Get Link for Official Sketchup Bug Reporting

fcborik · 5 Jun 2013, 21:59

The link is good, but the bug reporting system does not list SU 2013 as an option. (Minor problem, just put it in the text.)

sketch3d.de · 20 Jun 2013, 09:43

and the recent Contact Support form can be found at:

http://help.sketchup.com/en/contact/pro-support

Norbert

Gwyatt · 2 Sept 2013, 11:59

@sketch3d.de said:

and the recent Contact Support form can be found at:

http://help.sketchup.com/en/contact/pro-support

Norbert

I just loaded a huge model in to SKP 2013 trial, and was like owning a AMD dual core 2gig system again.
running like this is not fun or enjoyable, sent information to SKP as per link asking them why are they treating users like "Lord of the rings"... "Ooooo shinny Buttons Master,, Must have shinny buttons"

List of 3D modeling software - Wikipedia

(en.wikipedia.org)

victor hugo · 10 Jan 2014, 20:24

Hello.

I'm trying to start a session of SU and I get bugsplat (attached error message) does anyone had this problem that can help me?

Thanks.

TIG · 10 Jan 2014, 23:20

@Victor

If you have recently installed some plugins try disabling them [move them out of the Plugins folder temporarily] then if SketchUp starts OK you know the culprit[s]...
Then maybe the cause can traced easier...

victor hugo · 10 Jan 2014, 23:49

Thanks TIG.

The one that gives the splat is "Fredo6: Joint Push Pull Interactive v3.1a"
is there a way to recover to previous version?

Thanks for your reply.

TIG · 11 Jan 2014, 11:25

The tool itself is NOT known to cause issues.
Have you also got and installed the very latest Lib for Fredo's tools - available from the PluginStore http://sketchucation.com/pluginstore?pln=LibFredo6

Works fine for me and many other users...
It it's still failing with that latest Lib in tandem... then it might be 'innocent', BUT clashing with a 'less kindly' script...

Do you have any of the known quarantined/rogues loading too ?
SketchyPhysics, some Vray betas, older Podiums, Matchbox, etc...
If so, try again without those...

victor hugo · 13 Jan 2014, 08:15

I have other plugins from Fredo and the Joint Push Pull Interactive v3.1a is the one not working, it was ok before this version and I can't go back to previous one..

I don't have any quarantined ones I saw the quarantined topic already.

Thanks.

slbaumgartner · 6 Feb 2014, 01:49

@thomthom said:

Use this link:
http://help.sketchup.com/en/contact

to make official bug reports to SketchUp

When I submit the form at this link I get back an error message about invalid login, despite the fact that the form says nothing about needing a login and has no place to put one!

tt_su · 7 Feb 2014, 12:01

That form is no longer active. Instead go via: http://help.sketchup.com/en/contact

slbaumgartner · 7 Feb 2014, 13:24

@tt_su said:

That form is no longer active. Instead go via: http://help.sketchup.com/en/contact

They should take it down if it is defunct!

tt_su · 7 Feb 2014, 14:10

It will be. No one knew that existed any more.

pgarmyn · 21 Apr 2014, 19:59

The official forum to post a bug.
Looking to other posts on this forum... I have not the impression that the SU team is on this forum.
My bug report on the official SU forum :
https://productforums.google.com/forum/m/#!category-topic/sketchup/sketchup-pro/ZEGIk9xpp6U
On sketchucation :
http://sketchucation.com/forums/viewtopic.php?f=11%26amp;t=57365%26amp;p=521587#p521587