Get Link for Official Sketchup Bug Reporting

victor hugo

SKUP Version 8.0.15158
OS Win XP SP3

Yes It was working before, I also was getting the "Failed to create empty document" when I was trying to open other session, I think Gaeius had some issue also with the "Failed ....document" thing.

I will haven't tried reinstalling yet, Which folders do I need to back up if any?

BSOD I had those as "Blue Screen Of Dead" on other computers for the Windows Driver's, I've just found that it also fits the Bug Splat, video card is updated.

Video Card NVIDIA Quadro FX550

Thanks thomthom for your quick response.

victor hugo

Is it possible that this "error/problem" is generated by the Fredo tools update or the updated website, because when I try to update the plugin I get the attached error.

Thanks.

Plugin update.jpg

thomthom

No - Fredo plugins doesn't create BSODs. I'm still betting it's a hardware/driver issue - it always is.

victor hugo

I reinstalled the program and updated the drivers, I've also tried loggin in a using a different user. On the different user I can open multiple sessions but when I go back to my regular user and when I try to open other sessiont it says "Failed to create empty document", this is when I'm lucky to even have on session open.

Don't know what to do now, is there a solution for this issue.

Thanks.

ely862me

I think people take the thread's title as granted !
Perhaps changing the title will help not to have this thread filled with problems/requests about sketchup .

fcborik

The link is good, but the bug reporting system does not list SU 2013 as an option. (Minor problem, just put it in the text.)

sketch3d.de

and the recent Contact Support form can be found at:

http://help.sketchup.com/en/contact/pro-support

Norbert

Gwyatt

@sketch3d.de said:

and the recent Contact Support form can be found at:

http://help.sketchup.com/en/contact/pro-support

Norbert

I just loaded a huge model in to SKP 2013 trial, and was like owning a AMD dual core 2gig system again.
running like this is not fun or enjoyable, sent information to SKP as per link asking them why are they treating users like "Lord of the rings"... "Ooooo shinny Buttons Master,, Must have shinny buttons"

http://en.wikipedia.org/wiki/List_of_3D_modeling_software

victor hugo

Hello.

I'm trying to start a session of SU and I get bugsplat (attached error message) does anyone had this problem that can help me?

Thanks.

TIG

@Victor

If you have recently installed some plugins try disabling them [move them out of the Plugins folder temporarily] then if SketchUp starts OK you know the culprit[s]...
Then maybe the cause can traced easier...

victor hugo

Thanks TIG.

The one that gives the splat is "Fredo6: Joint Push Pull Interactive v3.1a"
is there a way to recover to previous version?

Thanks for your reply.

TIG

The tool itself is NOT known to cause issues.
Have you also got and installed the very latest Lib for Fredo's tools - available from the PluginStore http://sketchucation.com/pluginstore?pln=LibFredo6

Works fine for me and many other users...
It it's still failing with that latest Lib in tandem... then it might be 'innocent', BUT clashing with a 'less kindly' script...

Do you have any of the known quarantined/rogues loading too ?
SketchyPhysics, some Vray betas, older Podiums, Matchbox, etc...
If so, try again without those...

victor hugo

I have other plugins from Fredo and the Joint Push Pull Interactive v3.1a is the one not working, it was ok before this version and I can't go back to previous one..

I don't have any quarantined ones I saw the quarantined topic already.

Thanks.

slbaumgartner

@thomthom said:

Use this link:
http://help.sketchup.com/en/contact

to make official bug reports to SketchUp

When I submit the form at this link I get back an error message about invalid login, despite the fact that the form says nothing about needing a login and has no place to put one!

tt_su

That form is no longer active. Instead go via: http://help.sketchup.com/en/contact

slbaumgartner

@tt_su said:

That form is no longer active. Instead go via: http://help.sketchup.com/en/contact

They should take it down if it is defunct!

tt_su

It will be. No one knew that existed any more.

pgarmyn

The official forum to post a bug.
Looking to other posts on this forum... I have not the impression that the SU team is on this forum.
My bug report on the official SU forum :
https://productforums.google.com/forum/m/#!category-topic/sketchup/sketchup-pro/ZEGIk9xpp6U
On sketchucation :
http://sketchucation.com/forums/viewtopic.php?f=11%26amp;t=57365%26amp;p=521587#p521587