Layout 2013 crashes on start

TIG

Just checked, full permiion whenever possible.

Did the repair and reinstall thing, pretty much a few times.

About custom templates, however, I do remember that in my last working session (on SU8) I've created a custom frame for A1 (just tweaked already existed one, added logo and stuff) If this affects LO, please, explain how to deal with it, I can delete this template, but not sure where to look for them.

I just answered that in another thread... http://sketchucation.com/forums/viewtopic.php?p=481944#p481944

In case it's somehow got corrupted I suggest you delete it and retry opening LO...
Clearly something is breaking LO as it starts and since it will 'load' the templates and your custom ones it seems like a possible suspect ?
Your AppData tree might be hidden from you, so you might have to change your Windows Explorer > Tools > Folder Options... to view hidden files/folders...

timurglobal

Now it is getting really weird. First, there is no custom templates to cause the crash, however there are several files like preferences.xml and other xmls. When I delete them LO starts just fine and after the session creates them again, which makes it start crashing again. Have some guesses but don't know how to fix it, is it my system? I snapped it on screen but can't upload the image here.

timurglobal

@timurglobal said:

Now it is getting really weird...

When delete only preferences.xml LO works, other xmls don't affect LO crashes, only the preferences.xml... Weird

Dave R

Why can't you upload the image?

Click on Upload attachment and upload it.

TIG

C:\Users\Username\AppData\Roaming\SketchUp\SketchUp 2013\LayOut
Contains several user specific 'preference-type' files that are used at the startup of LO ? [plo/xml etc]
These can all be deleted because they are recreated using the LO 'defaults' for any new users or when they are just 'missing'...

But something about your system causes some of these default files to get re-set inappropriately
Baffled.

Incidentally, to get all of the post options like attachments click on the long-form 'post a reply' rather than the 'quick-reply' ??

timurglobal

I'm sorry guys, my bad, simply missed the button, a bit exited here, hehe , will finish my project in time, wohoo

TIG

Now I see you are 'RUssian'...
Are you sure there are no special characters in any of your Layout filepaths.
If your user-name etc, or even a custom template or scrapbook file-name contains some Cyrillic characters that could break things...

timurglobal

@tig said:

:idea:
Now I see you are 'RUssian'...
Are you sure there are no special characters in any of your Layout filepaths.
If your user-name etc, or even a custom template or scrapbook file-name contains some Cyrillic characters that could break things...

Hehe, naah, I'm familiar with the problem you are referring to, I use latin in these situations. But double checking is always a good idea.

Look at the size of the prefs.xml, 0 bytes? It creates a blank file all the time.

timurglobal

Guess the problem has kinda resolved itself, however, great thanks for everyone who replied, that really helped, thank you guys.

adelgark

Hi timurglobal, I got the same problem as you. LO 2013 works fine as long as these files are deleted but they appear every time you close the software and the bug splat screen shows up again. How do you keep these files from appearing again?

Thanks!!!

Duqu

I am having this problem as well. Is it possible to keep these files from popping up again after I have deleted them?

TIG

Ensure your user-name has no non-ASCII characters in it - i.e. no accented letters etc.

La DuF

Hello, Tig !!

@tig said:

Ensure your user-name has no non-ASCII characters in it - i.e. no accented letters etc.

Mine has (François) and this cannot be changed...

Anything else I could try ?

TIG

That is probably it !
Not even to Francois ?
Can't it be changed in the Users control-panel by someone with admin-powers ?

This will also cause issues with Ruby scripts etc that use your user-path to save temp files etc...

rogadude

I just figured out you have to disable your anivirus software while you use Layout 2013

Dave R

Really? I don't have to do that with my AV software. Never have.

La DuF

@dave r said:

Really? I don't have to do that with my AV software. Never have.

Me neither. Never have. And never will...

La DuF

Hello, you SketchUppers !!

The problem I encountered with a "ç" in my username, causing LO to crash at startup has been solved by installing the latest LO version : 13.0.4812

Mike Lucey

Thats good news. I'm currently doing an arch job and am finding LayOut 2013 very good indeed. No crashes and workflow is easy

TIG

I'm glad that the main issue is resolved.
However, having non-ASCII characters like a cedilla in a User name or any folder path that SketchUp might want to access is a recipe for disaster.
On PCs the version of Ruby shipped with SketchUp is known to have issues with such strings in its File, Dir and IO operations [but MAC works OK, as do newer Ruby versions which are sadly unavailable for us to use via the current API].

So on a PC...
File.exist?("C:/Users/TIG/AppData/Local/Temp/Francois.dat")
will return false if it does not exist... AND true if it exists.
BUT with the cedilla in the path...
File.exist?("C:/Users/TIG/AppData/Local/Temp/François.dat")
will return false if it does not exist... BUT also false if it exists !!!
Which is pretty useless !

So be prepared that from time to time you might get illogical results from some Plugins...

An update of SketchUp's Ruby is long overdue... this fundamental issue with Ruby's old PC version is a pain...