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SCFLicense: Extension Licensing on Sketchucation

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  • A Offline
    alfananda
    last edited by 7 Feb 2023, 07:23

    I can't release the seat for my fredo6 plugin. All the sketchucation is updated to 4.3 but, still can't release the seat (there is no check box), but some of them have a checkbox. Anyone can help me solve this? Thank you.


    Screenshot_1.png

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    • G Offline
      Gábor
      last edited by Gábor 2 Jul 2023, 10:20 7 Feb 2023, 10:11

      @alfananda: Do you still have access to the devices you want to release the licences for? If yes, please release them there.

      As I see at our server the seats you can not release were activated and used with some previous version of SCFLicence where the online release was not available. If you do not have access to those devices, then please write to support[at]sketchucation.com with the licence IDs, seat IDs you want to release and also please write us the reason why you do not have access to those devices you want to release the seats for.

      Best regards,

      Gabor

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      • S Offline
        Stuart65
        last edited by 7 Feb 2023, 11:31

        Purchased the Toposhaper extension and followed the instructions but keep getting the below error message. Can anybody help.

        The license for TopoShaper is invalid: <!DOCTYPE html>

        <html>

        <head>

        <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <title>Page Restricted</title>

        <script type="text/javascript" src="translationFile.js"></script> <script language="JavaScript">

        var params = {ldu:

        {loginDifferentUser':'<a id="lduBtn" href="javascript:openSessionInNewWindow();" onClick="openSessionInNewWindow(); this.blur();return false;" class="submit-btn login"><span id="loginButton">

        Login</span></a>"},


        Help.jpg

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        • T Online
          TIG Moderator
          last edited by 7 Feb 2023, 12:43

          It looks like you haven't saved the SCF_Purchased_License_TopoShaper_NORMAL_yyyymmdd.scflicense file to your computer properly... or aren't trying to activate it correctly ??

          When you downloaded it did you save it to a folder on your computer ?
          It should contain along line of encoded alphanumeric characters which are the unique license identifier...
          You message shows a load of html code !!

          Can you try downloading it again...

          TIG

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          • S Offline
            Stuart65
            last edited by 7 Feb 2023, 12:54

            The licence initially successfully activates but when trying to use Toposhaper it keeps telling me it's expired. See attachment.
            I did have the free version many years ago !!!!


            Help2.jpg

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            • G Offline
              Gábor
              last edited by 7 Feb 2023, 13:52

              @stuart65 said:

              Purchased the Toposhaper extension and followed the instructions but keep getting the below error message. Can anybody help.

              • Could you please tell us how many devices have you activated your licence on? (Our logs show 3 active devices)
              • Exactly where is this error message displayed? Could you send a screenshot of the window where the error message is displayed?
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              • S Offline
                Stuart65
                last edited by 7 Feb 2023, 14:57

                I am completely locked out now since received an Error in the licence validation message and also that licence seats are exceeded. I have only installed on my only laptop.

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                • A Offline
                  alfananda
                  last edited by 7 Feb 2023, 16:12

                  @gábor said:

                  @alfananda: Do you still have access to the devices you want to release the licences for? If yes, please release them there.

                  As I see at our server the seats you can not release were activated and used with some previous version of SCFLicence where the online release was not available. If you do not have access to those devices, then please write to support[at]sketchucation.com with the licence IDs, seat IDs you want to release and also please write us the reason why you do not have access to those devices you want to release the seats for.

                  Best regards,

                  Gabor

                  Yeah, but the thing is I already released on all my devices, but it is still counted on sketchucation license page. Is there anything I can do according the issue?

                  Sure, will send the email. Thankyou.


                  Already release the license but still counted on license page


                  Screenshot_4.png

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                  • G Offline
                    Gábor
                    last edited by 7 Feb 2023, 16:35

                    @alfananda said:

                    Sure, will send the email. Thankyou.

                    Please detail in the email exactly what have happened. When you released the licence at the device, it should have released it everywhere (including the online display).

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                    • R Offline
                      rv1974
                      last edited by 8 Feb 2023, 07:04

                      I can't validate FredoSpline on the 3rd PC, details were sent to support and Rich please take a look ASAP

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                      • F Offline
                        fredo6
                        last edited by 8 Feb 2023, 09:34

                        @stuart65 said:

                        I am completely locked out now since received an Error in the licence validation message and also that licence seats are exceeded. I have only installed on my only laptop.

                        Do you want to release one or all of the 3 seats currently taken?

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                        • F Offline
                          fredo6
                          last edited by 8 Feb 2023, 09:36

                          @alfananda said:

                          Yeah, but the thing is I already released on all my devices, but it is still counted on sketchucation license page. Is there anything I can do according the issue?

                          You currently have 2 seats taken for TopoShaper.

                          Do you still have a problem?

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                          • X Offline
                            xyhcwu
                            last edited by 8 Feb 2023, 10:32

                            @rich o brien said:

                            @numerobis said:

                            So it's 8 individual licenses and not one bundle license?

                            Yes

                            @numerobis said:

                            And all licenses need to be checked every few days?

                            The license does ping occasionally. Unsure of the time frame though. Fredo would know more.

                            @numerobis said:

                            So there must be a permanent connection to the internet?

                            Not really. Tools will work offline if you validated while online.

                            Yes, it deactivates after a few days without internet access, I activated it again today and for some areas where I need to hook up a VPN it is awful.

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                            • R Offline
                              Rich O Brien Moderator
                              last edited by 8 Feb 2023, 12:31

                              @xyhcwu said:

                              Yes, it deactivates after a few days without internet access, I activated it again today and for some areas where I need to hook up a VPN it is awful.

                              What's the issue? If you mask your IP through VPN and that software is not whitelisted to allow communication with a particular URL you will encounter problems.

                              I'm not sure what frequency Fredo has set on his license check. That's under his control. But allowing your VPN to communicate is under your control.

                              Download the free D'oh Book for SketchUp

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                              • A Offline
                                alfananda
                                last edited by 8 Feb 2023, 13:33

                                @fredo6 said:

                                @alfananda said:

                                Yeah, but the thing is I already released on all my devices, but it is still counted on sketchucation license page. Is there anything I can do according the issue?

                                You currently have 2 seats taken for TopoShaper.

                                Do you still have a problem?

                                Yeah, can you help me to release all of the seat? All of my purchased license. I will do the validate from the start again. Appreciate it. Thankyou

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                                • A Offline
                                  alfananda
                                  last edited by 8 Feb 2023, 13:34

                                  @alfananda said:

                                  @fredo6 said:

                                  @alfananda said:

                                  Yeah, but the thing is I already released on all my devices, but it is still counted on sketchucation license page. Is there anything I can do according the issue?

                                  You currently have 2 seats taken for TopoShaper.

                                  Do you still have a problem?

                                  Yeah, can you help me to release all of the seat? All of my purchased license. I will do the validate from the start again. Appreciate it. Thankyou

                                  Because I dont know why, some of the checkbox seat doesn't appear and it is frustating me.

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                                  • R Offline
                                    Rich O Brien Moderator
                                    last edited by 8 Feb 2023, 14:17

                                    @alfananda said:

                                    Because I dont know why, some of the checkbox seat doesn't appear and it is frustating me.

                                    It happens when you validate using an older version of Sketchucation Tools that did not have online release.

                                    Updating all devices to the latest releases will enable online releasing at https://sketchucation.com/webshop/my-licences.php

                                    Download the free D'oh Book for SketchUp

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                                    • X Offline
                                      xyhcwu
                                      last edited by 9 Feb 2023, 03:01

                                      @rich o brien said:

                                      @xyhcwu said:

                                      Yes, it deactivates after a few days without internet access, I activated it again today and for some areas where I need to hook up a VPN it is awful.

                                      What's the issue? If you mask your IP through VPN and that software is not whitelisted to allow communication with a particular URL you will encounter problems.

                                      I'm not sure what frequency Fredo has set on his license check. That's under his control. But allowing your VPN to communicate is under your control.

                                      What I mean is that Sketchup cannot connect to the network without my VPN and the Fredo plugin cannot automatically verify the license, then after a while it asks to activate it again.
                                      Next I need to turn on the VPN to connect to the network to activate the license, as I don't use my VPN very often, so it causes this to be repeated over and over again.
                                      Wish it had a longer auto-verify time

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                                      • S Offline
                                        sged mash
                                        last edited by 12 Feb 2023, 13:13

                                        Hey, I have a license for the cloth work plugin with three seats. My old pc broke and crashed; how do I remove the seat occupied by a dead and inactive computer?

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                                        • S Offline
                                          Selenaveber
                                          last edited by 13 Feb 2023, 12:27

                                          bonjour,
                                          j'ai acheté la licence round corner et la licence fredocorner mais je n'arrive a intsaller aucune des deux. J'ai ce message d'erreur et quand jessais d'enlever le lien signature rien ne change...


                                          probleme sketchup.jpg

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