@pixelcruncher Thank you for the news.

@majid Wishing all the best. I hope the violence will end soon.

@gullfo said in NEW Forum Software Issues:

1. part way scrolling through a list of posts suddenly there is some refresh looping causing the entire page from the advert on down to jump back and forth (up and down really) making things unusable.

We have set pagination on to prevent this. You can change this setting at your personal settings.

@Dave-R said in Sketchucation Tools 5.0.4:

Thank you for whatever you did. It works as expected now.

Thank you for checking.

We have implemented the changes TIG described in his previous post.

I'd like to ask those who had problems with their plugins being installed to the wrong folders to restart their SketchUcation Tools Extension Store and check the Settings / Path tab to see if the faulty folders are now excluded from the list of possible install folders.

The Extension store on restart might throw an error about the default installation folder not existing. After the error message please go to the Settings / Path tab and make sure the correct installation folder is selected there.

Welcome @Emilia44 . This forum is a huge knowledge resource for SketchUp-related stuff. You can search it, and ask questions from fellow sketchup users.

@orgelf Hi,

Thank you for describing the problem. Based on what you wrote, I think you might had bumped into one of the forum's limitations.
The limitation settings for images currently are:

• Max image size: 10000 KiB
• Max image width X height: 5000 X 5000 pixels
• Max upload rate: 10 images per minute

Is it possible you reached one of these limits the other day?

These are in place to prevent spam.

@Dan-Rathbun Hi Dan,
Sorry for the late reply. I'll look into the possibility of image-sizing by the user.
About the search: By clicking the cogs near the search box, you can set where to search.

HI,

Thank you for being interested in our licensing system.

1. Can a new commercial extension submitted to SketchUcation use the SCFLicense system?

Yes

2. Is SCFLicense available to approved creators, or only to selected/internal developers?

You have to be approved as a developer and your application (extension) have to implement a few lines of code to use the licensing. For the technical details you can contact me by private chat or write to support@sketchucation.com.

3. Can the extension be distributed as a proprietary/commercial Ruby extension, without being open-source?

Yes, being open-source is not a requirement for the licensing.

4. Does SCFLicense support a free trial period, for example 15 or 30 days?

At the current sate of the licensing, you have to implement the trial period in your extension. As an alternative, you can create free trial license with limited validity.

5. Is it possible to offer a temporary license or subscription-like license, for example annual access or a license valid for a specific number of days?

There is an option to limit the license validity for a specific number of days.

6. Is it possible to manage paid major upgrades, for example users buying version 1.x and later paying for version 2.x?

With the current licensing system it takes purchasing a new license for the new version. For a discounted upgrade license the author needs to implement the upgrade logic (e.g: if original license is validated and discounted upgrade license is validated, then let the extension work)

7. Are plugin updates and hotfixes distributed through SketchUcation ExtensionStore / SketchUcation Tools?

You can publish the fixed or new versions at SketchUcation Extension Store.

8. Can the same extension also be sold outside SketchUcation, for example on the developer’s own website?

Yes, if you direct the buyer to the SketchUcation license purchase page. There are other alternatives used by some extension resellers, for those you need to contact support@sketchucation.com to arrange a custom agreement. It worth to note that either the end-user of the license or the distributor has to be a registered SketchUcation.com member.

9. If external sales are allowed, can SCFLicense also be used for licenses sold outside SketchUcation, or only for purchases made through the SketchUcation store?

For being able to sell outside of SketchUcation, using our licensing, you need to make a custom arrangement with us. Contact support@sketchucation.com.

10. For creator payouts, is a VAT number / business tax ID required, or can individual creators apply as well?

11. Regarding VAT/sales tax for customers, does SketchUcation act as the merchant/seller of record, or is the creator responsible for handling taxes and invoicing?

With questions about financial details please contact support@sketchucation.com.

@Eikhine2712 Could you please tell us what version of SketchUp you are using?

The problem is probably caused by some NON-ASCII characters in your computer name. There are 2 possible solutions:

1. you change your computer name and erase the signature file OR
2. We are beta testing a new version of the licensing system currently which is addressing this issue. If you are willing to help us with beta testing, I can send you the beta version and give you the instructions on how to install it.

@Gowri211034 I can see in our system your user has made several purchase attempts. Unfortunately I can not see any of these purchase payments being completed. Have you received a receipt about the payment from PayPal or Stripe? If yes, please send it to support@sketchucation.com and maybe also by private chat to me.

@pixelcruncher Thank you for the news.

@majid Wishing all the best. I hope the violence will end soon.

@bentaclas Log in to SketchUcation.com. Go to URL: https://sketchucation.com/purchase-smart.php?plugin=Animator
Press the "Buy Now" button

Does the Ruby console display any error messages?
In case of the search hang: Could you right-click at the dialog, from the context menu select dev-toos and see if the WEB console has any error messages?

Thank you in advance.

@Dave-R said in Sketchucation Tools 5.0.4:

Thank you for whatever you did. It works as expected now.

Thank you for checking.

said in Sketchucation Tools 5.0.4:

@Dave-R We haven't removed it, for me it is displayed correctly. When you have a few minutes to test, please PM me.

Thank you

@Dave-R We haven't removed it, for me it is displayed correctly. When you have a few minutes to test, please PM me.

We are sorry for the inconvenience caused. We have experienced a glitch in our email system which resulted a few SketchUcation members getting multiple copies of the same email. We fixed the issue and we hope the fix we implemented will prevent the problem from reoccurring.

Thank you for your patience and for the heads up.