Get Link for Official Sketchup Bug Reporting

thomthom · 17 Jun 2010, 08:08

And buried it six feet under - cause I could not find it at all. Now there is a neat and easily accessible link after one click Contact Support.

Gaieus · 17 Jun 2010, 08:16

This post should be made sticky here (we do not have any other stickies in this subforum anyway).

And is Google sending out socks for bug reports there, too?

gata · 11 Sept 2010, 16:08

SU7 added the Contact Us page to the program's Help menu.

Prior to SU7, you needed to go to a Help article and scroll down to the bottom of the page to get the Contact Us link.

A bug report page has always been accessable through the Contact Us page (I've used it), although the phrasing has changed over the years.

Nentautako · 18 Apr 2012, 10:00

what's the best computer's specs for SU 7 pro? mine is core 2 duo 2.0, 2 gigs memory and 1650pro 512mb gpu. i always have to terminate the process by TASK MANAGER due to "hang" problem... especially while editing files which are more than 10mb size....

Rich O Brien · 18 Apr 2012, 10:07

@nentautako said:

what's the best computer's specs for SU 7 pro? mine is core 2 duo 2.0, 2 gigs memory and 1650pro 512mb gpu. i always have to terminate the process by TASK MANAGER due to "hang" problem... especially while editing files which are more than 10mb size....

What has this got to do with the topic here?

I smell a sleeper

Nentautako · 18 Apr 2012, 10:13

[/quote]

What has this got to do with the topic here?

I smell a sleeper [/quote]

sorry then, i think this newby doesn't know what's he's talking about. kindly just erase my post..

victor hugo · 2 Oct 2012, 09:23

Hello..

For some odd reason I can't start SKU, not new file not even a small file already created when the software is loading it freezes for a while then the sketchup BSOD (BUG SPLAT OFF DEAD) screen shows.

Is there a solutions for this?

Gracias.

thomthom · 2 Oct 2012, 09:26

What SketchUp version?
What OS?

Did it work before?

Have you tried reinstalling?

BSOD indicate hardware/driver error. Have you updated your computer's drivers? (Especially the graphic card?)

What graphic card do you have?

(Btw - it's better if you create a new topic when you have a question that's new for the topic.)

victor hugo · 2 Oct 2012, 09:42

SKUP Version 8.0.15158
OS Win XP SP3

Yes It was working before, I also was getting the "Failed to create empty document" when I was trying to open other session, I think Gaeius had some issue also with the "Failed ....document" thing.

I will haven't tried reinstalling yet, Which folders do I need to back up if any?

BSOD I had those as "Blue Screen Of Dead" on other computers for the Windows Driver's, I've just found that it also fits the Bug Splat, video card is updated.

Video Card NVIDIA Quadro FX550

Thanks thomthom for your quick response.

victor hugo · 2 Oct 2012, 09:50

Is it possible that this "error/problem" is generated by the Fredo tools update or the updated website, because when I try to update the plugin I get the attached error.

Thanks.

thomthom · 2 Oct 2012, 10:00

No - Fredo plugins doesn't create BSODs. I'm still betting it's a hardware/driver issue - it always is.

victor hugo · 3 Oct 2012, 06:14

I reinstalled the program and updated the drivers, I've also tried loggin in a using a different user. On the different user I can open multiple sessions but when I go back to my regular user and when I try to open other sessiont it says "Failed to create empty document", this is when I'm lucky to even have on session open.

Don't know what to do now, is there a solution for this issue.

Thanks.

ely862me · 3 Oct 2012, 06:51

I think people take the thread's title as granted !
Perhaps changing the title will help not to have this thread filled with problems/requests about sketchup .

fcborik · 5 Jun 2013, 21:59

The link is good, but the bug reporting system does not list SU 2013 as an option. (Minor problem, just put it in the text.)

sketch3d.de · 20 Jun 2013, 09:43

and the recent Contact Support form can be found at:

http://help.sketchup.com/en/contact/pro-support

Norbert

Gwyatt · 2 Sept 2013, 11:59

@sketch3d.de said:

and the recent Contact Support form can be found at:

http://help.sketchup.com/en/contact/pro-support

Norbert

I just loaded a huge model in to SKP 2013 trial, and was like owning a AMD dual core 2gig system again.
running like this is not fun or enjoyable, sent information to SKP as per link asking them why are they treating users like "Lord of the rings"... "Ooooo shinny Buttons Master,, Must have shinny buttons"

List of 3D modeling software - Wikipedia

(en.wikipedia.org)

victor hugo · 10 Jan 2014, 20:24

Hello.

I'm trying to start a session of SU and I get bugsplat (attached error message) does anyone had this problem that can help me?

Thanks.

TIG · 10 Jan 2014, 23:20

@Victor

If you have recently installed some plugins try disabling them [move them out of the Plugins folder temporarily] then if SketchUp starts OK you know the culprit[s]...
Then maybe the cause can traced easier...

victor hugo · 10 Jan 2014, 23:49

Thanks TIG.

The one that gives the splat is "Fredo6: Joint Push Pull Interactive v3.1a"
is there a way to recover to previous version?

Thanks for your reply.

TIG · 11 Jan 2014, 11:25

The tool itself is NOT known to cause issues.
Have you also got and installed the very latest Lib for Fredo's tools - available from the PluginStore http://sketchucation.com/pluginstore?pln=LibFredo6

Works fine for me and many other users...
It it's still failing with that latest Lib in tandem... then it might be 'innocent', BUT clashing with a 'less kindly' script...

Do you have any of the known quarantined/rogues loading too ?
SketchyPhysics, some Vray betas, older Podiums, Matchbox, etc...
If so, try again without those...