Large empty white screen pops up causing me to force quit

shannakae · 5 Feb 2013, 02:15

@shannakae said:

Ok, so I turned off v ray... . We will see if that is the issue?

hi,
I don't use it , but Vray was on that Window list generated by Applescript, and seeing it's size
and position, I believe it is the culprit, but why?

Here is a 'stab in the dark',

You also have an 'Untitled-Window' at the same time, if it has been saved you should re-name it, because it is one of the ways of identifying an 'un-saved model' (from code) so...

Vray may be trying to be helpful by letting you know that you need to save it before it will work...

It's actually a 'WebDialog' that's 'Vray' is using, and if opened by an 'un-saved' model could cause issues...

there are known problems with some 'WebDialogs' on macs, where they don't always show the content unless you 'click' or 'right-click' or 'right-click » reload'.

there's a 'possiblity' that 'Vray' is not handling the way mac's can have 2 models open in the same session.(it's different then on a Windows PC)

So...
if it is any of these, you could make sure all drawing have unique names and are saved, then close all but the one your rendering before turning 'Vray' on. If it still comes up 'blank' try 'right-click » reload'.

If it still plays up, run the Applescript on a 'healthy' version and PM me the results and I'll write a script that only turns itoff, to avoid needing 'force quit'.

good luck
john

WE HAVE A WINNER!

IT was Vray for sure... I turned it off for a while and it stopped happening. Then I turned it back on and it happened again... I figured out how to make it go away without having to shut down sketch up... All I have to do is click on the R button in V ray tool bar to start a new render then I can close it.. not sure why it happens but at least it is something I can live with and I dont have to shut down sketch up now every time it happens... I thought yall would want to know what it was so that if you hear of it again you can help someone else... ! Thanks everyone for helping. : )

driven · 5 Feb 2013, 02:22

cheers for letting us know,
you could also post something at the vray help forum with a link to this thread, so they might have try and fix it...
john

TIG · 5 Feb 2013, 10:27

I recall that thomthom has devised something that stops Vray auto-running with Sketchup unless you specifically tell it to, or simple activate it when needed...
Why not post in the SCF Vray forum... or PM TT to see what's involved.
I expect that you won't want Vray running ALL of the time ?

Gaieus · 5 Feb 2013, 10:40

@tig said:

I recall that thomthom has devised something that stops Vray auto-running with Sketchup unless you specifically tell it to, or simple activate it when needed...

Here, V-Ray Toys. Has other, cool features, too.

shannakae · 19 Feb 2013, 21:23

One last note on this topic, I ended up taking my Mac back and getting an ASUS gaming laptop. I have not had this issue with my new computer... so i am assuming it was something to do with Mac... could have been the retina display or something... Anyway, just thought I would throw it out there as I am using Vray again on my new computer without any issues (knock on wood).

Rich O Brien · 19 Feb 2013, 21:28

I recently got an Asus g75VW..... nice machine and great for CAD

shannakae · 20 Feb 2013, 00:26

@rich o brien said:

I recently got an Asus g75VW..... nice machine and great for CAD

Got the G75V, It is pretty great so far and super fast! Quite a beast though : ).

dkendig · 1 Jul 2013, 18:44

V-Ray doesn't use web dialogs, and I am unable to reproduce the issue at all on my machine. We don't handle multiple windows of SU being open on OSX at all, because they have an entirely different way of doing things under that environment. It's something we would like to address soon, but so far have found no simple solution for it. We support 1 SU window open on OSX at a time. If you do open a second window, you will corrupt your scene, get crashes, and other horrible things. Thomthom's utility will likely not be helpful at all with the way the OSX version of SU works.

driven · 1 Jul 2013, 18:59

@dkendig said:

It's something we would like to address soon, but so far have found no simple solution for it. We support 1 SU window open on OSX at a time. If you do open a second window, you will corrupt your scene, get crashes, and other horrible things.

That's bad, can't you address the child process.

 pid = Process.pid

# Get the child pids.
pipe = IO.popen("ps -ef | grep #{pid}")

child_pids = pipe.readlines.map do |line|
  parts = line.split(/\s+/)
  parts[2] if parts[3] == pid.to_s and parts[2] != pipe.pid.to_s
end.compact

# Show the child processes.
puts child_pids

Each new window on mac generates a separate child process.

so 3 windows... returns
` 63486
63490
63493
nil

`
john

dkendig · 2 Jul 2013, 14:38

The issue is our asset table that is connected to the scene. We rely on being loaded to do some initialization stuff. Since our plugin is only loaded once, we only have one asset table. Then when a second window is opened, everything from that second instance is tossed in to our asset table, and there are tons of references to things that don't exist in the new model. When you switch back to the first model, everything from the second model messes up the first one... it's just awful. The longer you work with more than one window open, the worse it gets. Eventually you end up with an awful scene, or a bug splat.

make · 2 Jul 2013, 17:13

I get the same thing on my Mac all of the time.

make · 2 Jul 2013, 17:16

"V-Ray doesn't use web dialogs, and I am unable to reproduce the issue at all on my machine. We don't handle multiple windows of SU being open on OSX at all, because they have an entirely different way of doing things under that environment. It's something we would like to address soon, but so far have found no simple solution for it. We support 1 SU window open on OSX at a time. If you do open a second window, you will corrupt your scene, get crashes, and other horrible things. Thomthom's utility will likely not be helpful at all with the way the OSX version of SU works."

Would you send an email to all Mac OS users explaining this?

It would be very helpful!!!!!

dkendig · 2 Jul 2013, 18:32

Most of our OSX users are aware of this, but you're right, the information isn't really in anyone's face. It needs to be fixed! The info is out there somewhere for the 1.49.01 version, I know our support guys are aware of it at least. It's been an issue since our first OSX version. I would like to have this issue resolved prior to releasing 1.6 as a final release though.

make · 3 Jul 2013, 19:23

I get the blank screen now with only 1 file open and it is in the finder too. It disappears when I quit Sketchup.

dkendig · 3 Jul 2013, 19:42

can you reliably reproduce this issue by following certain steps? I can't fix what I can't reproduce, I'm still not getting this error in my tests.

make · 4 Jul 2013, 03:49

@dkendig said:

can you reliably reproduce this issue by following certain steps? I can't fix what I can't reproduce, I'm still not getting this error in my tests.

I'll give it a shot.

Thanks!!!

Phiebelo · 31 Aug 2013, 05:36

Hi,

I am having the same issue with the white rectangle. I'm on an iMac with sketch up 8 and Vray 1.49.
I can reproduce it. If I edit a rectangular light, without having the options window open and then press the 'OK' button in the "light editor" it leaves a rectangle the size of the "light editor" window.
If I keep the options window op Vray open and then do the same, I don't have the issue.

To make the white rectangle go away I have to render a complete scene. I mean, if I close the render window before it finishes the render, the white rectangle stays.

To by pass this utmost irritating issue, I keep the Vray options window open and just press the yellow round button to make it go to dock. Sometimes I forget and close the window by pressing the red one...

Also (just found out) sometimes when the white rectangle is there and I open the Vray options window (really open it, not bringing it back from the dock), the white rectangle disappears.

Menno

dkendig · 31 Aug 2013, 22:41

what version are you using? We fixed many causes for this issue in the 3rd release candidate.

Phiebelo · 1 Sept 2013, 06:24

@dkendig said:

what version are you using? We fixed many causes for this issue in the 3rd release candidate.

I'm using the free version of Sketchup 8 (8.0.16845) and downloaded the Vray demo version for OSX version 1.49.01 with core 1.90.03. Downloaded it a few days ago from the Chaosgroup website. I have a lot of models and scenes to render, so I'm in a hurry!

Just discovered that when I had the preferences window open and not any Vray windows and used cmd+[tab] to switch between applications, then I also had the 'white window' issue. I got a white empty version of the Vray window I had last open in Sketchup. This can add up with different windows. After I let Vray render until it finishes completely, the windows disappear.
Again, when I leave the options window open and then open up the preferences window and switch forth and back, I don't have the issue.

Let me know if you need anything more or I can test something else.

Menno

dkendig · 3 Sept 2013, 03:47

ah, yeah the beta version should have a fix for this