I think I will change the word 'forum' to 'help desk'.
If forum has more of a social con nation, then 'help desk' may sound more professional.
(The thread was originally started to ask if it was ok to provide a forum for support.)
For the record, we immediately responded to the original query and asked for a .SKP file so we could try to reproduce the problem. We received a file, and have reproduced the problem. However, with the time pressures oh the SketchUp Basecamp and the long weekend we may not be able to resolve the problem until next week.
@unknownuser said:
there's somewhat of a mixup in this thread though.. the thread is basically talking about right vs. wrong in posting emails on a support forum..
the customer complaint has nothing to do with that though. (if i'm reading it correctly)
he's saying " i paid for this [...] product and i want the [...] attention i feel i deserve.. i demand some [...] help by you, the owner and/or company representative.. not some [...] [...] on a [...] internet forum"
i don't think he/she really cares that his email was made public.. he's bummed that he feels he's being ignored (and hey, maybe rightly so.. but i don't know all the particulars to say that as fact)
[edit] -
it's like buying a computer that won't boot then asking the company for advice on dealing with it but they tell you to go ask someone on the internet how to fix it.