sketchucation logo sketchucation
    • Login
    ℹ️ Licensed Extensions | FredoBatch, ElevationProfile, FredoSketch, LayOps, MatSim and Pic2Shape will require license from Sept 1st More Info

    Problema na instalação ERROR_A04

    Scheduled Pinned Locked Moved Solved Extensions & Applications Discussions
    extensions
    32 Posts 6 Posters 141 Views 6 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • A Offline
      Andre Zucco @Andre Zucco
      last edited by

      @Rich-O-Brien estive trocando de notebook recentemente, no notebook velho não tinha esse problema.
      Importei as configurações do outro notebook mas não sei se pode ter alguma relação.

      Rich O BrienR 1 Reply Last reply Reply Quote 1
      • Rich O BrienR Offline
        Rich O Brien Moderator @Andre Zucco
        last edited by

        @Andre-Zucco So the potential for either corruption or instability is there if you are not using conventional methods to recreate your SketchUp extension environment.

        You could try the following:

        • Rename Plugins folder at C:\Users\######\AppData\Roaming\SketchUp\SketchUp 2023\SketchUp to !!Plugins to prevent it loading
        • Delete SCFLicenses folder at C:\Users\######\AppData\Local
        • Start SketchUp
        • Install fresh Sketchucation Tools https://sketchucation.com/plugin/696-sketchucationtools
        • Install fresh Libfredo https://sketchucation.com/pluginstore?pln=LibFredo6
        • Install fresh FredoScale
        • Restart SketchUp to fully complete installation
        • Activate license

        If this is successful then you know your system is flawed and moving directories from device to device does not guarantee success.

        If this is unsuccessful we can refund.

        Download the free D'oh Book for SketchUp 📖

        A 1 Reply Last reply Reply Quote 0
        • A Offline
          Andre Zucco @Rich O Brien
          last edited by

          @Rich-O-Brien Não consegui resolver o problema e percebo que ExtensionStore não consegue realizar a instalação de nem um plugin, mesmo plugins que nunca foram instalados anterior mente, poderia estar relacionado com a questão do erro?

          Rich O BrienR 1 Reply Last reply Reply Quote 1
          • Rich O BrienR Offline
            Rich O Brien Moderator @Andre Zucco
            last edited by

            @Andre-Zucco If your device is failing to such a degree I would recommend trying on a separate device. The info you have provided does suggest your OS is not writing files to directories. This is usually a permissions issue.

            Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

            Download the free D'oh Book for SketchUp 📖

            A 1 Reply Last reply Reply Quote 0
            • A Offline
              Andre Zucco @Rich O Brien
              last edited by

              @Rich-O-Brien segue a solicitação.

              Fredo6 Plugins Information on 2024-04-16 14:47:00 -0300

              • Platform: x64-mswin64_140 - Ruby: 3.2.2
              • Sketchup: 24.0.484
              • LibFredo6: v14.3b
              • LibFredo6 Binary loaded
              • Sketchucation ExtensionStore: 4.4.0
              • SCFLicense: v6.4a - 74
              • Fredo6 Plugins

                FredoScale v3.6a

              • SCFLicense directory present

                Signature File: 2024-04-16 13:37:35 -0300

              Rich O BrienR 1 Reply Last reply Reply Quote 1
              • Rich O BrienR Offline
                Rich O Brien Moderator @Andre Zucco
                last edited by

                @Andre-Zucco

                Have you tried on another device?

                Unless @TIG or @Gabor have further ideas?

                Download the free D'oh Book for SketchUp 📖

                A 1 Reply Last reply Reply Quote 0
                • A Offline
                  Andre Zucco @Rich O Brien
                  last edited by

                  @Rich-O-Brien Não tentei, mas gostaria muito de resolver esse problema, os pligins me fazem muita falta.
                  Pensei que o problema talvez estivesse relacionado com a minha conta na sketchucation, ou outra possibilidade seria as relacionado a permissões, algo que estivesse bloqueando a conexão do plugin com a internet para realizar o download e ativar as licenças.

                  Rich O BrienR 1 Reply Last reply Reply Quote 0
                  • Rich O BrienR Offline
                    Rich O Brien Moderator @Andre Zucco
                    last edited by

                    @Andre-Zucco I agree. A fix would be the best solution.

                    In 2022 you activated Roundcorner

                    brave_6ulZkqcZln.png

                    Is this still working?

                    When you activate now you still get A04 error?

                    Download the free D'oh Book for SketchUp 📖

                    A 1 Reply Last reply Reply Quote 0
                    • A Offline
                      Andre Zucco @Rich O Brien
                      last edited by

                      @Rich-O-Brien todos eles funcionavam antes de trocar de notebook, agora eu recebo a mensagem que o período de teste expirou e pede para validar a licença, quando vou validar a licença da o erro A04.
                      Teria como excluir essa conta e todos seus registros para posterior fazer uma nova conta e liberar os plugins novamente?

                      Rich O BrienR 1 Reply Last reply Reply Quote 0
                      • Rich O BrienR Offline
                        Rich O Brien Moderator @Andre Zucco
                        last edited by

                        @Andre-Zucco Deleting an account is unnecessary.

                        All info points to an issue between your signature file and the device.

                        In particular the signature file is detecting a mismatch between the device name and what is on the signature file.

                        This happens when someone migrates files from an older device or changes the device name.

                        Deleting the signature file at C:\Users\SomeName\AppData\Local\SCF Licenses and restarting SketchUp should fix your signature issues.

                        But from your replies this has not rectified it. This suggests there is something else that is causing instability.

                        Hopefully @TIG @Gabor or even @fredo6 might have further options.

                        Download the free D'oh Book for SketchUp 📖

                        A 1 Reply Last reply Reply Quote 0
                        • A Offline
                          Andre Zucco @Rich O Brien
                          last edited by

                          @Rich-O-Brien, Obrigado, aguardamos o @TIG, @Gabor e @fredo6 nos ajudar.

                          G 1 Reply Last reply Reply Quote 0
                          • G Offline
                            Gábor @Andre Zucco
                            last edited by Gábor

                            @Andre-Zucco I write my email address via private chat to you. Could you please send me your signature file by email?

                            N 1 Reply Last reply Reply Quote 0
                            • G Offline
                              Gábor
                              last edited by

                              The issue has been solved via private emailing.

                              1 Reply Last reply Reply Quote 0
                              • G Gábor has marked this topic as solved on
                              • N Offline
                                nataliaseraos @Gábor
                                last edited by

                                @Gábor Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

                                G 1 Reply Last reply Reply Quote 0
                                • G Offline
                                  Gábor @nataliaseraos
                                  last edited by

                                  @nataliaseraos Could you send me your signature file (Filename: SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt) and the name of your computer in private? I send you my email address by chat.

                                  G 1 Reply Last reply Reply Quote 0
                                  • G Offline
                                    gna young Newcomers
                                    last edited by

                                    Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please? e-mail : gna-khy@naver.com

                                    1 Reply Last reply Reply Quote 0
                                    • G Offline
                                      gna young Newcomers @Gábor
                                      last edited by

                                      @Gábor Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

                                      Rich O BrienR 1 Reply Last reply Reply Quote 1
                                      • TIGT Offline
                                        TIG Moderator
                                        last edited by

                                        @Gábor needs to become involved...
                                        but these error messages relate to issues with your licensing file - e.g. your Computer's name contains non-ASCII characters that can't be decoded or your User-name is similarly badly formed...

                                        TIG

                                        1 Reply Last reply Reply Quote 0
                                        • Rich O BrienR Offline
                                          Rich O Brien Moderator @gna young
                                          last edited by

                                          @gna-young said in Problema na instalação ERROR_A04:

                                          Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

                                          Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

                                          Download the free D'oh Book for SketchUp 📖

                                          G 1 Reply Last reply Reply Quote 0
                                          • G Offline
                                            gna young Newcomers @Rich O Brien
                                            last edited by

                                            @Rich-O-Brien
                                            Fredo6 Plugins Information on 2025-02-06 15:21:58 +0900

                                            • Platform: x64-mswin64_140 - Ruby: 3.2.2
                                            • Sketchup: 24.0.594
                                            • LibFredo6: v15.0a
                                            • LibFredo6 Binary loaded
                                            • Sketchucation ExtensionStore: 4.4.1
                                            • SCFLicense: v6.4a - 74
                                            • Fredo6 Plugins

                                              FredoScale v3.6a

                                            • SCFLicense directory present

                                              Signature File: 2025-02-05 17:43:55 +0900

                                            Fredo6 Plugins Information on 2025-02-06 15:21:58 +0900

                                            • Platform: x64-mswin64_140 - Ruby: 3.2.2
                                            • Sketchup: 24.0.594
                                            • LibFredo6: v15.0a
                                            • LibFredo6 Binary loaded
                                            • Sketchucation ExtensionStore: 4.4.1
                                            • SCFLicense: v6.4a - 74
                                            • Fredo6 Plugins

                                              FredoScale v3.6a

                                            • SCFLicense directory present

                                              Signature File: 2025-02-05 17:43:55 +0900

                                            Error: #<SyntaxError:"(eval):2: syntax error, unexpected integer literal, expecting end-of-input\n...ns Information on 2025-02-06 15:21:58 +0900\n... ^~\n">
                                            SketchUp:in `eval'
                                            => nil

                                            1 Reply Last reply Reply Quote 1
                                            • 1
                                            • 2
                                            • 1 / 2
                                            • First post
                                              Last post
                                            Buy SketchPlus
                                            Buy SUbD
                                            Buy WrapR
                                            Buy eBook
                                            Buy Modelur
                                            Buy Vertex Tools
                                            Buy SketchCuisine
                                            Buy FormFonts

                                            Advertisement