Problema na instalação ERROR_A04

[nataliaseraos]

@Gábor Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

[Gábor]

@nataliaseraos Could you send me your signature file (Filename: SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt) and the name of your computer in private? I send you my email address by chat.

[gna young]

Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please? e-mail : gna-khy@naver.com

[gna young]

@Gábor Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

[TIG]

@Gábor needs to become involved...
but these error messages relate to issues with your licensing file - e.g. your Computer's name contains non-ASCII characters that can't be decoded or your User-name is similarly badly formed...

[Rich O Brien]

@gna-young said in Problema na instalação ERROR_A04:

Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

[gna young]

@Rich-O-Brien
Fredo6 Plugins Information on 2025-02-06 15:21:58 +0900

• Platform: x64-mswin64_140 - Ruby: 3.2.2
• Sketchup: 24.0.594
• LibFredo6: v15.0a
• LibFredo6 Binary loaded
• Sketchucation ExtensionStore: 4.4.1
• SCFLicense: v6.4a - 74
• Fredo6 Plugins

  FredoScale v3.6a

• SCFLicense directory present

  Signature File: 2025-02-05 17:43:55 +0900

Fredo6 Plugins Information on 2025-02-06 15:21:58 +0900

• Platform: x64-mswin64_140 - Ruby: 3.2.2
• Sketchup: 24.0.594
• LibFredo6: v15.0a
• LibFredo6 Binary loaded
• Sketchucation ExtensionStore: 4.4.1
• SCFLicense: v6.4a - 74
• Fredo6 Plugins

  FredoScale v3.6a

• SCFLicense directory present

  Signature File: 2025-02-05 17:43:55 +0900

Error: #<SyntaxError:"(eval):2: syntax error, unexpected integer literal, expecting end-of-input\n...ns Information on 2025-02-06 15:21:58 +0900\n... ^~\n">
SketchUp:in `eval'
=> nil

[Rich O Brien]

@gna-young

Please delete SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file in C:\Users\SomeName\AppData\Local\SCF Licenses

Restart SketchUp

If you device has special characters please rename it using only alphanumeric characters.

[gna young]

@Rich-O-Brien I finally solved it~ I was stressed out for two days, but I finally solved it~ I was stressed out for two days, but thank you so much for solving this problemthank you so much for solving this problem

[Rich O Brien]

No probs. Glad its sorted for you

[TIG]

@gna-young
What was your solution ? [for other members who might have similar issues]

[gna young]

@Rich-O-Brien
I purchased a paid license for FredoScale and am currently using it on one computer, but I keep getting errors when I try to install it on another computer. Could you please help me resolve this?

I already deleted everything and reinstalled it.

The error codes keep appearing alternately as 02, 03, and 04.!

[TIG]

The B errors relate to license file issues.
Rich will comment in detail.
Have you copied the .license files over to your new PC ?
Have you tried activating the license [green button] ?
Have you logged in and checked your used licenses under the SketchUcation.. PluginStore > My Licenses page ?

[Rich O Brien]

@gna-young said:
Could you please help me resolve this?

The errors are all signature file related. It might be that SketchUp does not have read/write permissions.

You can fix that by repairing SketchUp's installation.

Download the SketchUp installer. Right click the .exe and choose Run as Admin nd when prompted choose Repair.

[gna young]

@TIG I tried it with a license, but if I go back in, I get the same 03 error message. And only 1 out of 3 people used my page's license. Is there a way to give permission to the computer I'm going to use now?

[TIG]

Have you got the latest versions of the extensions and SketchUcation toolset ? This is needed to manage the licenses effectively.
Have you tried the forums 'My Licenses' page in the PluginStore, or perhaps easier to use, the page accessed from the ExtensionStore dialog's 'Quick Menu' called 'Licenses' both of which let you manage your licenses Release/Activate etc...