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    Open the extension store in sketchup

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    • Rich O BrienR Offline
      Rich O Brien Moderator @Dam303
      last edited by

      @Dam303 said in Open the extension store in sketchup:

      Hello,

      I am facing the same problem on SKP2025, first time using the extension. Hereafter a video showing the login issue:
      https://streamable.com/pxlu8v
      I am running SKP 25.0.633 on OSX 12.7.6, Intel MBP 15" 2015.

      Regards,
      Damien

      Do you mind if I reset your password manually and send you the new details via email? So we rule out some stuff?

      Download the free D'oh Book for SketchUp 📖

      1 Reply Last reply Reply Quote 0
      • D Offline
        Dam303 Newcomers
        last edited by

        Yes you can reset my password.
        Regards,
        Damien

        1 Reply Last reply Reply Quote 2
        • Rich O BrienR Offline
          Rich O Brien Moderator
          last edited by

          @Dam303

          Please logout of your account and I'll send login details to the email associated to your account.

          Download the free D'oh Book for SketchUp 📖

          1 Reply Last reply Reply Quote 0
          • D Offline
            Dam303 Newcomers
            last edited by

            I logged with credentials you provided and still facing the same issue.

            Rich O BrienR 1 Reply Last reply Reply Quote 2
            • Rich O BrienR Offline
              Rich O Brien Moderator @Dam303
              last edited by

              @Dam303 said in Open the extension store in sketchup:

              I logged with credentials you provided and still facing the same issue.

              OK, we will explore it more and see if we an find a root cause.

              Thanks for testing.

              If you need to revert to 4.4.1 it is below:

              SketchUcationTools_v4.4.1.rbz

              Download the free D'oh Book for SketchUp 📖

              1 Reply Last reply Reply Quote 0
              • D Offline
                Dam303 Newcomers
                last edited by

                I just revert to 4.4.1 linked below and this version is working.

                1 Reply Last reply Reply Quote 0
                • L Offline
                  leoww95
                  last edited by

                  +1 with the same problem, 5.0 keeps asking to login, type username, password click login, it refresh without any mesage back to login again.
                  install back 4.4.1 login ok.

                  1 Reply Last reply Reply Quote 1
                  • G Offline
                    Gábor @Bereng
                    last edited by Gábor

                    @Bereng , @leoww95
                    Can I ask you which operating system do you use? (IOS or Win)

                    1 Reply Last reply Reply Quote 0
                    • G Offline
                      Gábor
                      last edited by

                      All,

                      Could you please try again with v5.0? I made some changes at server-side and would like to see if it fixed the problem or not.

                      1 Reply Last reply Reply Quote 0
                      • D Offline
                        Dam303 Newcomers
                        last edited by Dam303

                        I just tried V5.0 (SKP25 / OSX) and I can now log on correctly. Thanks !

                        1 Reply Last reply Reply Quote 2
                        • G Offline
                          Gábor
                          last edited by Gábor

                          @Dam303 Thank you very much for reporting the original issue and testing the fix today.

                          It was a hard-to-fix, nasty issue. Three of us worked on it yesterday, and at last we managed to fix it.

                          D 1 Reply Last reply Reply Quote 0
                          • D Offline
                            Dam303 Newcomers @Gábor
                            last edited by

                            @Gábor Great , I also tried V5 on SKP25 running WIN10 and it logs correctly too.
                            thank you for you fast reaction.
                            Damien

                            1 Reply Last reply Reply Quote 2
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