π ...the same thing happened to us (in the company where I work) recently, shortly before we switched to SU2019 Pro. Not even our professionals from the IT department got VRay to run, although the demo clock started ticking anyway. At the end of the demo period, we all couldn't even test VRay for 5 minutes - too bad!
I'm not very skilled in installation routines myself, but the activation process seemed to me to be unnecessarily complicated - as i said, just my impression...