@TIG okay I will try to understand and figure it out I guess. Thanks

@TIG Sounds good, did you have any thoughts on my other issue you were helping me on the two pictures that I posted for you in trying to log on to the sketchUcation? I meant to attach the picture where I followed the steps and the results. I'm at a loss to know what to do from here. Really appreciate all your help

Sounds good, did you have any thoughts on my other issue you were helping me on the picture that I posted for you in trying to log on to the sketchUcation?

Thanks for all your help. In the last picture with the question mark is where we are at a loss to know what to do to grant permission. Picture 2 show all of the users, all have the same permissions but they are grayed out and I can't edit. According to the steps that I need to take to install sketchucation tools for 2017 it shows under the windows preferences preferences an extension tab which I don't have. Again thank you for helping me. [2276.jpg].(/assets/uploads/files/1759067529540-2276-resized.jpg)

@TIG okay I will give that a try. So in my attempt to fix this the 3 icons the ones showing SketchUcation store had circles with X's in them soI deleted those not knowing what I was doing, Thank you for sticking with me, I will do like you say, if I can find the icons that I deleted. I will keep you posted

So now I'm really in trouble I believe now I went to my original account to try to update the sketchucation store and now I'm having issues with the store The icons that appeared as red squares have turned into round excess showing me that it's not working I tried to get rid of them and now this air appears which is in the screenshot looking for help.



John

@TIG appreciate your help and guiding me. So I did download and update the extension store successfully I hope, because it showed up on my desktop on SketchUp but when I go to click the store it just says click continue if page does not refresh but it does not get me to the store. Also I would like to note that once I did that I was able to get curvaloft from Fredo to work but without the store I cannot download future plugins I will send you a screenshot of the extension store V5.0.1 if you could help me through that. Thanks John

@Gábor
So this is as far as I get. Trying to get my plugins mainly Fredo the few others loaded, Helix along curve, true bend, loaded. Curvaloft is what I was going for I've already paid for it a while back and it works on my other account on the same computer. My original account that I had mentioned they all work I considered signing out but it would not let me so I gave that idea up worried I couldn't get back in. Thanks for reaching out and trying to help me John

Apologize in advance for the long-winded explanation. I recently was having issues with my 2017 sketchup issues where when I would use a command any command such as move, rotate and so forth in the middle of the operation it would lose its command, and stop, I would have to go back hit the move button again to move the object sometimes it works most the time it stops I didn’t know if that was memory, having said that I wanted to start a new account on my computer and see if I was having the same issues also wanted to load all my plugins that would also determine if I’m having issues with a memory. So that’s why trying to log on to SketchUcation in sketchup it would just show a spinning (not connecting) and as I was trying to say earlier I was logged on on my other account didn’t know if you can only be logged on as one user ID.

I've been using SketchUp like most folks for years. So I have my 2017 make with plugins and I have come to the realization that bug splats are apart of sketchups environment. My memory serves me correctly back in 2017 Sketchup had an update but I don't know if it was in regards to bug splats. My question is. Is it a memory issue? is there something out there plugin Wise that can prevent that? Thanks John