Layout 2013 crashes on start

timurglobal · 22 Jun 2013, 11:38

I'm sorry guys, my bad, simply missed the button, a bit exited here, hehe , will finish my project in time, wohoo

TIG · 22 Jun 2013, 11:46

Now I see you are 'RUssian'...
Are you sure there are no special characters in any of your Layout filepaths.
If your user-name etc, or even a custom template or scrapbook file-name contains some Cyrillic characters that could break things...

timurglobal · 22 Jun 2013, 11:54

@tig said:

:idea:
Now I see you are 'RUssian'...
Are you sure there are no special characters in any of your Layout filepaths.
If your user-name etc, or even a custom template or scrapbook file-name contains some Cyrillic characters that could break things...

Hehe, naah, I'm familiar with the problem you are referring to, I use latin in these situations. But double checking is always a good idea.

Look at the size of the prefs.xml, 0 bytes? It creates a blank file all the time.

timurglobal · 22 Jun 2013, 23:51

Guess the problem has kinda resolved itself, however, great thanks for everyone who replied, that really helped, thank you guys.

adelgark · 13 Jul 2013, 03:49

Hi timurglobal, I got the same problem as you. LO 2013 works fine as long as these files are deleted but they appear every time you close the software and the bug splat screen shows up again. How do you keep these files from appearing again?

Thanks!!!

Duqu · 19 Jul 2013, 20:17

I am having this problem as well. Is it possible to keep these files from popping up again after I have deleted them?

TIG · 20 Jul 2013, 16:12

Ensure your user-name has no non-ASCII characters in it - i.e. no accented letters etc.

La DuF · 21 Jul 2013, 11:30

Hello, Tig !!

@tig said:

Ensure your user-name has no non-ASCII characters in it - i.e. no accented letters etc.

Mine has (François) and this cannot be changed...

Anything else I could try ?

TIG · 21 Jul 2013, 11:36

That is probably it !
Not even to Francois ?
Can't it be changed in the Users control-panel by someone with admin-powers ?

This will also cause issues with Ruby scripts etc that use your user-path to save temp files etc...

rogadude · 23 Aug 2013, 18:53

I just figured out you have to disable your anivirus software while you use Layout 2013

Dave R · 23 Aug 2013, 19:47

Really? I don't have to do that with my AV software. Never have.

La DuF · 23 Aug 2013, 19:49

@dave r said:

Really? I don't have to do that with my AV software. Never have.

Me neither. Never have. And never will...

La DuF · 28 Aug 2013, 13:28

Hello, you SketchUppers !!

The problem I encountered with a "ç" in my username, causing LO to crash at startup has been solved by installing the latest LO version : 13.0.4812

Mike Lucey · 28 Aug 2013, 14:54

Thats good news. I'm currently doing an arch job and am finding LayOut 2013 very good indeed. No crashes and workflow is easy

TIG · 28 Aug 2013, 15:06

I'm glad that the main issue is resolved.
However, having non-ASCII characters like a cedilla in a User name or any folder path that SketchUp might want to access is a recipe for disaster.
On PCs the version of Ruby shipped with SketchUp is known to have issues with such strings in its File, Dir and IO operations [but MAC works OK, as do newer Ruby versions which are sadly unavailable for us to use via the current API].

So on a PC...
File.exist?("C:/Users/TIG/AppData/Local/Temp/Francois.dat")
will return false if it does not exist... AND true if it exists.
BUT with the cedilla in the path...
File.exist?("C:/Users/TIG/AppData/Local/Temp/François.dat")
will return false if it does not exist... BUT also false if it exists !!!
Which is pretty useless !

So be prepared that from time to time you might get illogical results from some Plugins...

An update of SketchUp's Ruby is long overdue... this fundamental issue with Ruby's old PC version is a pain...