@alfananda said:

Sure, will send the email. Thankyou.

Please detail in the email exactly what have happened. When you released the licence at the device, it should have released it everywhere (including the online display).

@stuart65 said:

Purchased the Toposhaper extension and followed the instructions but keep getting the below error message. Can anybody help.

• Could you please tell us how many devices have you activated your licence on? (Our logs show 3 active devices)
• Exactly where is this error message displayed? Could you send a screenshot of the window where the error message is displayed?

@alfananda: Do you still have access to the devices you want to release the licences for? If yes, please release them there.

As I see at our server the seats you can not release were activated and used with some previous version of SCFLicence where the online release was not available. If you do not have access to those devices, then please write to support[at]sketchucation.com with the licence IDs, seat IDs you want to release and also please write us the reason why you do not have access to those devices you want to release the seats for.

Best regards,

Gabor

@sashapepperspray said:

This used to work until recently (maybe a month ago?) and I haven't reinstalled sketchup since then. (Although I got a new filter on my computer around that time, but I don't remember what happened first, the filter or the unzipping problem)

Please check if at your firewall ( filter? ) settings all sketchucation servers ( *.sketchucation.com ) and IP addresses ( 178.63.47.155, 144.76.69.227 ) are whitelisted.

IP addresses 178.63.47.155 and 144.76.69.227 should be whitelisted at the firewall. The SketchUcation Tools plugin also uses Amazon's CloudFront CDN for static content delivery but that is not involved in licensing.

Hi Dan,

Our database shows you have all 3 seats occupied. Can you release the unused one online at my-licences? If you can not, can you tell the "HW ID" of the device you want to release the seat for?

@digdaman said:

So, Please release all my seats from all computers so I can start the process from scratch.

Have you tried to release your seats at https://sketchucation.com/webshop/my-licences.php ? If you used the latest SketchUcation Tools for activation, you should be able to release them there.

@valerostudio said:

Did something change recently?

Nothing has changed on our side. More than likely your Sonic Wall misidentified the location of our server,

@panixia : Amazing work and workflow. Thank you very much for sharing.

@kinesis said:

There is a menu 'deactivate license' in the top menu. Would you tell me What this is for?

It is exactly for what it says. It deactivates the licence on that given device and if the device is connected to the internet it also releases the seat. So it is a good solution to move the licence when you have access to the computer where you want to move the licence from.

I might have misunderstood your previous question. I thought you were looking for a solution for releasing a seat when a device is not accessible (e.g: broken). In this situation at the moment the only solution is to write to us.

@kinesis said:

Actually the license issue was about one of my colleague in our office. I will give you her email address for you to look at.

PM or email me her email and I will look up her licence status.

@kinesis said:

Still the answer is how I can safely move the program to another device without spending the seat.
Also if I try to reinstall the program, what is the proper procedure?

Wrap-R licence allows you to activate the software on up to 3 devices. At the moment there is no automated way of moving the licence from one device to an other. If for some unavoidable reason (e.g a device breaks down) it is necessary to free a seat we can do it manually if we receive a request for it with reasonable cause. Of course this possibility is only foe exceptional cases and not for regular moving of the licence.

We are looking into the issues you have raised.

@kinesis said:

Also a question.
How do you move your Wrap-R license to your new computer?
There is some issues when I first installed the program. I thought SketchUp version might be problem so I repeatedly installed and uninstalled Wrap-R several times. Then I can't license it any more. 3 seats came with the single purchase. So I wonder if I used them all.

About the licence. As I see your Wrap-R 2022 licence has been activated on 1 device. So you should be able to install it on 2 further devices.

@dunglh said:

I have a dwg file. i have a dwg file. I want to use sketchup sdk (c++/c#) to import and convert it to glb (gltf). Is there a way to convert?

Thanks!

SketchUp SDK is for reading / writing skp files. For reading a dwg file you would need e.g.: AutoDesks's RealDwg SDK ( https://www.autodesk.com/developer-network/platform-technologies/realdwg ) and for writing gltf, you need something like Microsoft's gltf SDK ( https://github.com/microsoft/glTF-SDK )

@sju05322 said:

I purchased license a few minutes ago, and i received license number.
But it's not working with a message, " Failed to connect to license server."
And i cant connect to evilsoftwareempire homepage to chrome internet.
HOW CAN I USE THIS PULGIN????

My country is korea and my email address is sju05322@naver.com

PLEASE HELP.

In order to activate your licence your SketchUp needs to be able to access our licensing server. Please ensure that you are connected to the internet when you are activating your licence and no firewalls are blocking the internet communication. If you are behind a firewall, whitelist the sketchucation.com domain and all it's subdomains.

@wowdesign said:

Hi, If I buy twice will the seats become 6? as I don't want to create another account to buy.

You do not need 2 accounts to buy 2 licences.

If you buy twice, you will receive 2 licences. Each licence will have as many seats as you have selected at the sales page. (e.g.: Fredo6 has licences with 3, 30 and 60 seats).

If you buy 2 licnces with 3 seats each then you will have overall 2 X 3 = 6 seats.

Though at your "My licences" page your 2 licences will be dispayed separately.

@zephyrusblue said:

Unfortunately that's the end of the success story as the plugin still refuses to cooperate, it merely quickly checks, and then, having done so, it intransigently sits there in its un-validated state.

Could you please go to Extensions / SketchUcation / SCFLicence::Global status at your SketchUp menu and in the upcoming popup select "details" for your FredoCorner plugin. Please send a screenshot of the details popup. Also: Did you get any error messages on activation? If yes, could you tell us what kind of error message did you get?

@zephyrusblue said:

....when I try to download my Fredo Corner license files, they're all 0 bytes in size. Any advice?

I have checked your licences and I can see you have purchased FredoCorner PERPETUAL and FredoCorner RUSH. As I see in both cases you have - probably accidentally - added an invalid character to your email address and this prevented our system to properly generate your licences.

Now I have manually fixed your FredoCorner PERPETUAL licence so you should be able to download it from your My Licences page.

If you want your RUSH licence refunded, please write to our support email address support[at]sketchucation.com and refer to this post. If you prefer to receive your RUSH licence, let me know and I will fix it manually.

@aadc said:

We dont know is stuck on checkout page.
Can not push the paypal and payment botton.

Have you filled in the email address form field before pushing the PayPal button? Without entering a valid email address you will not be able to continue the checkout.

Hi Clausgs,

Could you please PM me your signature file for further analysis and also your computer's name?

Hi Inji Jeong,

I suppose you want to keep one of the 3 bundles. Am I right? If yes, I can disable and refund you the licences in 2 bundles and you can use the 3rd one.

Or do you want a refund for all 3 bundles?

You can send your request to our support[at]sketchucation.com email address.