Get Link for Official Sketchup Bug Reporting

victor hugo

Hello.

I'm trying to start a session of SU and I get bugsplat (attached error message) does anyone had this problem that can help me?

Thanks.

TIG

@Victor

If you have recently installed some plugins try disabling them [move them out of the Plugins folder temporarily] then if SketchUp starts OK you know the culprit[s]...
Then maybe the cause can traced easier...

victor hugo

Thanks TIG.

The one that gives the splat is "Fredo6: Joint Push Pull Interactive v3.1a"
is there a way to recover to previous version?

Thanks for your reply.

TIG

The tool itself is NOT known to cause issues.
Have you also got and installed the very latest Lib for Fredo's tools - available from the PluginStore http://sketchucation.com/pluginstore?pln=LibFredo6

Works fine for me and many other users...
It it's still failing with that latest Lib in tandem... then it might be 'innocent', BUT clashing with a 'less kindly' script...

Do you have any of the known quarantined/rogues loading too ?
SketchyPhysics, some Vray betas, older Podiums, Matchbox, etc...
If so, try again without those...

victor hugo

I have other plugins from Fredo and the Joint Push Pull Interactive v3.1a is the one not working, it was ok before this version and I can't go back to previous one..

I don't have any quarantined ones I saw the quarantined topic already.

Thanks.

slbaumgartner

@thomthom said:

Use this link:
http://help.sketchup.com/en/contact

to make official bug reports to SketchUp

When I submit the form at this link I get back an error message about invalid login, despite the fact that the form says nothing about needing a login and has no place to put one!

tt_su

That form is no longer active. Instead go via: http://help.sketchup.com/en/contact

slbaumgartner

@tt_su said:

That form is no longer active. Instead go via: http://help.sketchup.com/en/contact

They should take it down if it is defunct!

tt_su

It will be. No one knew that existed any more.

pgarmyn

The official forum to post a bug.
Looking to other posts on this forum... I have not the impression that the SU team is on this forum.
My bug report on the official SU forum :
https://productforums.google.com/forum/m/#!category-topic/sketchup/sketchup-pro/ZEGIk9xpp6U
On sketchucation :
http://sketchucation.com/forums/viewtopic.php?f=11%26amp;t=57365%26amp;p=521587#p521587