Open the extension store in sketchup
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Hello,
I just created a count. I downloaded your extension store in SketchUp 2025. When I click on the red icon to open all the plugins you offer, I have to enter my username and password, which I do but it remains stuck on this page. What should I do to unblock the situation? Thank you for your help.
Berengere -
Can you provide screenshots of where it 'sticks'.
Are your username and password both exactly as set up for the main web site ? -
Hi,
Could you describe which page you are stuck on? The one where you enter your login details? Are you getting any error messages after clicking on the "Sign In" button?
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Hello,
I am facing the same problem on SKP2025, first time using the extension. Hereafter a video showing the login issue:
https://streamable.com/pxlu8v
I am running SKP 25.0.633 on OSX 12.7.6, Intel MBP 15" 2015.Regards,
Damien -
@Dam303 said in Open the extension store in sketchup:
Hello,
I am facing the same problem on SKP2025, first time using the extension. Hereafter a video showing the login issue:
https://streamable.com/pxlu8v
I am running SKP 25.0.633 on OSX 12.7.6, Intel MBP 15" 2015.Regards,
DamienDo you mind if I reset your password manually and send you the new details via email? So we rule out some stuff?
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Yes you can reset my password.
Regards,
Damien -
Please logout of your account and I'll send login details to the email associated to your account.
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I logged with credentials you provided and still facing the same issue.
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@Dam303 said in Open the extension store in sketchup:
I logged with credentials you provided and still facing the same issue.
OK, we will explore it more and see if we an find a root cause.
Thanks for testing.
If you need to revert to 4.4.1 it is below:
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I just revert to 4.4.1 linked below and this version is working.
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