but I still have the same issue.

I think you've found it. Thank you.

You indicated on the SketchUp forum that this has been solved.

Please update your forum profile. It says you are using 2017 Make.

Dave R, thank you. I finally understand.

@44arshad said:

THERE IS WINDOW OPENING WHILE I TRY TO OPEN EXTENSION MANAGER

What exactly does this mean? Show us a screenshot of what you are seeing.

What version of SketchUp are you using? Please complete your forum profile.

Do not use all caps. There's no need to shout.

Sure, send it on.

@ijkfraser said:

I have upgraded to Windows 11 and use dual monitors.
I am using the second screen to display my 'Trays' 3 of them.
On loading a drawing the trays don't fully display and some of the dialogs in the tray are shown blacked out. See attachment.
I can rectify this each time I load a file by deleting and re-installing the tray.
Ian Fraser [color=#fffff]geometry dash meltdown[/color]

I got the same problem