SCFLicense: Extension Licensing on Sketchucation

maraluke

can you help me release the license below:
Thank you!

RoundCorner


Seat ID; 47908; HW ID; ET1647292837.0A; Date of activation; 28/07/2022
Seat ID; 57974; HW ID; BV1664483368.0R; Date of activation; 29/09/2022

JointPushPull


Seat ID; 47860; HW ID; ET1647292837.0A; Date of activation; 28/07/2022
Seat ID; 57973; HW ID; BV1664483368.0R; Date of activation; 29/09/2022
Seat ID; 59541; HW ID; BB1664483368.0R; Date of activation; 11/10/2022

Curviloft

Seat ID; 57977; HW ID; BV1664483368.0R; Date of activation; 29/09/2022

Curvizard

Seat ID; 47946; HW ID; ET1647292837.0A; Date of activation; 29/07/2022
Seat ID; 57975; HW ID; BV1664483368.0R; Date of activation; 29/09/2022

ToolsOnSurface

Seat ID; 47885; HW ID; ET1647292837.0A; Date of activation; 28/07/2022

alfananda

I can't release the seat for my fredo6 plugin. All the sketchucation is updated to 4.3 but, still can't release the seat (there is no check box), but some of them have a checkbox. Anyone can help me solve this? Thank you.

Gábor

@alfananda: Do you still have access to the devices you want to release the licences for? If yes, please release them there.

As I see at our server the seats you can not release were activated and used with some previous version of SCFLicence where the online release was not available. If you do not have access to those devices, then please write to support[at]sketchucation.com with the licence IDs, seat IDs you want to release and also please write us the reason why you do not have access to those devices you want to release the seats for.

Best regards,

Gabor

Stuart65

Purchased the Toposhaper extension and followed the instructions but keep getting the below error message. Can anybody help.

The license for TopoShaper is invalid: <!DOCTYPE html>

<html>

<head>

var params = {ldu:

{loginDifferentUser':'<a id="lduBtn" href="javascript:openSessionInNewWindow();" onClick="openSessionInNewWindow(); this.blur();return false;" class="submit-btn login"><span id="loginButton">

Login</span></a>"},

TIG

It looks like you haven't saved the SCF_Purchased_License_TopoShaper_NORMAL_yyyymmdd.scflicense file to your computer properly... or aren't trying to activate it correctly ??

When you downloaded it did you save it to a folder on your computer ?
It should contain along line of encoded alphanumeric characters which are the unique license identifier...
You message shows a load of html code !!

Can you try downloading it again...

Stuart65

The licence initially successfully activates but when trying to use Toposhaper it keeps telling me it's expired. See attachment.
I did have the free version many years ago !!!!

Gábor

@stuart65 said:

Purchased the Toposhaper extension and followed the instructions but keep getting the below error message. Can anybody help.

Could you please tell us how many devices have you activated your licence on? (Our logs show 3 active devices)
Exactly where is this error message displayed? Could you send a screenshot of the window where the error message is displayed?

Stuart65

I am completely locked out now since received an Error in the licence validation message and also that licence seats are exceeded. I have only installed on my only laptop.

alfananda

@gábor said:

@alfananda: Do you still have access to the devices you want to release the licences for? If yes, please release them there.

As I see at our server the seats you can not release were activated and used with some previous version of SCFLicence where the online release was not available. If you do not have access to those devices, then please write to support[at]sketchucation.com with the licence IDs, seat IDs you want to release and also please write us the reason why you do not have access to those devices you want to release the seats for.

Best regards,

Gabor

Yeah, but the thing is I already released on all my devices, but it is still counted on sketchucation license page. Is there anything I can do according the issue?

Sure, will send the email. Thankyou.

Already release the license but still counted on license page

Gábor

@alfananda said:

Sure, will send the email. Thankyou.

Please detail in the email exactly what have happened. When you released the licence at the device, it should have released it everywhere (including the online display).

rv1974

I can't validate FredoSpline on the 3rd PC, details were sent to support and Rich please take a look ASAP

fredo6

@stuart65 said:

I am completely locked out now since received an Error in the licence validation message and also that licence seats are exceeded. I have only installed on my only laptop.

Do you want to release one or all of the 3 seats currently taken?

fredo6

@alfananda said:

Yeah, but the thing is I already released on all my devices, but it is still counted on sketchucation license page. Is there anything I can do according the issue?

You currently have 2 seats taken for TopoShaper.

Do you still have a problem?

xyhcwu

@rich o brien said:

@numerobis said:

So it's 8 individual licenses and not one bundle license?

Yes

@numerobis said:

And all licenses need to be checked every few days?

The license does ping occasionally. Unsure of the time frame though. Fredo would know more.

@numerobis said:

So there must be a permanent connection to the internet?

Not really. Tools will work offline if you validated while online.

Yes, it deactivates after a few days without internet access, I activated it again today and for some areas where I need to hook up a VPN it is awful.

Rich O Brien

@xyhcwu said:

Yes, it deactivates after a few days without internet access, I activated it again today and for some areas where I need to hook up a VPN it is awful.

What's the issue? If you mask your IP through VPN and that software is not whitelisted to allow communication with a particular URL you will encounter problems.

I'm not sure what frequency Fredo has set on his license check. That's under his control. But allowing your VPN to communicate is under your control.

alfananda

@fredo6 said:

@alfananda said:

Yeah, but the thing is I already released on all my devices, but it is still counted on sketchucation license page. Is there anything I can do according the issue?

You currently have 2 seats taken for TopoShaper.

Do you still have a problem?

Yeah, can you help me to release all of the seat? All of my purchased license. I will do the validate from the start again. Appreciate it. Thankyou

alfananda

@alfananda said:

@fredo6 said:

@alfananda said:

Yeah, but the thing is I already released on all my devices, but it is still counted on sketchucation license page. Is there anything I can do according the issue?

You currently have 2 seats taken for TopoShaper.

Do you still have a problem?

Yeah, can you help me to release all of the seat? All of my purchased license. I will do the validate from the start again. Appreciate it. Thankyou

Because I dont know why, some of the checkbox seat doesn't appear and it is frustating me.

Rich O Brien

@alfananda said:

Because I dont know why, some of the checkbox seat doesn't appear and it is frustating me.

It happens when you validate using an older version of Sketchucation Tools that did not have online release.

Updating all devices to the latest releases will enable online releasing at https://sketchucation.com/webshop/my-licences.php

xyhcwu

@rich o brien said:

@xyhcwu said:

Yes, it deactivates after a few days without internet access, I activated it again today and for some areas where I need to hook up a VPN it is awful.

What's the issue? If you mask your IP through VPN and that software is not whitelisted to allow communication with a particular URL you will encounter problems.

I'm not sure what frequency Fredo has set on his license check. That's under his control. But allowing your VPN to communicate is under your control.

What I mean is that Sketchup cannot connect to the network without my VPN and the Fredo plugin cannot automatically verify the license, then after a while it asks to activate it again.
Next I need to turn on the VPN to connect to the network to activate the license, as I don't use my VPN very often, so it causes this to be repeated over and over again.
Wish it had a longer auto-verify time

sged mash

Hey, I have a license for the cloth work plugin with three seats. My old pc broke and crashed; how do I remove the seat occupied by a dead and inactive computer?