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    Layout 2013 crashes on start

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    • Dave RD Offline
      Dave R
      last edited by

      Why can't you upload the image?

      Click on Upload attachment and upload it.

      upload.png

      Etaoin Shrdlu

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      • TIGT Offline
        TIG Moderator
        last edited by

        C:\Users\Username\AppData\Roaming\SketchUp\SketchUp 2013\LayOut
        Contains several user specific 'preference-type' files that are used at the startup of LO ? [plo/xml etc]
        These can all be deleted because they are recreated using the LO 'defaults' for any new users or when they are just 'missing'...

        But something about your system causes some of these default files to get re-set inappropriately 😕
        Baffled. 😞

        Incidentally, to get all of the post options like attachments click on the long-form 'post a reply' rather than the 'quick-reply' ??

        TIG

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        • T Offline
          timurglobal
          last edited by

          I'm sorry guys, my bad, simply missed the button, a bit exited here, hehe 🎉 , will finish my project in time, wohoo


          WTF.PNG

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          • TIGT Offline
            TIG Moderator
            last edited by

            💭
            Now I see you are 'RUssian'...
            Are you sure there are no special characters in any of your Layout filepaths.
            If your user-name etc, or even a custom template or scrapbook file-name contains some Cyrillic characters that could break things... 😕

            TIG

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            • T Offline
              timurglobal
              last edited by

              @tig said:

              :idea:
              Now I see you are 'RUssian'...
              Are you sure there are no special characters in any of your Layout filepaths.
              If your user-name etc, or even a custom template or scrapbook file-name contains some Cyrillic characters that could break things... 😕

              Hehe, naah, I'm familiar with the problem you are referring to, I use latin in these situations. But double checking is always a good idea.

              Look at the size of the prefs.xml, 0 bytes? It creates a blank file all the time.

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              • T Offline
                timurglobal
                last edited by

                Guess the problem has kinda resolved itself, however, great thanks for everyone who replied, that really helped, thank you guys.

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                • A Offline
                  adelgark
                  last edited by

                  Hi timurglobal, I got the same problem as you. LO 2013 works fine as long as these files are deleted but they appear every time you close the software and the bug splat screen shows up again. How do you keep these files from appearing again?

                  Thanks!!!

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                  • D Offline
                    Duqu
                    last edited by

                    I am having this problem as well. Is it possible to keep these files from popping up again after I have deleted them?

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                    • TIGT Offline
                      TIG Moderator
                      last edited by

                      Ensure your user-name has no non-ASCII characters in it - i.e. no accented letters etc. 😕

                      TIG

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                      • La DuFL Offline
                        La DuF
                        last edited by

                        Hello, Tig !!

                        @tig said:

                        Ensure your user-name has no non-ASCII characters in it - i.e. no accented letters etc. 😕

                        Mine has (François) and this cannot be changed...

                        Anything else I could try ?

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                        • TIGT Offline
                          TIG Moderator
                          last edited by

                          That is probably it ! 😕
                          Not even to Francois ?
                          Can't it be changed in the Users control-panel by someone with admin-powers ?

                          This will also cause issues with Ruby scripts etc that use your user-path to save temp files etc...

                          TIG

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                          • R Offline
                            rogadude
                            last edited by

                            I just figured out you have to disable your anivirus software while you use Layout 2013

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                            • Dave RD Offline
                              Dave R
                              last edited by

                              Really? I don't have to do that with my AV software. Never have.

                              Etaoin Shrdlu

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                              (THERE'S NO PLACE LIKE)

                              G28 X0.0 Y0.0 Z0.0

                              M30

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                              • La DuFL Offline
                                La DuF
                                last edited by

                                @dave r said:

                                Really? I don't have to do that with my AV software. Never have.

                                Me neither. Never have. And never will...

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                                • La DuFL Offline
                                  La DuF
                                  last edited by

                                  Hello, you SketchUppers !!

                                  The problem I encountered with a "ç" in my username, causing LO to crash at startup has been solved by installing the latest LO version : 13.0.4812

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                                  • Mike LuceyM Offline
                                    Mike Lucey
                                    last edited by

                                    Thats good news. I'm currently doing an arch job and am finding LayOut 2013 very good indeed. No crashes and workflow is easy 👍

                                    Support us so we can support you! Upgrade to Premium Membership!

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                                    • TIGT Offline
                                      TIG Moderator
                                      last edited by

                                      I'm glad that the main issue is resolved.
                                      However, having non-ASCII characters like a cedilla in a User name or any folder path that SketchUp might want to access is a recipe for disaster.
                                      On PCs the version of Ruby shipped with SketchUp is known to have issues with such strings in its File, Dir and IO operations [but MAC works OK, as do newer Ruby versions which are sadly unavailable for us to use via the current API].

                                      So on a PC...
                                      File.exist?("C:/Users/TIG/AppData/Local/Temp/Francois.dat")
                                      will return false if it does not exist... AND true if it exists.
                                      BUT with the cedilla in the path...
                                      File.exist?("C:/Users/TIG/AppData/Local/Temp/François.dat")
                                      will return false if it does not exist... BUT also false if it exists !!!
                                      Which is pretty useless !

                                      So be prepared that from time to time you might get illogical results from some Plugins...

                                      An update of SketchUp's Ruby is long overdue... this fundamental issue with Ruby's old PC version is a pain...

                                      TIG

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