@pixelcruncher Thank you for the news.

@majid Wishing all the best. I hope the violence will end soon.

@gullfo said in NEW Forum Software Issues:

1. part way scrolling through a list of posts suddenly there is some refresh looping causing the entire page from the advert on down to jump back and forth (up and down really) making things unusable.

We have set pagination on to prevent this. You can change this setting at your personal settings.

@Dave-R said in Sketchucation Tools 5.0.4:

Thank you for whatever you did. It works as expected now.

Thank you for checking.

We have implemented the changes TIG described in his previous post.

I'd like to ask those who had problems with their plugins being installed to the wrong folders to restart their SketchUcation Tools Extension Store and check the Settings / Path tab to see if the faulty folders are now excluded from the list of possible install folders.

The Extension store on restart might throw an error about the default installation folder not existing. After the error message please go to the Settings / Path tab and make sure the correct installation folder is selected there.

Welcome @Emilia44 . This forum is a huge knowledge resource for SketchUp-related stuff. You can search it, and ask questions from fellow sketchup users.

@orgelf Hi,

Thank you for describing the problem. Based on what you wrote, I think you might had bumped into one of the forum's limitations.
The limitation settings for images currently are:

• Max image size: 10000 KiB
• Max image width X height: 5000 X 5000 pixels
• Max upload rate: 10 images per minute

Is it possible you reached one of these limits the other day?

These are in place to prevent spam.

@Dan-Rathbun Hi Dan,
Sorry for the late reply. I'll look into the possibility of image-sizing by the user.
About the search: By clicking the cogs near the search box, you can set where to search.

@Eikhine2712 Could you please tell us what version of SketchUp you are using?

The problem is probably caused by some NON-ASCII characters in your computer name. There are 2 possible solutions:

1. you change your computer name and erase the signature file OR
2. We are beta testing a new version of the licensing system currently which is addressing this issue. If you are willing to help us with beta testing, I can send you the beta version and give you the instructions on how to install it.

@Gowri211034 I can see in our system your user has made several purchase attempts. Unfortunately I can not see any of these purchase payments being completed. Have you received a receipt about the payment from PayPal or Stripe? If yes, please send it to support@sketchucation.com and maybe also by private chat to me.

@pixelcruncher Thank you for the news.

@majid Wishing all the best. I hope the violence will end soon.

@bentaclas Log in to SketchUcation.com. Go to URL: https://sketchucation.com/purchase-smart.php?plugin=Animator
Press the "Buy Now" button

Does the Ruby console display any error messages?
In case of the search hang: Could you right-click at the dialog, from the context menu select dev-toos and see if the WEB console has any error messages?

Thank you in advance.

@Dave-R said in Sketchucation Tools 5.0.4:

Thank you for whatever you did. It works as expected now.

Thank you for checking.

said in Sketchucation Tools 5.0.4:

@Dave-R We haven't removed it, for me it is displayed correctly. When you have a few minutes to test, please PM me.

Thank you

@Dave-R We haven't removed it, for me it is displayed correctly. When you have a few minutes to test, please PM me.

We are sorry for the inconvenience caused. We have experienced a glitch in our email system which resulted a few SketchUcation members getting multiple copies of the same email. We fixed the issue and we hope the fix we implemented will prevent the problem from reoccurring.

Thank you for your patience and for the heads up.

And if you erease the SCFLicense folder and file as well, then it starts flawless?