SCFLicense: Extension Licensing on Sketchucation

TIG · 5 Dec 2023, 15:45

Following on from what Dave said... Have you also install the very latest versions of the Extensions, Lib Fredo and the SketchUcation Toolset [which manages the licensing].

I know Fredo has greatly increased the time needed between online check-ins to avid your very problem...

numerobis · 6 Dec 2023, 11:43

@tig said:

I know Fredo has greatly increased the time needed between online check-ins to avid your very problem...

So what's the time period now you can be offline without needing to reactivate the plugins?

carldermody · 11 Dec 2023, 15:09

Hi
I'm trying to release a license from old work computers that i no longer have access to. Can any one help please!

elfis · 11 Dec 2023, 21:05

It is very annoying , my license stop working. When I'm trying to activate it say that number of seats exceeded.Can someone reset all the licences. Thank you

Rich O Brien · 11 Dec 2023, 21:08

Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

You can mange seats at https://sketchucation.com/webshop/my-licences.php

Devices needs Sketchucation Tools 4.3.1
https://sketchucation.com/plugin/696-sketchucationtools

numerobis · 13 Dec 2023, 16:22

@numerobis said:

@tig said:

I know Fredo has greatly increased the time needed between online check-ins to avid your very problem...

So what's the time period now you can be offline without needing to reactivate the plugins?

I thought this would be an easy question. Is this a secret or why is no one willing to answer this?

Rich O Brien · 13 Dec 2023, 17:30

@numerobis said:

I thought this would be an easy question. Is this a secret or why is no one willing to answer this?

It is an easy question and not a secret. I didn't answer simply because I didn't see it.

After activating you can work offline. The extension can ping periodically. Periodically would be once every ~4 weeks it phones home to see that your still good.

A phone home is simply a handshake with the server to say 'hello here's my license' and we answer back 'yep that's your license'.

On occasion there's a scenario whereby you phone home but your licensing system needs to be updated and you get a license error popup. This is where we need to improve the messaging.

But there's no constant checking or a 'must always be online' state.

Fredo might chime in with more precise numbers if he sees it.

Or if you read this https://downloads.sketchucation.com/licensing/SCFLicense-Instructions_to_Users.pdf

In particular the opening paragraph along with Section 8.3 and 8.4

numerobis · 14 Dec 2023, 11:40

@rich o brien said:

After activating you can work offline. The extension can ping periodically. Periodically would be once every ~4 weeks it phones home to see that your still good.

Thanks for your answer, Rich. So is this something that has been changed recently, as TIG said? Or is it the same situation as is always was? The reason for this question is, that it had been mentioned before that it would be 4 weeks, but my own experience was that it worked only for 5 or 7 days.

Rich O Brien · 14 Dec 2023, 12:36

@numerobis said:

Thanks for your answer, Rich. So is this something that has been changed recently, as TIG said? Or is it the same situation as is always was? The reason for this question is, that it had been mentioned before that it would be 4 weeks, but my own experience was that it worked only for 5 or 7 days.

It was originally ~14days but it was stretched to ~28days when further improvements to the licensing occurred with Sketchucation Tools 4.3+. I can't give precise dates of when it changed to be honest. I'm running different versions of both Sketchucation Tools and Libfredo to test upcoming features I simply forget what changes and when.

Also the licensing system, and Sketchucation Tools before 4.3, was incredibly hard to support. Our support inbox was a stream of license errors reports and deactivations etc...

So our intent is to constantly evolve the license system for the user and offer flexibility. Not trap them to devices or online states. We want user to manage every aspect themselves.

You can't completely escape an online check because that is the nature of licensing but we do aim to minimise the need. Its not perfect but we are slowly getting there.

Does that answers your queries?

fredo6 · 14 Dec 2023, 21:40

Within 4 weeks, the licensing makes randomly 4 attempts to check the license online. If none of them can go through, then you need to revalidate online.

numerobis · 20 Dec 2023, 20:49

@fredo6 said:

Within 4 weeks, the licensing makes randomly 4 attempts to check the license online. If none of them can go through, then you need to revalidate online.

Thanks for the clarification. So it can be 4 weeks or anything before? Has it always been like this? Because i had to reactivate every 5 or 7 days the last time i tried it.

raksiw · 22 Dec 2023, 11:02

hey i bought fredo join push tool and it said that there's an error in generation in geometry.. what should i do

fredo6 · 22 Dec 2023, 13:11

@raksiw said:

hey i bought fredo join push tool and it said that there's an error in generation in geometry.. what should i do

First, this is not related to Licensing. So better post in the JPP thread in this forum.

Errors in the generation of geometry are related to your model.
The best is to

Post or PM the model
Post the content of the Pink dialog where you see the error (there is an export as txt button.

Momotaro45 · 10 Jan 2024, 11:03

How can i fix this ?

Rich O Brien · 10 Jan 2024, 11:26

Your licensing version is outdated. Please updated Sketchucation Tools and Libfredo

https://sketchucation.com/plugin/696-sketchucationtools
https://sketchucation.com/pluginstore?pln=LibFredo6

We are also performing server maintenance currently but that will be restored shortly.

jennnyjiho · 12 Jan 2024, 04:55

I purchased the license however it says there is an error in validating License. How should I solve this problem?

TIG · 12 Jan 2024, 12:12

Install the latest version of the SketchUcation Toolset.
It includes a much newer version of the Licensing system.
Also ensure you have the latest LibFredo6 and any extensions installed.
Restart SketchUp after the installation[s].
Then try validating a license...

jfussa19 · 17 Jan 2024, 21:01

Hi.

My user name is jfussa19.

I got my full fredo 6 license, however I Have not been able to validate it on my sketchup. I got this screen and then in the explorer I don't find the SCF License. It happens with the whole plugins I got purchased.
Can you help me with this?

Thanks

fredo6 · 17 Jan 2024, 22:05

Could you do what is suggested in the message box and advise if this fixes the issue.

tenrev · 22 Jan 2024, 13:39

Good morning

can you tell me if there is a way to reset your licenses
I no longer have access to two of my old PCs which are out of order, so I have 4 Fredo6 licenses where the 3 seats are used, I would like to reset everything and be able to reactivate the seats on other PCs
I saw the question asked by others but no answer?

thank you for your reply