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    Layout 2013 crashes on start

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    • C Offline
      Charlie__V
      last edited by

      Tim,
      Have you tried going through Sketchup to Layout.

      IE: File.....send to Layout.

      Not a fix, but perhaps you could work this way until time allows you to sort things out.

      Charlie

      Precision M1710/Win 7 Pro 64 bit/i-7 6920 Quad core 2.9 Ghz -3.8/16Gb ram/NVIDIA M5000M 8Gb

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      • TIGT Offline
        TIG Moderator
        last edited by

        Try setting the Layout [and SketchUp etc] .exe file to 'run as admin' ... Properties > Compatibility
        This is a wild guess but it might be a permission issue.
        I also assume that all of your relevant folders also have full read/write permission for you ?
        These might need changing if it's a new install ??

        TIG

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        • Tyler MillerT Offline
          Tyler Miller
          last edited by

          Hey Tim -

          Any chance that you have unicode characters in your username on the machine? We just found a bug yesterday where are xml parser is choking on file paths with unicode characters. We're working on a fix now.

          -Tyler

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          • T Offline
            timurglobal
            last edited by

            @unknownuser said:

            Tim,
            Have you tried going through Sketchup to Layout.

            IE: File.....send to Layout.

            Not a fix, but perhaps you could work this way until time allows you to sort things out.

            Charlie

            Tried, no use((

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            • T Offline
              timurglobal
              last edited by

              @tig said:

              Try setting the Layout [and SketchUp etc] .exe file to 'run as admin' ... Properties > Compatibility
              This is a wild guess but it might be a permission issue.
              I also assume that all of your relevant folders also have full read/write permission for you ?
              These might need changing if it's a new install ??

              Ran as admin, didn't help. Checked on read/write permission, no effect. Thing is, everything is working flawlessly, except for LO. Only LO is crashing.

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              • T Offline
                timurglobal
                last edited by

                @tyler miller said:

                Hey Tim -

                Any chance that you have unicode characters in your username on the machine? We just found a bug yesterday where are xml parser is choking on file paths with unicode characters. We're working on a fix now.

                -Tyler

                I'm working on laptop, name is Tim-PC. Might dash be a problem???

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                • TIGT Offline
                  TIG Moderator
                  last edited by

                  Shouldn't be a problem, provided it's a standard ASCII character.
                  By Unicode he means accented letters, foreign characters etc
                  Using any of the possible characters from the normal full ASCII set shouldn't cause any issues...

                  Have you really got FULL permissions for all of the relevant subfolders ?

                  Have you got any odd custom LO templates loading ?

                  Have you tried running a 'Repair' and after that fails [!] a 'Reinstall' ?
                  Any of your 'custom files' [Plugins etc] should NOT be affected these changes...

                  TIG

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                  • T Offline
                    timurglobal
                    last edited by

                    Just checked, full permiion whenever possible.

                    Did the repair and reinstall thing, pretty much a few times.

                    About custom templates, however, I do remember that in my last working session (on SU8) I've created a custom frame for A1 (just tweaked already existed one, added logo and stuff) If this affects LO, please, explain how to deal with it, I can delete this template, but not sure where to look for them.

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                    • TIGT Offline
                      TIG Moderator
                      last edited by

                      @timurglobal said:

                      Just checked, full permiion whenever possible.

                      Did the repair and reinstall thing, pretty much a few times.

                      About custom templates, however, I do remember that in my last working session (on SU8) I've created a custom frame for A1 (just tweaked already existed one, added logo and stuff) If this affects LO, please, explain how to deal with it, I can delete this template, but not sure where to look for them.

                      I just answered that in another thread... http://sketchucation.com/forums/viewtopic.php?p=481944#p481944

                      In case it's somehow got corrupted I suggest you delete it and retry opening LO...
                      Clearly something is breaking LO as it starts and since it will 'load' the templates and your custom ones it seems like a possible suspect ?
                      Your AppData tree might be hidden from you, so you might have to change your Windows Explorer > Tools > Folder Options... to view hidden files/folders...

                      TIG

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                      • T Offline
                        timurglobal
                        last edited by

                        Now it is getting really weird. First, there is no custom templates to cause the crash, however there are several files like preferences.xml and other xmls. When I delete them LO starts just fine and after the session creates them again, which makes it start crashing again. Have some guesses but don't know how to fix it, is it my system? I snapped it on screen but can't upload the image here.

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                        • T Offline
                          timurglobal
                          last edited by

                          @timurglobal said:

                          Now it is getting really weird...

                          When delete only preferences.xml LO works, other xmls don't affect LO crashes, only the preferences.xml... Weird

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                          • Dave RD Offline
                            Dave R
                            last edited by

                            Why can't you upload the image?

                            Click on Upload attachment and upload it.

                            upload.png

                            Etaoin Shrdlu

                            %

                            (THERE'S NO PLACE LIKE)

                            G28 X0.0 Y0.0 Z0.0

                            M30

                            %

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                            • TIGT Offline
                              TIG Moderator
                              last edited by

                              C:\Users\Username\AppData\Roaming\SketchUp\SketchUp 2013\LayOut
                              Contains several user specific 'preference-type' files that are used at the startup of LO ? [plo/xml etc]
                              These can all be deleted because they are recreated using the LO 'defaults' for any new users or when they are just 'missing'...

                              But something about your system causes some of these default files to get re-set inappropriately πŸ˜•
                              Baffled. 😞

                              Incidentally, to get all of the post options like attachments click on the long-form 'post a reply' rather than the 'quick-reply' ??

                              TIG

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                              • T Offline
                                timurglobal
                                last edited by

                                I'm sorry guys, my bad, simply missed the button, a bit exited here, hehe πŸŽ‰ , will finish my project in time, wohoo


                                WTF.PNG

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                                • TIGT Offline
                                  TIG Moderator
                                  last edited by

                                  πŸ’­
                                  Now I see you are 'RUssian'...
                                  Are you sure there are no special characters in any of your Layout filepaths.
                                  If your user-name etc, or even a custom template or scrapbook file-name contains some Cyrillic characters that could break things... πŸ˜•

                                  TIG

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                                  • T Offline
                                    timurglobal
                                    last edited by

                                    @tig said:

                                    :idea:
                                    Now I see you are 'RUssian'...
                                    Are you sure there are no special characters in any of your Layout filepaths.
                                    If your user-name etc, or even a custom template or scrapbook file-name contains some Cyrillic characters that could break things... πŸ˜•

                                    Hehe, naah, I'm familiar with the problem you are referring to, I use latin in these situations. But double checking is always a good idea.

                                    Look at the size of the prefs.xml, 0 bytes? It creates a blank file all the time.

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                                    • T Offline
                                      timurglobal
                                      last edited by

                                      Guess the problem has kinda resolved itself, however, great thanks for everyone who replied, that really helped, thank you guys.

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                                      • A Offline
                                        adelgark
                                        last edited by

                                        Hi timurglobal, I got the same problem as you. LO 2013 works fine as long as these files are deleted but they appear every time you close the software and the bug splat screen shows up again. How do you keep these files from appearing again?

                                        Thanks!!!

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                                        • D Offline
                                          Duqu
                                          last edited by

                                          I am having this problem as well. Is it possible to keep these files from popping up again after I have deleted them?

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                                          • TIGT Offline
                                            TIG Moderator
                                            last edited by

                                            Ensure your user-name has no non-ASCII characters in it - i.e. no accented letters etc. πŸ˜•

                                            TIG

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