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    Tyler Miller

    @Tyler Miller

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    Latest posts made by Tyler Miller

    • RE: Arrrg! what did I do? Error!

      More than likely, you are not running SketchUp 2017 as an administrator. In order to make a directory anywhere under the Program Files folder, you must have admin rights in Windows. In general, storing user documents of any type under Program Files is discouraged by Microsoft. We finally corrected where SketchUp reads and writes content files (like materials) in SketchUp 2017.

      If you are going use a custom Materials folder other than the SketchUp 2017 default, I would suggest placing it under your Documents folder where you have read and write rights, even if not running as an administrator.

      Hope that helps,
      Tyler

      posted in SketchUp Discussions
      Tyler MillerT
      Tyler Miller
    • RE: SU 2017 M1

      Sorry for the confusion guys. We often "soft release" things where we update the installers you can find on our sketchup.com/download/all page, but we don't increment the updater system that notifies users in the application. We are in the process of doing that today, so later this week the Check for Update functionality in the application will work as you would expect.

      Thanks for you patience,
      Tyler

      posted in SketchUp Discussions
      Tyler MillerT
      Tyler Miller
    • RE: Implications of end of google earth

      Hey guys -

      Nothing to fear here in regards to SketchUp's Add Location feature. SketchUp uses the Google Maps API, not the Google Earth API. Google Earth the application is not going away.

      Google's announcement that they are ending the Google Earth browser plugin ("Google Earth API") is a natural consequence of tightening browser security models. Most modern browsers are dropping support for any form of plugins over the next couple years.

      Fortunately, much of the functionality of the Google Earth plugin has now been incorporated into Google Maps using more modern browser capabilities like WebGL. This is the same technology we use to do 3D views of SketchUp models on the 3D Warehouse, and it does not require a browser plugin.

      So, nothing to fear here and it is all a natural progression of technology.

      Thanks,
      Tyler

      posted in SketchUp Discussions
      Tyler MillerT
      Tyler Miller
    • RE: Update for SketchUp 2015 Released.

      Yikes Ken!

      That is disturbing that you are not being sent to the download all page when you click on Download Now. When you do that, SketchUp should be popping up the download all page in your default web browser. What is your OS and browser?

      Is anyone else seeing this behavior?

      Thanks,
      Tyler

      posted in SketchUp Discussions
      Tyler MillerT
      Tyler Miller
    • RE: SketchUp 2015 is 64bit

      @bmike said:

      Guess you have to go get it 'manually'?

      [attachment=0:3g8mdq0x]<!-- ia0 -->Screen Shot 2014-11-04 at 10.06.20 AM.png<!-- ia0 -->[/attachment:3g8mdq0x]

      Yes, for the moment. We typically wait a day or two to make sure everything is running smoothly before turning on the update service in previous versions.

      posted in SketchUp Discussions
      Tyler MillerT
      Tyler Miller
    • RE: Layout 2013 crashes on start

      Hey Tim -

      Any chance that you have unicode characters in your username on the machine? We just found a bug yesterday where are xml parser is choking on file paths with unicode characters. We're working on a fix now.

      -Tyler

      posted in LayOut Discussions
      Tyler MillerT
      Tyler Miller
    • RE: Invisible Toolbars????

      Yep. We've posted the new installers, but have yet to push the updater mechanism. We often wait a couple days to make sure things are stable in the wild before enabling the Help > Check for Update mechanism.

      Regards,
      Tyler

      posted in SketchUp Bug Reporting
      Tyler MillerT
      Tyler Miller
    • RE: Invisible Toolbars????

      This issue should now be fixed with version 2013.0.4124 that we released today. Please let us know if you see any problems.

      Thanks,
      Tyler

      posted in SketchUp Bug Reporting
      Tyler MillerT
      Tyler Miller
    • RE: Sketchup 2013 issues

      @penguin2 said:

      Toolbars for Plugins missing.

      Loaded the following from EW:-
      'Selection Toys'
      'Edge Tools2'

      Tried un-checking then re-checking in Toolbar list. Still not visible.

      We're working on a fix for this now. It was a last minute regression that slipped into the release. Sigh. Sorry about that.

      -Tyler

      posted in SketchUp Discussions
      Tyler MillerT
      Tyler Miller
    • RE: Sketchup 2013 issues

      @charly2008 said:

      If we are to trust the tool, "Test time display". Then would be "Sketchup 2013," a bit faster. Whether this also has an impact on the plugins I can not judge.

      I see someone has been playing around with their registry settings... πŸ˜„

      -Tyler

      posted in SketchUp Discussions
      Tyler MillerT
      Tyler Miller