Large empty white screen pops up causing me to force quit

Rich O Brien · 19 Feb 2013, 21:28

I recently got an Asus g75VW..... nice machine and great for CAD

shannakae · 20 Feb 2013, 00:26

@rich o brien said:

I recently got an Asus g75VW..... nice machine and great for CAD

Got the G75V, It is pretty great so far and super fast! Quite a beast though : ).

dkendig · 1 Jul 2013, 18:44

V-Ray doesn't use web dialogs, and I am unable to reproduce the issue at all on my machine. We don't handle multiple windows of SU being open on OSX at all, because they have an entirely different way of doing things under that environment. It's something we would like to address soon, but so far have found no simple solution for it. We support 1 SU window open on OSX at a time. If you do open a second window, you will corrupt your scene, get crashes, and other horrible things. Thomthom's utility will likely not be helpful at all with the way the OSX version of SU works.

driven · 1 Jul 2013, 18:59

@dkendig said:

It's something we would like to address soon, but so far have found no simple solution for it. We support 1 SU window open on OSX at a time. If you do open a second window, you will corrupt your scene, get crashes, and other horrible things.

That's bad, can't you address the child process.

 pid = Process.pid

# Get the child pids.
pipe = IO.popen("ps -ef | grep #{pid}")

child_pids = pipe.readlines.map do |line|
  parts = line.split(/\s+/)
  parts[2] if parts[3] == pid.to_s and parts[2] != pipe.pid.to_s
end.compact

# Show the child processes.
puts child_pids

Each new window on mac generates a separate child process.

so 3 windows... returns
` 63486
63490
63493
nil

`
john

dkendig · 2 Jul 2013, 14:38

The issue is our asset table that is connected to the scene. We rely on being loaded to do some initialization stuff. Since our plugin is only loaded once, we only have one asset table. Then when a second window is opened, everything from that second instance is tossed in to our asset table, and there are tons of references to things that don't exist in the new model. When you switch back to the first model, everything from the second model messes up the first one... it's just awful. The longer you work with more than one window open, the worse it gets. Eventually you end up with an awful scene, or a bug splat.

make · 2 Jul 2013, 17:13

I get the same thing on my Mac all of the time.

make · 2 Jul 2013, 17:16

"V-Ray doesn't use web dialogs, and I am unable to reproduce the issue at all on my machine. We don't handle multiple windows of SU being open on OSX at all, because they have an entirely different way of doing things under that environment. It's something we would like to address soon, but so far have found no simple solution for it. We support 1 SU window open on OSX at a time. If you do open a second window, you will corrupt your scene, get crashes, and other horrible things. Thomthom's utility will likely not be helpful at all with the way the OSX version of SU works."

Would you send an email to all Mac OS users explaining this?

It would be very helpful!!!!!

dkendig · 2 Jul 2013, 18:32

Most of our OSX users are aware of this, but you're right, the information isn't really in anyone's face. It needs to be fixed! The info is out there somewhere for the 1.49.01 version, I know our support guys are aware of it at least. It's been an issue since our first OSX version. I would like to have this issue resolved prior to releasing 1.6 as a final release though.

make · 3 Jul 2013, 19:23

I get the blank screen now with only 1 file open and it is in the finder too. It disappears when I quit Sketchup.

dkendig · 3 Jul 2013, 19:42

can you reliably reproduce this issue by following certain steps? I can't fix what I can't reproduce, I'm still not getting this error in my tests.

make · 4 Jul 2013, 03:49

@dkendig said:

can you reliably reproduce this issue by following certain steps? I can't fix what I can't reproduce, I'm still not getting this error in my tests.

I'll give it a shot.

Thanks!!!

Phiebelo · 31 Aug 2013, 05:36

Hi,

I am having the same issue with the white rectangle. I'm on an iMac with sketch up 8 and Vray 1.49.
I can reproduce it. If I edit a rectangular light, without having the options window open and then press the 'OK' button in the "light editor" it leaves a rectangle the size of the "light editor" window.
If I keep the options window op Vray open and then do the same, I don't have the issue.

To make the white rectangle go away I have to render a complete scene. I mean, if I close the render window before it finishes the render, the white rectangle stays.

To by pass this utmost irritating issue, I keep the Vray options window open and just press the yellow round button to make it go to dock. Sometimes I forget and close the window by pressing the red one...

Also (just found out) sometimes when the white rectangle is there and I open the Vray options window (really open it, not bringing it back from the dock), the white rectangle disappears.

Menno

dkendig · 31 Aug 2013, 22:41

what version are you using? We fixed many causes for this issue in the 3rd release candidate.

Phiebelo · 1 Sept 2013, 06:24

@dkendig said:

what version are you using? We fixed many causes for this issue in the 3rd release candidate.

I'm using the free version of Sketchup 8 (8.0.16845) and downloaded the Vray demo version for OSX version 1.49.01 with core 1.90.03. Downloaded it a few days ago from the Chaosgroup website. I have a lot of models and scenes to render, so I'm in a hurry!

Just discovered that when I had the preferences window open and not any Vray windows and used cmd+[tab] to switch between applications, then I also had the 'white window' issue. I got a white empty version of the Vray window I had last open in Sketchup. This can add up with different windows. After I let Vray render until it finishes completely, the windows disappear.
Again, when I leave the options window open and then open up the preferences window and switch forth and back, I don't have the issue.

Let me know if you need anything more or I can test something else.

Menno

dkendig · 3 Sept 2013, 03:47

ah, yeah the beta version should have a fix for this

Phiebelo · 3 Sept 2013, 20:21

@dkendig said:

ah, yeah the beta version should have a fix for this

How can I get this Beta version?

dkendig · 4 Sept 2013, 03:17

a final release will be rolling out in a couple of weeks. The beta testing period has ended.