@kosmakosmakosma said:
.... can't activate any of the licenses
License activation is a separate process from extension store. The error message - as Rich mentioned at the previous message - definitely refers to communication problem. Either extremely slow connection or firewall is blocking the communication. Please try to whitelist our server's IP address at your firewall and try the activation again. The IP to whitelist is: 178.63.47.155
Reading your post the second time, I have noticed that the error message you get is from internet explorer. Specifically from ieframe.dll. So maybe, please try to enter the pluginstore URL into your Internet explorer too. If it turns out you get the same error message there, please try to erase the cache of IE. If that doesn't help maybe this article can help: https://www.lifewire.com/how-to-fix-ieframe-dll-errors-2623483
Hi @kosmakosmakosma,
I have to admit I do not have a ready made solution for this strange error as this is the first time I see it. So I have only guesses:
Best regards,
Gabor
@Alvis: I have sent you a PM asking for some more information.
@sketch3d.de said:
you (SCF) could integrate a dedicated 'Meta' sub-forum outside the theme-based sub-forumus for posting issues concerning the forum itself or SCF-related announcements and questions etc.
Thank you for the suggestion.
We have an Ideas Box & Board Issues sub-forum at the Corner Bar.....
We believe we have solved the recent performance issue at our server.
Thank you to everybody who gave us feedback about their experience with the slowdown.
The site should be back to normal by now.
Of course temporary - short-term - slowdowns could appear due to data line or server overload - as these have happened in the past too - but the recent cause of the occasional extraordinary slow page downloads has been solved.
Please share with us if you experience otherwise.
@zuosan said:
The Fredo6Bundle2022 - A bundle of 8 plugins that I purchased has been paid successfully for over 16 hours, but I have not received any email regarding the plugin group, and it is also not listed in my license list.
Thank you for purchasing Fredo6Bundle2022 at SketchUcation.
Could you please check your emails now? (Also your spam folder). Your FredoBundle licences should also be available at your "My Licences" page at https://sketchucation.com/webshop/my-licences.php.
The cause of the delay was that our system did not receive the purchase form data. This usually happens when the customer closes his / her browser tab or presses "back button" before PayPal redirects back to SketchUcation after completing the payment. Could you please confirm if this happened in your case or let us know any if you experienced any other abnormalities during the online purchase process.
@sovietovic said:
Hi,
It is not possible to download plugin from SU. Any way to fix this?
I get/pluginrepo/rbz/
/var/www/html/pluginrepo/rbz/FredoCorner.rbz
File does not exist. Make sure you specified correct file name.Thanks
Hi,
We have fixed the problem. It was due to a lost connection to an amazon cloud server. Please try to download now.
Hi danield68,
At our checkout page you need to fill the form with your data you would like to see on the invoice. After completing the checkout within 24 hours you will receive an email with your licence file attached. The licence will be available at your "My Licences" page too ( https://sketchucation.com/webshop/my-licences.php ). From the My Licences page you can download / print your invoice which you can use as a proof of payment.
In case you need any other type of proof, please connect or support at support[at]sketchucation.com email address.
@abatari: This error message is typically thrown after the computer name has been changed. A possible fix is to erase the C:\Users\user1\AppData\Local\SCF Licenses\SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file and re activate the licence.
Make sure you have the latest SketchUcationTools installed
Thank you for reporting. There has been a glitch in the connection between the plugin repository storage server and our server. It has been fixed by now. Please retry.
@zg53 said:
.... I try to purchase licence for ThruPaint ....
Where did you get the link for the licence purchase? As far as I know ThruPaint is not a licensed plugin yet.
@alfananda said:
Sure, will send the email. Thankyou.
Please detail in the email exactly what have happened. When you released the licence at the device, it should have released it everywhere (including the online display).
@stuart65 said:
Purchased the Toposhaper extension and followed the instructions but keep getting the below error message. Can anybody help.
@alfananda: Do you still have access to the devices you want to release the licences for? If yes, please release them there.
As I see at our server the seats you can not release were activated and used with some previous version of SCFLicence where the online release was not available. If you do not have access to those devices, then please write to support[at]sketchucation.com with the licence IDs, seat IDs you want to release and also please write us the reason why you do not have access to those devices you want to release the seats for.
Best regards,
Gabor
@sashapepperspray said:
This used to work until recently (maybe a month ago?) and I haven't reinstalled sketchup since then. (Although I got a new filter on my computer around that time, but I don't remember what happened first, the filter or the unzipping problem)
Please check if at your firewall ( filter? ) settings all sketchucation servers ( *.sketchucation.com ) and IP addresses ( 178.63.47.155, 144.76.69.227 ) are whitelisted.
IP addresses 178.63.47.155 and 144.76.69.227 should be whitelisted at the firewall. The SketchUcation Tools plugin also uses Amazon's CloudFront CDN for static content delivery but that is not involved in licensing.
Thank you for the information.