We have implemented the changes TIG described in his previous post.

I'd like to ask those who had problems with their plugins being installed to the wrong folders to restart their SketchUcation Tools Extension Store and check the Settings / Path tab to see if the faulty folders are now excluded from the list of possible install folders.

The Extension store on restart might throw an error about the default installation folder not existing. After the error message please go to the Settings / Path tab and make sure the correct installation folder is selected there.

@B2Pi
As far as I know, SketchUcation Tools does not require access to edg3d.io .

Currently there are 2 IP addresses which are used by different parts of the Tools: 144.76.69.227 and 178.63.47.155

Plus some functions (image, javascript, css, and .rbz file downloads) are using the Amazon AWS CloudFront CDN. The CDN URLs are:

https://pluginstatic.sketchucation.com
http://pluginstatic.sketchucation.com
https://pluginrepo.sketchucation.com
http://pluginrepo.sketchucation.com

If the access to https://pluginrepo.sketchucation.com/ and it's sub folders is blocked, it might cause the error message you mentioned.

Let us know if unblocking these URLs helped or not.

The issue has been solved via private emailing.

@Andre-Zucco I write my email address via private chat to you. Could you please send me your signature file by email?

@orgelf said in Orgelf's works. second topic.:

ok............I answered three times and my web browser told me that the forum was no longer accessible..... and I saw that I was just on the next page.

@orgelf Probably an other limit: We have to wait 30 seconds between posts. An other measure to prevent users flooding the forums.

@orgelf Hi,

Thank you for describing the problem. Based on what you wrote, I think you might had bumped into one of the forum's limitations.
The limitation settings for images currently are:

• Max image size: 10000 KiB
• Max image width X height: 5000 X 5000 pixels
• Max upload rate: 10 images per minute

Is it possible you reached one of these limits the other day?

These are in place to prevent spam.

@gullfo said in NEW Forum Software Issues:

1. part way scrolling through a list of posts suddenly there is some refresh looping causing the entire page from the advert on down to jump back and forth (up and down really) making things unusable.

We have set pagination on to prevent this. You can change this setting at your personal settings.

@kosmakosmakosma said:

Edit:
This makes no sense but now it works without VPN

The only thing I can imagine is: the line between your internet service provider and our server hosting company in Germany was either down or very slow. This kind of thing can happen if a major router or cable line is down.
Anyhow I am happy that the problem has been solved.

@kosmakosmakosma said:

.... can't activate any of the licenses

License activation is a separate process from extension store. The error message - as Rich mentioned at the previous message - definitely refers to communication problem. Either extremely slow connection or firewall is blocking the communication. Please try to whitelist our server's IP address at your firewall and try the activation again. The IP to whitelist is: 178.63.47.155

Reading your post the second time, I have noticed that the error message you get is from internet explorer. Specifically from ieframe.dll. So maybe, please try to enter the pluginstore URL into your Internet explorer too. If it turns out you get the same error message there, please try to erase the cache of IE. If that doesn't help maybe this article can help: https://www.lifewire.com/how-to-fix-ieframe-dll-errors-2623483

Hi @kosmakosmakosma,

I have to admit I do not have a ready made solution for this strange error as this is the first time I see it. So I have only guesses:

1. Could you please add https://pluginstore.sketchucation.com/ to your trusted list? The URL of the pluginstore server-side is https://pluginstore.sketchucation.com/pluginstore_4.php . The https://plugin.sketchucation.com/pluginstore_4.php only redirects to it.
2. Could you please try to enter the https://pluginstore.sketchucation.com/pluginstore_4.php into your Chrome browser?
3. When you are at our extension store in SU, could you press Ctrl + F5 to reload the page? Still the same error?
4. Is there any not widely used malware protection installed on your computer or on your company's proxy server? Is it possible that the error message is from such an over-cautious software?

Best regards,

Gabor

@Alvis: I have sent you a PM asking for some more information.

@gus r said:

F-Troop back to normal!

Thank you for the information.

@sketch3d.de said:

you (SCF) could integrate a dedicated 'Meta' sub-forum outside the theme-based sub-forumus for posting issues concerning the forum itself or SCF-related announcements and questions etc.

Thank you for the suggestion.
We have an Ideas Box & Board Issues sub-forum at the Corner Bar.....

@ntxdave said:

Seems to be working much better/more normal.

Thank you very much for the feedback.

We believe we have solved the recent performance issue at our server.

Thank you to everybody who gave us feedback about their experience with the slowdown.

The site should be back to normal by now.

Of course temporary - short-term - slowdowns could appear due to data line or server overload - as these have happened in the past too - but the recent cause of the occasional extraordinary slow page downloads has been solved.

Please share with us if you experience otherwise.

@zuosan said:

The Fredo6Bundle2022 - A bundle of 8 plugins that I purchased has been paid successfully for over 16 hours, but I have not received any email regarding the plugin group, and it is also not listed in my license list.

Thank you for purchasing Fredo6Bundle2022 at SketchUcation.

Could you please check your emails now? (Also your spam folder). Your FredoBundle licences should also be available at your "My Licences" page at https://sketchucation.com/webshop/my-licences.php.

The cause of the delay was that our system did not receive the purchase form data. This usually happens when the customer closes his / her browser tab or presses "back button" before PayPal redirects back to SketchUcation after completing the payment. Could you please confirm if this happened in your case or let us know any if you experienced any other abnormalities during the online purchase process.

@sovietovic said:

Hi,
It is not possible to download plugin from SU. Any way to fix this?
I get

/pluginrepo/rbz/
/var/www/html/pluginrepo/rbz/FredoCorner.rbz
File does not exist. Make sure you specified correct file name.

Thanks

Hi,

We have fixed the problem. It was due to a lost connection to an amazon cloud server. Please try to download now.

Hi danield68,

At our checkout page you need to fill the form with your data you would like to see on the invoice. After completing the checkout within 24 hours you will receive an email with your licence file attached. The licence will be available at your "My Licences" page too ( https://sketchucation.com/webshop/my-licences.php ). From the My Licences page you can download / print your invoice which you can use as a proof of payment.

In case you need any other type of proof, please connect or support at support[at]sketchucation.com email address.

@abatari: This error message is typically thrown after the computer name has been changed. A possible fix is to erase the C:\Users\user1\AppData\Local\SCF Licenses\SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file and re activate the licence.

Make sure you have the latest SketchUcationTools installed