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Layout 2013 crashes on start

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  • C Offline
    Charlie__V
    last edited by 20 Jun 2013, 12:15

    Tim,
    Have you tried going through Sketchup to Layout.

    IE: File.....send to Layout.

    Not a fix, but perhaps you could work this way until time allows you to sort things out.

    Charlie

    Precision M1710/Win 7 Pro 64 bit/i-7 6920 Quad core 2.9 Ghz -3.8/16Gb ram/NVIDIA M5000M 8Gb

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    • T Offline
      TIG Moderator
      last edited by 20 Jun 2013, 12:20

      Try setting the Layout [and SketchUp etc] .exe file to 'run as admin' ... Properties > Compatibility
      This is a wild guess but it might be a permission issue.
      I also assume that all of your relevant folders also have full read/write permission for you ?
      These might need changing if it's a new install ??

      TIG

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      • T Offline
        Tyler Miller
        last edited by 20 Jun 2013, 15:59

        Hey Tim -

        Any chance that you have unicode characters in your username on the machine? We just found a bug yesterday where are xml parser is choking on file paths with unicode characters. We're working on a fix now.

        -Tyler

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        • T Offline
          timurglobal
          last edited by 22 Jun 2013, 06:12

          @unknownuser said:

          Tim,
          Have you tried going through Sketchup to Layout.

          IE: File.....send to Layout.

          Not a fix, but perhaps you could work this way until time allows you to sort things out.

          Charlie

          Tried, no use((

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          • T Offline
            timurglobal
            last edited by 22 Jun 2013, 06:16

            @tig said:

            Try setting the Layout [and SketchUp etc] .exe file to 'run as admin' ... Properties > Compatibility
            This is a wild guess but it might be a permission issue.
            I also assume that all of your relevant folders also have full read/write permission for you ?
            These might need changing if it's a new install ??

            Ran as admin, didn't help. Checked on read/write permission, no effect. Thing is, everything is working flawlessly, except for LO. Only LO is crashing.

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            • T Offline
              timurglobal
              last edited by 22 Jun 2013, 06:19

              @tyler miller said:

              Hey Tim -

              Any chance that you have unicode characters in your username on the machine? We just found a bug yesterday where are xml parser is choking on file paths with unicode characters. We're working on a fix now.

              -Tyler

              I'm working on laptop, name is Tim-PC. Might dash be a problem???

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              • T Offline
                TIG Moderator
                last edited by 22 Jun 2013, 09:42

                Shouldn't be a problem, provided it's a standard ASCII character.
                By Unicode he means accented letters, foreign characters etc
                Using any of the possible characters from the normal full ASCII set shouldn't cause any issues...

                Have you really got FULL permissions for all of the relevant subfolders ?

                Have you got any odd custom LO templates loading ?

                Have you tried running a 'Repair' and after that fails [!] a 'Reinstall' ?
                Any of your 'custom files' [Plugins etc] should NOT be affected these changes...

                TIG

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                • T Offline
                  timurglobal
                  last edited by 22 Jun 2013, 10:50

                  Just checked, full permiion whenever possible.

                  Did the repair and reinstall thing, pretty much a few times.

                  About custom templates, however, I do remember that in my last working session (on SU8) I've created a custom frame for A1 (just tweaked already existed one, added logo and stuff) If this affects LO, please, explain how to deal with it, I can delete this template, but not sure where to look for them.

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                  • T Offline
                    TIG Moderator
                    last edited by 22 Jun 2013, 10:54

                    @timurglobal said:

                    Just checked, full permiion whenever possible.

                    Did the repair and reinstall thing, pretty much a few times.

                    About custom templates, however, I do remember that in my last working session (on SU8) I've created a custom frame for A1 (just tweaked already existed one, added logo and stuff) If this affects LO, please, explain how to deal with it, I can delete this template, but not sure where to look for them.

                    I just answered that in another thread... http://sketchucation.com/forums/viewtopic.php?p=481944#p481944

                    In case it's somehow got corrupted I suggest you delete it and retry opening LO...
                    Clearly something is breaking LO as it starts and since it will 'load' the templates and your custom ones it seems like a possible suspect ?
                    Your AppData tree might be hidden from you, so you might have to change your Windows Explorer > Tools > Folder Options... to view hidden files/folders...

                    TIG

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                    • T Offline
                      timurglobal
                      last edited by 22 Jun 2013, 11:13

                      Now it is getting really weird. First, there is no custom templates to cause the crash, however there are several files like preferences.xml and other xmls. When I delete them LO starts just fine and after the session creates them again, which makes it start crashing again. Have some guesses but don't know how to fix it, is it my system? I snapped it on screen but can't upload the image here.

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                      • T Offline
                        timurglobal
                        last edited by 22 Jun 2013, 11:17

                        @timurglobal said:

                        Now it is getting really weird...

                        When delete only preferences.xml LO works, other xmls don't affect LO crashes, only the preferences.xml... Weird

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                        • Dave RD Offline
                          Dave R
                          last edited by 22 Jun 2013, 11:17

                          Why can't you upload the image?

                          Click on Upload attachment and upload it.

                          upload.png

                          Etaoin Shrdlu

                          %

                          (THERE'S NO PLACE LIKE)

                          G28 X0.0 Y0.0 Z0.0

                          M30

                          %

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                          • T Offline
                            TIG Moderator
                            last edited by 22 Jun 2013, 11:27

                            C:\Users\Username\AppData\Roaming\SketchUp\SketchUp 2013\LayOut
                            Contains several user specific 'preference-type' files that are used at the startup of LO ? [plo/xml etc]
                            These can all be deleted because they are recreated using the LO 'defaults' for any new users or when they are just 'missing'...

                            But something about your system causes some of these default files to get re-set inappropriately πŸ˜•
                            Baffled. 😞

                            Incidentally, to get all of the post options like attachments click on the long-form 'post a reply' rather than the 'quick-reply' ??

                            TIG

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                            • T Offline
                              timurglobal
                              last edited by 22 Jun 2013, 11:38

                              I'm sorry guys, my bad, simply missed the button, a bit exited here, hehe πŸŽ‰ , will finish my project in time, wohoo


                              WTF.PNG

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                              • T Offline
                                TIG Moderator
                                last edited by 22 Jun 2013, 11:46

                                πŸ’­
                                Now I see you are 'RUssian'...
                                Are you sure there are no special characters in any of your Layout filepaths.
                                If your user-name etc, or even a custom template or scrapbook file-name contains some Cyrillic characters that could break things... πŸ˜•

                                TIG

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                                • T Offline
                                  timurglobal
                                  last edited by 22 Jun 2013, 11:54

                                  @tig said:

                                  :idea:
                                  Now I see you are 'RUssian'...
                                  Are you sure there are no special characters in any of your Layout filepaths.
                                  If your user-name etc, or even a custom template or scrapbook file-name contains some Cyrillic characters that could break things... πŸ˜•

                                  Hehe, naah, I'm familiar with the problem you are referring to, I use latin in these situations. But double checking is always a good idea.

                                  Look at the size of the prefs.xml, 0 bytes? It creates a blank file all the time.

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                                  • T Offline
                                    timurglobal
                                    last edited by 22 Jun 2013, 23:51

                                    Guess the problem has kinda resolved itself, however, great thanks for everyone who replied, that really helped, thank you guys.

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                                    • A Offline
                                      adelgark
                                      last edited by 13 Jul 2013, 03:49

                                      Hi timurglobal, I got the same problem as you. LO 2013 works fine as long as these files are deleted but they appear every time you close the software and the bug splat screen shows up again. How do you keep these files from appearing again?

                                      Thanks!!!

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                                      • D Offline
                                        Duqu
                                        last edited by 19 Jul 2013, 20:17

                                        I am having this problem as well. Is it possible to keep these files from popping up again after I have deleted them?

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                                        • T Offline
                                          TIG Moderator
                                          last edited by 20 Jul 2013, 16:12

                                          Ensure your user-name has no non-ASCII characters in it - i.e. no accented letters etc. πŸ˜•

                                          TIG

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