sketchucation logo sketchucation
    • Login
    ℹ️ Licensed Extensions | FredoBatch, ElevationProfile, FredoSketch, LayOps, MatSim and Pic2Shape will require license from Sept 1st More Info

    Large empty white screen pops up causing me to force quit

    Scheduled Pinned Locked Moved V-Ray
    renderpluginsextensions
    65 Posts 12 Posters 6.5k Views 12 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • shannakaeS Offline
      shannakae
      last edited by

      Wait! Right after I posted this I went back to my sketch up window and there was that big whit blank screen again : ( argh. Being new to mac, i also dont know how to get a screenshot of this thing? I have jing installed on my computer but it is not coming up or it is hidden behind the big blank white screen.... : / any ideas?

      1 Reply Last reply Reply Quote 0
      • D Offline
        driven
        last edited by

        Is it always the same model that causes this?

        To find out what the 'Window' is,
        the next time it happens, leave SU and open AppleScript Editor.app (use Spotlight to find it or the Finder(menu) » Go » Utilities » AppleScript...)
        then Paste this in and Run (green button in toolbar)

        
        tell application "Sketchup"
        	activate
        end tell
        tell application "System Events"
        	get entire contents of every window of process "SketchUp"
        end tell
        

        you'l get a list of all the open SU windows, and may have a clue what it is...
        you can try this out first, even with SU closed, it will open it for you.

        john

        learn from the mistakes of others, you may not live long enough to make them all yourself...

        1 Reply Last reply Reply Quote 0
        • shannakaeS Offline
          shannakae
          last edited by

          Ok, i figured out how to get a screenshot Shift+Command+4 gives me something similar to what Jing offers. Anyway I have an picture of this monster thing i have attached it. I guess actually i can access my tools and the move things around behind it but I just cant get it to go away... and the important message that would probably tell me what it is is conveniently behind it I'm sure...

          1 Reply Last reply Reply Quote 0
          • GaieusG Offline
            Gaieus
            last edited by

            Shanna, you failed to attach the screenshot. You can use the edit button at the top of your post to add it (again?).

            Gai...

            1 Reply Last reply Reply Quote 0
            • D Offline
              driven
              last edited by

              hi,
              image not attached?
              if you right click on it do you have any options, in particular 'reload'...
              john

              learn from the mistakes of others, you may not live long enough to make them all yourself...

              1 Reply Last reply Reply Quote 0
              • shannakaeS Offline
                shannakae
                last edited by

                Ok, it looks like the screenshots are too large for me to add, let me resize them and I will resend.

                1 Reply Last reply Reply Quote 0
                • shannakaeS Offline
                  shannakae
                  last edited by

                  Ok I am attaching a screenshopt of the big whit box over my sketch up, and two images of what happend after I rand the Apple script editor as drected by "Driven".


                  white screen thing


                  apple script editor results


                  white screen


                  apple script editor results

                  1 Reply Last reply Reply Quote 0
                  • D Offline
                    driven
                    last edited by

                    in 'System Preferences' Pane you need to enable assistive devices, forgot about that sorry...

                    enable_GUI_scripting()
                    
                    on enable_GUI_scripting()
                    	try
                    		if (system attribute "sysv") < 4138 then display dialog "This script requires the installation of Mac OS X 10.3 or higher." buttons {"Cancel"} default button 1 with icon 2
                    		tell application "System Events" to if not UI elements enabled then
                    			tell me
                    				activate
                    				display dialog "This script requires the built-in Graphic User Interface Scripting architecture of Mac OS X, which is currently disabled." & return & return & "Enable GUI Scripting now? (You may be asked to enter your password.)" buttons {"Cancel", "Enable"} default button 2 with icon 2
                    			end tell
                    			set UI elements enabled to true
                    			if not UI elements enabled then error number -128
                    		end if
                    		return "yes"
                    	on error
                    		return "no"
                    	end try
                    end enable_GUI_scripting
                    

                    this should help, run in AppleScript Editor

                    learn from the mistakes of others, you may not live long enough to make them all yourself...

                    1 Reply Last reply Reply Quote 0
                    • D Offline
                      driven
                      last edited by

                      in your second image the menu bar says it's Safari?
                      long shot but, does the box go away if you close Safari?
                      john

                      learn from the mistakes of others, you may not live long enough to make them all yourself...

                      1 Reply Last reply Reply Quote 0
                      • shannakaeS Offline
                        shannakae
                        last edited by

                        ok will do that, in the meantime here is another screenshot of what I get when I go to close sketch up....I picked discard changes and it closed down sketchup.


                        what happens when I close sketch up

                        1 Reply Last reply Reply Quote 0
                        • D Offline
                          driven
                          last edited by

                          Ok,

                          If you 'Review Changes' then 'Save' or 'Discard' on both, does SU then close itself?

                          learn from the mistakes of others, you may not live long enough to make them all yourself...

                          1 Reply Last reply Reply Quote 0
                          • D Offline
                            driven
                            last edited by

                            if you turn off 'Instructor' does it go away?

                            scroll area 1 of window "Instructor"

                            learn from the mistakes of others, you may not live long enough to make them all yourself...

                            1 Reply Last reply Reply Quote 0
                            • D Offline
                              driven
                              last edited by

                              hi

                              you can edit out the long list from the above post if you want....

                              what it tells me is you have these windows open

                              %(#0000BF)[window 2, possibly a suspect
                              window 3, possibly a suspect
                              window "Instructor"
                              window "Artisan" ,
                              window "Round Corner" ,
                              window "V-Ray for SketchUp" ,
                              window "Albatross - SketchUp Pro" ,
                              window "Untitled - SketchUp Pro" ,]

                              you need to turn them off one at a time to find which it is...

                              john

                              learn from the mistakes of others, you may not live long enough to make them all yourself...

                              1 Reply Last reply Reply Quote 0
                              • jeff hammondJ Offline
                                jeff hammond
                                last edited by

                                yeah, that is indeed very weird and should not be happening..

                                i wonder if it's somehow due to the retina display ? (ie- nobody in this thread has ever seen this before but none of us has a retina display either 😉 ) ..but it seems like you're getting a window that isn't refreshing..

                                try to run sketchup in normal resolution:

                                • right-click (2finger click) on the sketchup app inside the applications folder
                                • choose 'Get Info' from the list
                                • see if there's an option to 'open in low resolution' (or smthing like that)
                                • try running sketchup again

                                if that clears up the problem, i would report it to the SketchUp developers so they can try to narrow down the cause and fix it..

                                if that doesn't clear it up.. honestly, you should probably take the computer to a genius bar if you have an apple store nearby.. there are so many variables here that it's going to be hard for someone to figure out the problem via a forum..

                                good luck

                                [edit] oh.. i would still try to turn off sketchup's autosave to see if that's triggering this..

                                dotdotdot

                                1 Reply Last reply Reply Quote 0
                                • daleD Offline
                                  dale
                                  last edited by

                                  Screenshot 2013-02-02 at 11.41.48 AM.png
                                  I have the Retina display on a 17" MacBook Pro, and I have never experienced this.
                                  This dialogue box is simply telling you you have 2 other SketchUp files open as well as the one you are working with, and you have not saved them recently.
                                  If you have not opened these files, they could be partially to blame.
                                  I notice you are on Mountain Lion, and there is an option in the OS (I'm new to Mountain Lion) that automatically opens any previous files when you start an application.
                                  If you go to your System Preferences under the Apple dropdown menu at the top left of the screen, and go to "General"
                                  You can make sure the "Close Windows when quitting an Application button is checked. You can also un-check the ask to keep changes dialogue to if you wish.


                                  Screenshot 2013-02-02 at 11.52.44 AM.png

                                  Just monkeying around....like Monsanto

                                  1 Reply Last reply Reply Quote 0
                                  • jeff hammondJ Offline
                                    jeff hammond
                                    last edited by

                                    @dale said:

                                    I have the Retina display on a 17" MacBook Pro,

                                    no such thing 😉
                                    apple ditched the 17" laptop all together after releasing the retinas..

                                    hi rez 17" was 1920 x 1200 (2.3m pixels)
                                    retina 15" is 2880 x 1800 (5m pixels)

                                    dotdotdot

                                    1 Reply Last reply Reply Quote 0
                                    • GaieusG Offline
                                      Gaieus
                                      last edited by

                                      @unknownuser said:

                                      @dale said:

                                      I have the Retina display on a 17" MacBook Pro,

                                      no such thing
                                      apple ditched the 17" laptop all together after releasing the retinas..

                                      hi rez 17" was 1920 x 1200 (2.3m pixels)
                                      retina 15" is 2880 x 1800 (5m pixels)

                                      I really do not know where this is going. I mean it1s not just resolution but also size that you need to look at. What if they can squeeze 5 million pixels in a 1" monitor? Will they be happy? Can you tell those too close pixels apart? Will you still be able to see details?

                                      It's all humbug to me.

                                      Gai...

                                      1 Reply Last reply Reply Quote 0
                                      • jeff hammondJ Offline
                                        jeff hammond
                                        last edited by

                                        @gaieus said:

                                        I really do not know where this is going. I mean it1s not just resolution but also size that you need to look at. What if they can squeeze 5 million pixels in a 1" monitor? Will they be happy? Can you tell those too close pixels apart? Will you still be able to see details?

                                        It's all humbug to me.

                                        the iphones are even higher rez (325 pixels per inch as opposed to 225 on the laptops)

                                        as i gather, these aren't really retina quality and apple is basically using the word as a marketing thing..

                                        true retina (somewhere around 400 ppi) means the human eye is unable to differentiate pixels at normal viewing distance.. basically, everything will look like liquid at that point..
                                        (and in graphic/cad apps, that would be really nice.. the circle will look absolutely like true circles (even in apps that have true circles, they are still 'faked' because of the pixels..))

                                        further, anti aliasing and those types of visual tricks will no longer be needed..

                                        dunno, i'm all for it.. they'll eventually figure out a way to get the pixels onto cloth.. maybe paint.. etc..

                                        dotdotdot

                                        1 Reply Last reply Reply Quote 0
                                        • daleD Offline
                                          dale
                                          last edited by

                                          More off topic

                                          😳 of course Jeff You are absolutely right. When I first got it I took a ruler and measured diagonally across the screen (like for old TV's) and it was 17"+- , and that has always stuck with me.
                                          Truth is the 15" MacBook is only a little over 14" with just over 13"of viewable screen.or from an aspect ratio view...
                                          For a 16:10 aspect ratio screen:
                                          screen width = screen height * 16/10
                                          MacBook Pro: 15.4" diag. is 13.06" W x 8.16" H
                                          These are screen dimensions only, not the dimensions of the computer.
                                          Gai
                                          Where you really notice the difference is in Hi Res photography. But since a lot of applications are not optimized for retina, sometimes I really don't notice any difference.

                                          Just monkeying around....like Monsanto

                                          1 Reply Last reply Reply Quote 0
                                          • jeff hammondJ Offline
                                            jeff hammond
                                            last edited by

                                            [off:33ndr0uv]@csaba
                                            oh.. and it's not like everything keeps getting smaller on your screen..

                                            a line that's 1px wide on older monitors will be like 5px wide on retina..
                                            they look the same size except the retina one will be much less jagged (ultimately, no jaggies at all)
                                            so the details are incredibly at that resolution compared to low rez monitors.. it's not as if the details get so small that they disappear.. they actually become clearer an more discernible[/off:33ndr0uv]

                                            dotdotdot

                                            1 Reply Last reply Reply Quote 0
                                            • 1
                                            • 2
                                            • 3
                                            • 4
                                            • 1 / 4
                                            • First post
                                              Last post
                                            Buy SketchPlus
                                            Buy SUbD
                                            Buy WrapR
                                            Buy eBook
                                            Buy Modelur
                                            Buy Vertex Tools
                                            Buy SketchCuisine
                                            Buy FormFonts

                                            Advertisement