@dave r said:

@xyhcwu said:

I found that when using a VPN connection, the activated license does not release itself!

That shouldn't be a surpise. The license is assigned to your computer but you're using the VPN to hide your computer from the outside world so the lcense server can't see your machine.

Sorry, what I meant was that I first turned on the VPN connection and then activated the Fredo6 license, however there is no release option for this seat and it cannot release itself.
This resulted in several failed activations and I couldn't release them myself and had to ask Fredo to do it for me.
Here, the network is heavily blocked and in many cases the VPN needs to be turned on when using the computer.

@fredo6 said:

@xyhcwu said:

I used the Fredo tool yesterday and was prompted with an expired license, I selected the purchased license radical file to activate it and it still prompted an expired license, I activated it again and again and ohhhh, Seats running out!
I come to - https://sketchucation.com/webshop/my-licences.php
and found no option to release them, please help me release them!!!

•Seat ID: 93950; HW ID: TH1681976919.0A; Date of activation: 20/04/2023
•Seat ID: 93961; HW ID: ZO1681976919.0D; Date of activation: 20/04/2023
•Seat ID: 93991; HW ID: ST1681982550.0Z; Date of activation: 20/04/2023

You need to upgrade to the latest version of Sketchucation ExtensionStore (v4.3.1). You probably called the License dialog box without an Internet connection.
I also freed up the 3 seats for ToolsOnSurface.

I have updated to Sketchup Pro 2022.
Sketchucation ExtensionStore (v4.3.1)
LibFredo6_v13.9a
Now it works fine, thanks!
I found that when using a VPN connection, the activated license does not release itself!

I used the Fredo tool yesterday and was prompted with an expired license, I selected the purchased license radical file to activate it and it still prompted an expired license, I activated it again and again and ohhhh, Seats running out!
I come to - https://sketchucation.com/webshop/my-licences.php
and found no option to release them, please help me release them!!!

•Seat ID: 93950; HW ID: TH1681976919.0A; Date of activation: 20/04/2023
•Seat ID: 93961; HW ID: ZO1681976919.0D; Date of activation: 20/04/2023
•Seat ID: 93991; HW ID: ST1681982550.0Z; Date of activation: 20/04/2023

@rich o brien said:

@xyhcwu said:

Yes, it deactivates after a few days without internet access, I activated it again today and for some areas where I need to hook up a VPN it is awful.

What's the issue? If you mask your IP through VPN and that software is not whitelisted to allow communication with a particular URL you will encounter problems.

I'm not sure what frequency Fredo has set on his license check. That's under his control. But allowing your VPN to communicate is under your control.

What I mean is that Sketchup cannot connect to the network without my VPN and the Fredo plugin cannot automatically verify the license, then after a while it asks to activate it again.
Next I need to turn on the VPN to connect to the network to activate the license, as I don't use my VPN very often, so it causes this to be repeated over and over again.
Wish it had a longer auto-verify time

@rich o brien said:

@numerobis said:

So it's 8 individual licenses and not one bundle license?

Yes

@numerobis said:

And all licenses need to be checked every few days?

The license does ping occasionally. Unsure of the time frame though. Fredo would know more.

@numerobis said:

So there must be a permanent connection to the internet?

Not really. Tools will work offline if you validated while online.

Yes, it deactivates after a few days without internet access, I activated it again today and for some areas where I need to hook up a VPN it is awful.

@dave r said:

@xyhcwu said:

but every time I update it, it always tells me I need to activate it.

Again, what version of SketchUp are you using? There is no 2020 Free/Make version.

Did you correctly install whatever version you are using? On Windows that requires right clicking on the download installer and selecting Run as administrator. If you didn't do that Windows security can prevent required files from being written. Quit SketchUp, find the SketchUp installer, right click on it, choose Run as administrator, and when it is presented, choose Repair.

I have only SketchUp 2020 installed and I use a vpn proxy to access the internet, I don't know if it has any effect. I will try your method, thank you!

I've been using it on one of my own computers since I purchased the license, but every time I update it, it always tells me I need to activate it. After this update , it doesn't work, what am I doing wrong?

I updated the version, but it prompts the following dialog, how can I make it work？

Error in the License Validation
Response from Sketchucation: License seats exceeded.

Thank you very much for sharing

@fredo6 said:

@xyhcwu said:

I have purchased a perpetual license, why does it still indicate that it has expired?
I often use it without internet and it's a pain

Sorry for that. This is intened to make sure that user upgrade so that it makes the maintenance easier. The new version does not expire.

But if you wish, we can refund the license....

Thank you for your reply, I will always support you! fredo