Problema na instalação ERROR_A04

[Rich O Brien]

@Andre-Zucco Deleting an account is unnecessary.

All info points to an issue between your signature file and the device.

In particular the signature file is detecting a mismatch between the device name and what is on the signature file.

This happens when someone migrates files from an older device or changes the device name.

Deleting the signature file at C:\Users\SomeName\AppData\Local\SCF Licenses and restarting SketchUp should fix your signature issues.

But from your replies this has not rectified it. This suggests there is something else that is causing instability.

Hopefully @TIG @Gabor or even @fredo6 might have further options.

[Andre Zucco]

@Rich-O-Brien, Obrigado, aguardamos o @TIG, @Gabor e @fredo6 nos ajudar.

[Gábor]

@Andre-Zucco I write my email address via private chat to you. Could you please send me your signature file by email?

[Gábor]

The issue has been solved via private emailing.

[nataliaseraos]

@Gábor Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

[Gábor]

@nataliaseraos Could you send me your signature file (Filename: SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt) and the name of your computer in private? I send you my email address by chat.

[gna young]

Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please? e-mail : gna-khy@naver.com

[gna young]

@Gábor Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

[TIG]

@Gábor needs to become involved...
but these error messages relate to issues with your licensing file - e.g. your Computer's name contains non-ASCII characters that can't be decoded or your User-name is similarly badly formed...

[Rich O Brien]

@gna-young said in Problema na instalação ERROR_A04:

Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

[gna young]

@Rich-O-Brien
Fredo6 Plugins Information on 2025-02-06 15:21:58 +0900

• Platform: x64-mswin64_140 - Ruby: 3.2.2
• Sketchup: 24.0.594
• LibFredo6: v15.0a
• LibFredo6 Binary loaded
• Sketchucation ExtensionStore: 4.4.1
• SCFLicense: v6.4a - 74
• Fredo6 Plugins

  FredoScale v3.6a

• SCFLicense directory present

  Signature File: 2025-02-05 17:43:55 +0900

Fredo6 Plugins Information on 2025-02-06 15:21:58 +0900

• Platform: x64-mswin64_140 - Ruby: 3.2.2
• Sketchup: 24.0.594
• LibFredo6: v15.0a
• LibFredo6 Binary loaded
• Sketchucation ExtensionStore: 4.4.1
• SCFLicense: v6.4a - 74
• Fredo6 Plugins

  FredoScale v3.6a

• SCFLicense directory present

  Signature File: 2025-02-05 17:43:55 +0900

Error: #<SyntaxError:"(eval):2: syntax error, unexpected integer literal, expecting end-of-input\n...ns Information on 2025-02-06 15:21:58 +0900\n... ^~\n">
SketchUp:in `eval'
=> nil

[Rich O Brien]

@gna-young

Please delete SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file in C:\Users\SomeName\AppData\Local\SCF Licenses

Restart SketchUp

If you device has special characters please rename it using only alphanumeric characters.

[gna young]

@Rich-O-Brien I finally solved it~ I was stressed out for two days, but I finally solved it~ I was stressed out for two days, but thank you so much for solving this problemthank you so much for solving this problem

[Rich O Brien]

No probs. Glad its sorted for you

[TIG]

@gna-young
What was your solution ? [for other members who might have similar issues]