Posts made by Gábor

We are exchanging PMs with Mimom about the issue.

@snuk said:

Can i remove the license on the pc i can no longer access ?

If that seat was activated with SketchUcation Tools v4.2.6 or later, then yes, you can do it at https://sketchucation.com/webshop/my-licences.php . If it was activated with an earlier version of the plugin, the only way is to either PM the author of the plugin with the reason you are asking for a release or write to support[at]sketchucation.com with the reason asking for the release.

@oyercab said:

.... I wonder why that tip is not included in the instructions.

Because it should work with all those data filled in. Actually those data are needed for a proper receipt.

I asked you to leave the other fields except the email address empty because I wanted the simplest situation possible to track down the error.

Now that we know probably one of those fields caused the problem, I need to find out which one was it.

Hi Mimom,

Could you open your Developer WEB console in your browser?

On the purchase page at the left side please fill in only the email address field at the left form. At PayPal's card payment form (which opens after clicking the card button) fill in all the fields properly.

Try to purchase, PM me the error message from the WEB console.

Hi Oyercab,

Could you please do the following?

• Go to the plugin's purchase page and make sure the correct plugin is selected with the correct quantity
• Make sure no popup blockers are active in your browser
• Enter a your email address into the form box (do not fill out any other fields)
• Open the developer console in your browser
• Click the pay with PayPal button

If it is still failing please PM me the error message from the dev. console

@geoffg said:

...I've updated/upgrades all things SketchUcation but the license still won't validate.

Have you restarted SketchUp after the update?

If yes and you still get the error message - it shows your upgrade hasn't been fully successful. Could you please download the latest SketchUcation Tools from https://sketchucation.com/pluginstore?pln=SketchUcationTools ? Then go to your plugins folder (C:\Users\username\AppData\Roaming\SketchUp\SketchUp XXXX\SketchUp\Plugins) and erase the SketchUcation folder and the SketchUcation.rb file from there.

Then install the downloaded plugin. restart SketchUp and activate your licence.

@1colombo said:

... Please release seats for RoundCorner (ID32880), JointPushPull (ID32881) and FredoScale (ID32883) ... I send screenshot...
Thanks

Why do you need us to release seats on these plugins? You should be able to release these seats from Your SCFLicence plugin in your SketchUp.

@architure said:

Hi There,
.... try to find the scflicense from the download page, ....

Which download page are you referring to? You should have received your license by email and it should have been saved to your harddrive.

@brksnr said:

Hey Fredo,
I'm wondering if there is a way to release the license even if we cannot reach our device anymore, it would be a major problem unless it is possible.

Hi,

We are working on a solution to enable online release but it will take probably a few more weeks until we introduce this to the public. Until then you can PM Fredo6 with the details of your license (Plugin name, license ID, etc) and the reason why you are asking for this or write to our support at support [at] sketchucation.com . After evaluating your request they might or might not release a seat for your license.

@maschinengott said:

Will send it to you later after work. I have tried the deletion trick several times before, also in tandem with different combinations of system restart, new SketchUp install before, after, firewall/no firewall and basically everything else that I could find in this thread! Thanks for the help in advance!!!!

Thank you. Waiting for the signature file.

@maschinengott said:

@maschinengott said:

I too have the

"msg_validation_error

Request to Sketchucation = ERRORA04" problem.

I cant validate my copy of FredoCorner (and I cant download/install from the SketchUcation Store plugin).The problems seem to be conncected.

So far I have tried:
-SketchUp 21 &22
-fresh new installs of SketchUp as admin (right click, install as admin etc)
-deleting the files in the License file loacation (as other people have been instructed to do when asking for help with this problem)
-reinstalling plugins
-deleting caches (Internet explorer etc), disabling proxy on my pc

SketchUcation plugin is the 4.2.5 and Fredo is the current one as well

The problem only exists on this machine (work pc) and all is fine on my home pc. I have no idea what to do at this point and neither what to google to fix this in my own.

So far I have found out that its very likely a problem with Sketchucation store plugin not being able to reach the servers, but not even completely deactivating my firewall has helped so far, neither have countless reinstalls and it has cost me days of work now trying to fix this. I would greatly appreciate any help.

Hi,

ERROR_A04 indicates some problem with your signature file. Please try to erase your signature file at C:\Users\username\AppData\Local\SCF Licenses\SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt (on windows) and try to re-activate your license.

If after this you are still getting the same error message, please send your signature file by PM to me for further analysis.

@mumbus said:

Just went to use roundcorner yesterday and found now you have to pay for it after all of these years. So now I have paid for it and I can only use it once each time I open sketchup. If I try a second time it tells me that my "trial period expired". If I click on manage license, it shows all of my license information but I still cant use the plugin. Super annoying.

Please try to reactivate the effected licenses and restart SketchUp and try to use the plugins again.

@francisa said:

Just bought bundle of plugins right now (including roundcorner) I have the same issue about "expired" thing.

Please try to reactivate the effected licenses and restart SketchUp and try to use the plugins again.

@ely862me said:

I released the license I reactivated and restarted Sketchup. Seems to be working!

Thank you very much for the good news. I hope it will stay so....

@serje89 said:

Work without restart. Thx!!!

Thank you for getting back with the good news.

@serje89 said:

I have the same problem like ely862me

Could you please reactivate the not working licenses, restart SketchUp and try to use the affected plugins again and tell us the result?

@pep75 said:

Same problem here suddenly..Updated everythingbut still can't get it to work...Everything seems to be fine but everytime I want to use the plugin I got the license message.

Could you please reactivate the not working licenses, restart SketchUp and try to use the affected plugins again?

@ely862me said:

I already did that, it didn't work!

Hey! I don't know what you did but now they seem to work! Yay!

Good to hear that it is working now. Could everybody with the same problem retry it now?

@ely862me said:

Round corner and FredoCorner work!
JPP works
Curviloft works
TOS works.

Curvizard and FredoScale I activated today also VisuHole and TopoShaper, and they are not working.

Ah, I saw two seats there, I thought might be because there is RoundCorner and FredoCorner.

Could you please release the license one of the not working ones and re-activate, restart SketchUp and try again?

@ely862me said:

Nasty stuff when we are depending on servers.
I was working hourly and I had to stop the job because I couldn't use it and finish it.
Hope it gets fixed soon!
Thanks to those working under radar!

When you go to your Extensions / SketchUcation / SCFLicence : Global Status what do you see? Are the plugins licensed?