@alfananda said:

@fredo6 said:

@alfananda said:

Yeah, but the thing is I already released on all my devices, but it is still counted on sketchucation license page. Is there anything I can do according the issue?

You currently have 2 seats taken for TopoShaper.

Do you still have a problem?

Yeah, can you help me to release all of the seat? All of my purchased license. I will do the validate from the start again. Appreciate it. Thankyou

Because I dont know why, some of the checkbox seat doesn't appear and it is frustating me.

@fredo6 said:

@alfananda said:

Yeah, but the thing is I already released on all my devices, but it is still counted on sketchucation license page. Is there anything I can do according the issue?

You currently have 2 seats taken for TopoShaper.

Do you still have a problem?

Yeah, can you help me to release all of the seat? All of my purchased license. I will do the validate from the start again. Appreciate it. Thankyou

@gábor said:

@alfananda: Do you still have access to the devices you want to release the licences for? If yes, please release them there.

As I see at our server the seats you can not release were activated and used with some previous version of SCFLicence where the online release was not available. If you do not have access to those devices, then please write to support[at]sketchucation.com with the licence IDs, seat IDs you want to release and also please write us the reason why you do not have access to those devices you want to release the seats for.

Best regards,

Gabor

Yeah, but the thing is I already released on all my devices, but it is still counted on sketchucation license page. Is there anything I can do according the issue?

Sure, will send the email. Thankyou.

I can't release the seat for my fredo6 plugin. All the sketchucation is updated to 4.3 but, still can't release the seat (there is no check box), but some of them have a checkbox. Anyone can help me solve this? Thank you.