@Eikhine2712 Could you please tell us what version of SketchUp you are using?
The problem is probably caused by some NON-ASCII characters in your computer name. There are 2 possible solutions:
@Gowri211034 I can see in our system your user has made several purchase attempts. Unfortunately I can not see any of these purchase payments being completed. Have you received a receipt about the payment from PayPal or Stripe? If yes, please send it to support@sketchucation.com and maybe also by private chat to me.
@pixelcruncher Thank you for the news.
@majid Wishing all the best. I hope the violence will end soon.
@bentaclas Log in to SketchUcation.com. Go to URL: https://sketchucation.com/purchase-smart.php?plugin=Animator
Press the "Buy Now" button
Does the Ruby console display any error messages?
In case of the search hang: Could you right-click at the dialog, from the context menu select dev-toos and see if the WEB console has any error messages?
Thank you in advance.
@Dave-R said in Sketchucation Tools 5.0.4:
Thank you for whatever you did. It works as expected now.
Thank you for checking.
said in Sketchucation Tools 5.0.4:
@Dave-R We haven't removed it, for me it is displayed correctly. When you have a few minutes to test, please PM me.
Thank you
@Dave-R We haven't removed it, for me it is displayed correctly. When you have a few minutes to test, please PM me.
We are sorry for the inconvenience caused. We have experienced a glitch in our email system which resulted a few SketchUcation members getting multiple copies of the same email. We fixed the issue and we hope the fix we implemented will prevent the problem from reoccurring.
Thank you for your patience and for the heads up.
And if you erease the SCFLicense folder and file as well, then it starts flawless?
@slbaumgartner
Is SketchUcationTools installed into your default plugins folder? If not, please try to install it there. If it is already installed there, you can try the following:
At your SketchUp default plugins folder, from the SketchUcation folder, copy the SCFLicense folder and SCFLicense.rb file to the root of the plugins folder and erase the SketchUcation folder.and SketchUcation.rb file. Restart SketchUp. Is it starting? Is the licensing working?
@gullfo Have you installed the latest LibFredo with SketchucationTools or manually by downloading it from the website? If the second option, then the Tools doesn't know about it being installed, and indicates a need for the update. After you update it with the Tools, you should not be prompted for an update again.
@MikeG73 Were you disconnected from the internet during those 20 days or so? Were you connected to the internet when you are getting the message about the expiration?
@Jspro
Thank you for the screenshot.
As TIG pointed out in the previous post, it looks like, you are not logging in to SketchUcation Tools. You can download and install SketchUcation Tools from here: https://sketchucation.com/resources/plugin-store-download
I hope we helped with your issue.
Exactly where do you want to log in to? Could you send a screenshot of the login screen you want to log in? And also the spinner screen?
@Mesak4719 Have you recently changed your computer name? If yes, there are 2 possible solutions:
Change it back to the previous one or
Erase your signature file at C:\Users\username\AppData\Local\SCF Licenses\SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt
@unterluggauer Have you recently changed your computer name? If yes, there are 2 possible solutions:
@Dam303 Thank you very much for reporting the original issue and testing the fix today.
It was a hard-to-fix, nasty issue. Three of us worked on it yesterday, and at last we managed to fix it.
All,
Could you please try again with v5.0? I made some changes at server-side and would like to see if it fixed the problem or not.