[Plugin] Universal Importer - v1.2.6 - 30 July 2024

esthery

getting this error.. any solution?

samuel_t

@shagrat Sorry, I didn't see your posts. I think it's too late now...

This issue could be related to importing a model from a remote server (here \\fileserver).

samuel_t

@vadhome Hi! Someone else reported an issue importing CAD files (such as STEP) on macOS with Universal Importer. I plan to rent a Mac to investigate...

samuel_t

@sashapepperspray, @esthery Can you please send me (in private if you prefer) the source model you're trying to import?

sashapepperspray

@samuel_t Any model I try doesn't work, but here is onejuggler.obj

MikeG73

The importer does not seem to except .blend files either

Cheers!

samuel_t

@sashapepperspray Thanks for the example model file! I successfully imported it with Universal Importer v1.2.6.
Something goes wrong on your system... You can try once again to reinstall the Microsoft Visual C++ library.

samuel_t

@MikeG73 I'm not sure to understand you.

Universal Importer isn't compatible with recent .blend files but this may change in the future

samuel_t

@vadhome I rented a Mac Mini M1 for 24H but I couldn't reproduce the bug shown in your screenshot, at least with macOS Sonoma 14.6.1. However, SketchUp 2025 crashed several times randomly when placing the model to import. I need to investigate further...

brianroy2

Hi Samuel using a Mac Air Running Sequoia 15.1.1 when I am trying to convert a STEP file I am getting this error message

Screenshot 2025-03-21 at 5.52.35 PM.png

samuel_t

@brianroy2

Hi, thanks for your bug report.

I would be interested to have a copy of this STEP file (in private if you prefer) to confirm or not if this issue is macOS-specific

How did you install Universal Importer, using the Extension Manager or another method?

Could you please open the Terminal app on your Mac, paste the two commands below (one after the other), and send me their output?

xattr "/Users/brianroy/Library/Application Support/SketchUp 2024/SketchUp/Plugins/universal_importer/Applications/Mayo/Mac/mayo-conv"

"/Users/brianroy/Library/Application Support/SketchUp 2024/SketchUp/Plugins/universal_importer/Applications/Mayo/Mac/mayo-conv" --system-info

pilou

Hello
ça faisait longtemps! SketchUp Make 2017
J'ai fait marché le plugin avec des modèles FBX réalisés avec le Free Tripo AI!
En Retopologie basse résolution Game Asset (3000) pas de problème!
A la résolution du dessus, (Low 5000) je n'ai pas la proposition de réduction des polygones dans Universal Importer!
Et donc mon écran reste noir! Et cela échoue!
Y a-t-il un nombre maximum en entrée ?

Merci d'avance des conseils!
mon modèle :
https://www.tripo3d.ai/app/model/d122e434-c32d-4bac-adaa-1d47968dd18f

Le modèle donné par Tripo

Mon propre modèle

samuel_t

@pilou Hello, how have you been since then?

I haven't set any hard limits in the Universal Importer plugin code... However, depending on your machine's specifications (especially the amount of system RAM), the import may be slow or even fail.

Or maybe the second retopology generates an invalid model.

Can you please send me the files directly in both resolutions? Because I don't wish to spend Tripo credits

pilou

@samuel_t
Med resolution (who don't works)
https://moiscript.weebly.com/uploads/3/9/3/8/3938813/tripo_convert_a8a4796d-366a-45ec-b815-09b229a99bbd__2_.fbx

Low resolution who works
https://moiscript.weebly.com/uploads/3/9/3/8/3938813/tripo_convert_c35581b0-d804-4224-990b-b31022f0afd8.fbx

Maybe the textures...
https://moiscript.weebly.com/uploads/3/9/3/8/3938813/uir-source.fbx

But maybe sure on my latop 12 years old there is only 8G Hard Memory!