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    Large empty white screen pops up causing me to force quit

    Scheduled Pinned Locked Moved V-Ray
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    • dkendigD Offline
      dkendig
      last edited by

      Most of our OSX users are aware of this, but you're right, the information isn't really in anyone's face. It needs to be fixed! The info is out there somewhere for the 1.49.01 version, I know our support guys are aware of it at least. It's been an issue since our first OSX version. I would like to have this issue resolved prior to releasing 1.6 as a final release though.

      Devin Kendig
      Developer

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      • M Offline
        make
        last edited by

        Screen-Shot-2013-07-03-at-2.19.jpgI get the blank screen now with only 1 file open and it is in the finder too. It disappears when I quit Sketchup.

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        • dkendigD Offline
          dkendig
          last edited by

          can you reliably reproduce this issue by following certain steps? I can't fix what I can't reproduce, I'm still not getting this error in my tests.

          Devin Kendig
          Developer

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          • M Offline
            make
            last edited by

            @dkendig said:

            can you reliably reproduce this issue by following certain steps? I can't fix what I can't reproduce, I'm still not getting this error in my tests.

            I'll give it a shot.

            Thanks!!!

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            • P Offline
              Phiebelo
              last edited by

              Hi,

              I am having the same issue with the white rectangle. I'm on an iMac with sketch up 8 and Vray 1.49.
              I can reproduce it. If I edit a rectangular light, without having the options window open and then press the 'OK' button in the "light editor" it leaves a rectangle the size of the "light editor" window.
              If I keep the options window op Vray open and then do the same, I don't have the issue.

              To make the white rectangle go away I have to render a complete scene. I mean, if I close the render window before it finishes the render, the white rectangle stays.

              To by pass this utmost irritating issue, I keep the Vray options window open and just press the yellow round button to make it go to dock. Sometimes I forget and close the window by pressing the red one...

              Also (just found out) sometimes when the white rectangle is there and I open the Vray options window (really open it, not bringing it back from the dock), the white rectangle disappears.

              Menno

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              • dkendigD Offline
                dkendig
                last edited by

                what version are you using? We fixed many causes for this issue in the 3rd release candidate.

                Devin Kendig
                Developer

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                • P Offline
                  Phiebelo
                  last edited by

                  @dkendig said:

                  what version are you using? We fixed many causes for this issue in the 3rd release candidate.

                  I'm using the free version of Sketchup 8 (8.0.16845) and downloaded the Vray demo version for OSX version 1.49.01 with core 1.90.03. Downloaded it a few days ago from the Chaosgroup website. I have a lot of models and scenes to render, so I'm in a hurry! 😉

                  Just discovered that when I had the preferences window open and not any Vray windows and used cmd+[tab] to switch between applications, then I also had the 'white window' issue. I got a white empty version of the Vray window I had last open in Sketchup. This can add up with different windows. After I let Vray render until it finishes completely, the windows disappear.
                  Again, when I leave the options window open and then open up the preferences window and switch forth and back, I don't have the issue.

                  Let me know if you need anything more or I can test something else.

                  Menno

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                  • dkendigD Offline
                    dkendig
                    last edited by

                    ah, yeah the beta version should have a fix for this

                    Devin Kendig
                    Developer

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                    • P Offline
                      Phiebelo
                      last edited by

                      @dkendig said:

                      ah, yeah the beta version should have a fix for this

                      How can I get this Beta version?

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                      • dkendigD Offline
                        dkendig
                        last edited by

                        a final release will be rolling out in a couple of weeks. The beta testing period has ended.

                        Devin Kendig
                        Developer

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