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    Problema na instalação ERROR_A04

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    • A Offline
      Andre Zucco @Rich O Brien
      last edited by

      @Rich-O-Brien Não consegui resolver o problema e percebo que ExtensionStore não consegue realizar a instalação de nem um plugin, mesmo plugins que nunca foram instalados anterior mente, poderia estar relacionado com a questão do erro?

      Rich O BrienR 1 Reply Last reply Reply Quote 1
      • Rich O BrienR Offline
        Rich O Brien Moderator @Andre Zucco
        last edited by

        @Andre-Zucco If your device is failing to such a degree I would recommend trying on a separate device. The info you have provided does suggest your OS is not writing files to directories. This is usually a permissions issue.

        Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

        Download the free D'oh Book for SketchUp 📖

        A 1 Reply Last reply Reply Quote 0
        • A Offline
          Andre Zucco @Rich O Brien
          last edited by

          @Rich-O-Brien segue a solicitação.

          Fredo6 Plugins Information on 2024-04-16 14:47:00 -0300

          • Platform: x64-mswin64_140 - Ruby: 3.2.2
          • Sketchup: 24.0.484
          • LibFredo6: v14.3b
          • LibFredo6 Binary loaded
          • Sketchucation ExtensionStore: 4.4.0
          • SCFLicense: v6.4a - 74
          • Fredo6 Plugins

            FredoScale v3.6a

          • SCFLicense directory present

            Signature File: 2024-04-16 13:37:35 -0300

          Rich O BrienR 1 Reply Last reply Reply Quote 1
          • Rich O BrienR Offline
            Rich O Brien Moderator @Andre Zucco
            last edited by

            @Andre-Zucco

            Have you tried on another device?

            Unless @TIG or @Gabor have further ideas?

            Download the free D'oh Book for SketchUp 📖

            A 1 Reply Last reply Reply Quote 0
            • A Offline
              Andre Zucco @Rich O Brien
              last edited by

              @Rich-O-Brien Não tentei, mas gostaria muito de resolver esse problema, os pligins me fazem muita falta.
              Pensei que o problema talvez estivesse relacionado com a minha conta na sketchucation, ou outra possibilidade seria as relacionado a permissões, algo que estivesse bloqueando a conexão do plugin com a internet para realizar o download e ativar as licenças.

              Rich O BrienR 1 Reply Last reply Reply Quote 0
              • Rich O BrienR Offline
                Rich O Brien Moderator @Andre Zucco
                last edited by

                @Andre-Zucco I agree. A fix would be the best solution.

                In 2022 you activated Roundcorner

                brave_6ulZkqcZln.png

                Is this still working?

                When you activate now you still get A04 error?

                Download the free D'oh Book for SketchUp 📖

                A 1 Reply Last reply Reply Quote 0
                • A Offline
                  Andre Zucco @Rich O Brien
                  last edited by

                  @Rich-O-Brien todos eles funcionavam antes de trocar de notebook, agora eu recebo a mensagem que o período de teste expirou e pede para validar a licença, quando vou validar a licença da o erro A04.
                  Teria como excluir essa conta e todos seus registros para posterior fazer uma nova conta e liberar os plugins novamente?

                  Rich O BrienR 1 Reply Last reply Reply Quote 0
                  • Rich O BrienR Offline
                    Rich O Brien Moderator @Andre Zucco
                    last edited by

                    @Andre-Zucco Deleting an account is unnecessary.

                    All info points to an issue between your signature file and the device.

                    In particular the signature file is detecting a mismatch between the device name and what is on the signature file.

                    This happens when someone migrates files from an older device or changes the device name.

                    Deleting the signature file at C:\Users\SomeName\AppData\Local\SCF Licenses and restarting SketchUp should fix your signature issues.

                    But from your replies this has not rectified it. This suggests there is something else that is causing instability.

                    Hopefully @TIG @Gabor or even @fredo6 might have further options.

                    Download the free D'oh Book for SketchUp 📖

                    A 1 Reply Last reply Reply Quote 0
                    • A Offline
                      Andre Zucco @Rich O Brien
                      last edited by

                      @Rich-O-Brien, Obrigado, aguardamos o @TIG, @Gabor e @fredo6 nos ajudar.

                      G 1 Reply Last reply Reply Quote 0
                      • G Offline
                        Gábor @Andre Zucco
                        last edited by Gábor

                        @Andre-Zucco I write my email address via private chat to you. Could you please send me your signature file by email?

                        N 1 Reply Last reply Reply Quote 0
                        • G Offline
                          Gábor
                          last edited by

                          The issue has been solved via private emailing.

                          1 Reply Last reply Reply Quote 0
                          • G Gábor has marked this topic as solved on
                          • N Offline
                            nataliaseraos @Gábor
                            last edited by

                            @Gábor Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

                            G 1 Reply Last reply Reply Quote 0
                            • G Offline
                              Gábor @nataliaseraos
                              last edited by

                              @nataliaseraos Could you send me your signature file (Filename: SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt) and the name of your computer in private? I send you my email address by chat.

                              G 1 Reply Last reply Reply Quote 0
                              • G Offline
                                gna young Newcomers
                                last edited by

                                Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please? e-mail : gna-khy@naver.com

                                1 Reply Last reply Reply Quote 0
                                • G Offline
                                  gna young Newcomers @Gábor
                                  last edited by

                                  @Gábor Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

                                  Rich O BrienR 1 Reply Last reply Reply Quote 1
                                  • TIGT Offline
                                    TIG Moderator
                                    last edited by

                                    @Gábor needs to become involved...
                                    but these error messages relate to issues with your licensing file - e.g. your Computer's name contains non-ASCII characters that can't be decoded or your User-name is similarly badly formed...

                                    TIG

                                    1 Reply Last reply Reply Quote 0
                                    • Rich O BrienR Offline
                                      Rich O Brien Moderator @gna young
                                      last edited by

                                      @gna-young said in Problema na instalação ERROR_A04:

                                      Hello! I'm having the same problem as Andre, and I've tried all the options suggested earlier to fix it. Even reinstalled sketchup and it keeps happening. Errors B03 ans A_04. Can you help me, please?

                                      Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

                                      Download the free D'oh Book for SketchUp 📖

                                      G 1 Reply Last reply Reply Quote 0
                                      • G Offline
                                        gna young Newcomers @Rich O Brien
                                        last edited by

                                        @Rich-O-Brien
                                        Fredo6 Plugins Information on 2025-02-06 15:21:58 +0900

                                        • Platform: x64-mswin64_140 - Ruby: 3.2.2
                                        • Sketchup: 24.0.594
                                        • LibFredo6: v15.0a
                                        • LibFredo6 Binary loaded
                                        • Sketchucation ExtensionStore: 4.4.1
                                        • SCFLicense: v6.4a - 74
                                        • Fredo6 Plugins

                                          FredoScale v3.6a

                                        • SCFLicense directory present

                                          Signature File: 2025-02-05 17:43:55 +0900

                                        Fredo6 Plugins Information on 2025-02-06 15:21:58 +0900

                                        • Platform: x64-mswin64_140 - Ruby: 3.2.2
                                        • Sketchup: 24.0.594
                                        • LibFredo6: v15.0a
                                        • LibFredo6 Binary loaded
                                        • Sketchucation ExtensionStore: 4.4.1
                                        • SCFLicense: v6.4a - 74
                                        • Fredo6 Plugins

                                          FredoScale v3.6a

                                        • SCFLicense directory present

                                          Signature File: 2025-02-05 17:43:55 +0900

                                        Error: #<SyntaxError:"(eval):2: syntax error, unexpected integer literal, expecting end-of-input\n...ns Information on 2025-02-06 15:21:58 +0900\n... ^~\n">
                                        SketchUp:in `eval'
                                        => nil

                                        1 Reply Last reply Reply Quote 1
                                        • Rich O BrienR Offline
                                          Rich O Brien Moderator
                                          last edited by

                                          @gna-young

                                          Please delete SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file in C:\Users\SomeName\AppData\Local\SCF Licenses

                                          Restart SketchUp

                                          If you device has special characters please rename it using only alphanumeric characters.

                                          Download the free D'oh Book for SketchUp 📖

                                          G 1 Reply Last reply Reply Quote 0
                                          • G Offline
                                            gna young Newcomers @Rich O Brien
                                            last edited by

                                            @Rich-O-Brien I finally solved it~ I was stressed out for two days, but I finally solved it~ I was stressed out for two days, but thank you so much for solving this problemthank you so much for solving this problem

                                            TIGT 1 Reply Last reply Reply Quote 1
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