[Plugin] Universal Importer - v1.2.6 - 30 July 2024

[sashapepperspray]

I have just updated the plugin and tried using it, and I get the following error:
Universal Importer Error: Command failed: cd /d "C:/Users/tenen/AppData/Local/Temp/Universal Importer" && "C:/Users/tenen/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/universal_importer/Applications/Assimp/Win/assimp.exe" export "export.dae" "export.obj" -tri
I tried going to a previous version of sketchup, where I have an older version of the plugin, and I have the same error
Do you know what this error is, and how I could fix it?

[sashapepperspray]

This is the complete error:

Universal Importer Error: Command failed: cd /d "C:/Users/tenen/AppData/Local/Temp/Universal Importer" && "C:/Users/tenen/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/universal_importer/Applications/Assimp/Win/assimp.exe" export "export.dae" "export.obj" -tri

C:/Users/tenen/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/universal_importer/assimp.rb:106:in `convert_model'

Universal Importer Version: 1.2.6

I have tried uninstalling and reinstalling microsoft visual runtime, and I still have the problem.

@samuel_t do you have any ideas about this? thank you

[samuel_t]

@sashapepperspray This error message indicates that the bug occurs when a polygon reduction is requested, in the SU viewport, with the plugin toolbar... but I don't know why.

Have you succeeded in this operation with other 3D models? Or this operation fails everytime, whatever the 3D model?

[sashapepperspray]

@samuel_t It happens anytime I try any model, and also when I try importing models, I get this error

[samuel_t]

@sashapepperspray Do you have Windows 10 or Windows 11? Are you Administrator of your OS?

[sashapepperspray]

@samuel_t I am the administrator, and I have windows 11

[samuel_t]

@sashapepperspray
Can you please confirm that the latest Visual C++ Redistributable x64 is installed on your Windows? Here is a reference screenshot:

Hypothesis: You have a security software that blocks the Assimp executable (assimp.exe) when it tries to access the file system

[sashapepperspray]

@samuel_t I have the laset visual c++ installed. Do you know how I could fix this security problem?

[samuel_t]

@sashapepperspray
The security software is just a clue, I don't know if that's the issue.

Using the Windows File Explorer, can you please access this folder:

C:\Users\tenen\AppData\Roaming\SketchUp\SketchUp 2024\SketchUp\Plugins\universal_importer\Applications\Assimp\Win

Run assimp.exe and then report to this thread any errors you see.

[sashapepperspray]

@samuel_t nothing happens, a screen pops up for half a second, but disappears, and that is it.

[cuagn]

Hello,
I've installed Universal Importer 1.2.6 llast July in order to use it with SketchUp Make 2017 (I'm not a PRO, just for Hobby).

I try to use it today and I face this error, even after a reinstall of UI 1.2.6

I'm running
Windows 11 Professionnel

[shagrat]

Hi, I'm having a similar issue with this extension, I just get an error message (below) when I try to import a step file. This is the first time I've tried using this extension.

Any help would be greatly appreciated. I have a whole bunch of components to import from a customer (I'm designing an assembly machine for him).

Really hope you can help as it takes forever to draw them from scratch.

Many thanks.

[TIG]

@shagrat
I'm sure samuel will chip in...
In the meanwhile...
The error message refers to v1.2.4 - there is a newer version v1.2.6
Also the error message relates to the import of an STP file as an OBJ file - you say in your text it was a STeP file [AP203/214 an 242 are supported]
It will help samuel if you clarify exactly what file-type you are trying to import and how you are doing it...
Meanwhile install the newest version of the extension...

[shagrat]

@TIG I've downloaded the latest version and get the following message:

The file I'm trying to import is this:

Hope someone can help as I have 40 of these components to import (or I have to draw them from scratch in SketchUp

Cheers

[TIG]

@shagrat
At least you're getting new errors !!
Hopefully @samuel_t can comment asap...

[vadhome]

Hi! The extension does not work on MacOS Ventura M2 . How to install it correctly?!

[sashapepperspray]

@sashapepperspray
I have installed an older version of the plugin (1.1.9) and I now can do poligon reduction, but I can't import, I get the following error message
do you have any ideas?

[esthery]

getting this error.. any solution?

[samuel_t]

@shagrat Sorry, I didn't see your posts. I think it's too late now...

This issue could be related to importing a model from a remote server (here \\fileserver).

[samuel_t]

@vadhome Hi! Someone else reported an issue importing CAD files (such as STEP) on macOS with Universal Importer. I plan to rent a Mac to investigate...