@eppyart said:
I am still however a little confused about the Mac's OS. I'm aware that this is apparently a Mountain Lion OS but when I click on the name of the Mac (top left corner) in the round circle it is DEFINITELY a picture of a regular lion roaring…is this right?
I've also had a look to see what the LATEST version of Mac is and it's called Mavericks. Bit confused as the app store on here says there are no updates yet this came out a few months ago? Is there a possibility downloading this version will fix the problem?
What you write confuses me a bit...you see the name of the Mac at the top left corner? Presumably you mean in the main menu bar? What I see there is an Apple logo. I don't know how to change that to the computer's name, but it sounds like someone clever may have been fiddling with this machine, and that may be related to your problems - who knows what else they did?
If you click this logo, the menu should have an item "About this Mac". When you click that, you should get a dialog with summary info about the system, including the OS X version, the processor, memory, and startup disk. There is a button labeled "More info...". If you click this, you will get a window with more details including the specific model of your Mac, the graphics card, and more. There are tabs for other system details, but it seems likely they are not relevant to your SU crashes. If you post an image of this window it might help us to understand what you have got.
Does the Processor show an Intel, or something else? If the Mac is old, it may be the pre-Intel CPU, and that could tie in with why you are seeing these errors but those of us with newer machines are not.
If you are seeing a roaring African lion instead of a somewhat sly-looking mountain lion, but these dialogs show OS X 10.8.x, something is messed up in your operating system installation! Lion was 10.7.x! I don't know whether that is causing your SU crashes, but the Mac is confused! Again, maybe someone clever was using it before you and fiddled with things?
It would be worth doing a reinstall of the OS or upgrading to 10.9 to see if that helps. To do an upgrade, you have to log onto the Apple store and download the new OS from there (it is free). "Software updates" are only for minor version numbers of the same release - e.g. for 10.8.4 to 10.8.5. If you see nothing on software update, it just means you are on the latest minor version within your major version.