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    Large empty white screen pops up causing me to force quit

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    • D Offline
      driven
      last edited by

      Is it always the same model that causes this?

      To find out what the 'Window' is,
      the next time it happens, leave SU and open AppleScript Editor.app (use Spotlight to find it or the Finder(menu) » Go » Utilities » AppleScript...)
      then Paste this in and Run (green button in toolbar)

      
      tell application "Sketchup"
      	activate
      end tell
      tell application "System Events"
      	get entire contents of every window of process "SketchUp"
      end tell
      

      you'l get a list of all the open SU windows, and may have a clue what it is...
      you can try this out first, even with SU closed, it will open it for you.

      john

      learn from the mistakes of others, you may not live long enough to make them all yourself...

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      • shannakaeS Offline
        shannakae
        last edited by

        Ok, i figured out how to get a screenshot Shift+Command+4 gives me something similar to what Jing offers. Anyway I have an picture of this monster thing i have attached it. I guess actually i can access my tools and the move things around behind it but I just cant get it to go away... and the important message that would probably tell me what it is is conveniently behind it I'm sure...

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        • GaieusG Offline
          Gaieus
          last edited by

          Shanna, you failed to attach the screenshot. You can use the edit button at the top of your post to add it (again?).

          Gai...

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          • D Offline
            driven
            last edited by

            hi,
            image not attached?
            if you right click on it do you have any options, in particular 'reload'...
            john

            learn from the mistakes of others, you may not live long enough to make them all yourself...

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            • shannakaeS Offline
              shannakae
              last edited by

              Ok, it looks like the screenshots are too large for me to add, let me resize them and I will resend.

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              • shannakaeS Offline
                shannakae
                last edited by

                Ok I am attaching a screenshopt of the big whit box over my sketch up, and two images of what happend after I rand the Apple script editor as drected by "Driven".


                white screen thing


                apple script editor results


                white screen


                apple script editor results

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                • D Offline
                  driven
                  last edited by

                  in 'System Preferences' Pane you need to enable assistive devices, forgot about that sorry...

                  enable_GUI_scripting()
                  
                  on enable_GUI_scripting()
                  	try
                  		if (system attribute "sysv") < 4138 then display dialog "This script requires the installation of Mac OS X 10.3 or higher." buttons {"Cancel"} default button 1 with icon 2
                  		tell application "System Events" to if not UI elements enabled then
                  			tell me
                  				activate
                  				display dialog "This script requires the built-in Graphic User Interface Scripting architecture of Mac OS X, which is currently disabled." & return & return & "Enable GUI Scripting now? (You may be asked to enter your password.)" buttons {"Cancel", "Enable"} default button 2 with icon 2
                  			end tell
                  			set UI elements enabled to true
                  			if not UI elements enabled then error number -128
                  		end if
                  		return "yes"
                  	on error
                  		return "no"
                  	end try
                  end enable_GUI_scripting
                  

                  this should help, run in AppleScript Editor

                  learn from the mistakes of others, you may not live long enough to make them all yourself...

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                  • D Offline
                    driven
                    last edited by

                    in your second image the menu bar says it's Safari?
                    long shot but, does the box go away if you close Safari?
                    john

                    learn from the mistakes of others, you may not live long enough to make them all yourself...

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                    • shannakaeS Offline
                      shannakae
                      last edited by

                      ok will do that, in the meantime here is another screenshot of what I get when I go to close sketch up....I picked discard changes and it closed down sketchup.


                      what happens when I close sketch up

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                      • D Offline
                        driven
                        last edited by

                        Ok,

                        If you 'Review Changes' then 'Save' or 'Discard' on both, does SU then close itself?

                        learn from the mistakes of others, you may not live long enough to make them all yourself...

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                        • D Offline
                          driven
                          last edited by

                          if you turn off 'Instructor' does it go away?

                          scroll area 1 of window "Instructor"

                          learn from the mistakes of others, you may not live long enough to make them all yourself...

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                          • D Offline
                            driven
                            last edited by

                            hi

                            you can edit out the long list from the above post if you want....

                            what it tells me is you have these windows open

                            %(#0000BF)[window 2, possibly a suspect
                            window 3, possibly a suspect
                            window "Instructor"
                            window "Artisan" ,
                            window "Round Corner" ,
                            window "V-Ray for SketchUp" ,
                            window "Albatross - SketchUp Pro" ,
                            window "Untitled - SketchUp Pro" ,]

                            you need to turn them off one at a time to find which it is...

                            john

                            learn from the mistakes of others, you may not live long enough to make them all yourself...

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                            • jeff hammondJ Offline
                              jeff hammond
                              last edited by

                              yeah, that is indeed very weird and should not be happening..

                              i wonder if it's somehow due to the retina display ? (ie- nobody in this thread has ever seen this before but none of us has a retina display either 😉 ) ..but it seems like you're getting a window that isn't refreshing..

                              try to run sketchup in normal resolution:

                              • right-click (2finger click) on the sketchup app inside the applications folder
                              • choose 'Get Info' from the list
                              • see if there's an option to 'open in low resolution' (or smthing like that)
                              • try running sketchup again

                              if that clears up the problem, i would report it to the SketchUp developers so they can try to narrow down the cause and fix it..

                              if that doesn't clear it up.. honestly, you should probably take the computer to a genius bar if you have an apple store nearby.. there are so many variables here that it's going to be hard for someone to figure out the problem via a forum..

                              good luck

                              [edit] oh.. i would still try to turn off sketchup's autosave to see if that's triggering this..

                              dotdotdot

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                              • daleD Offline
                                dale
                                last edited by

                                Screenshot 2013-02-02 at 11.41.48 AM.png
                                I have the Retina display on a 17" MacBook Pro, and I have never experienced this.
                                This dialogue box is simply telling you you have 2 other SketchUp files open as well as the one you are working with, and you have not saved them recently.
                                If you have not opened these files, they could be partially to blame.
                                I notice you are on Mountain Lion, and there is an option in the OS (I'm new to Mountain Lion) that automatically opens any previous files when you start an application.
                                If you go to your System Preferences under the Apple dropdown menu at the top left of the screen, and go to "General"
                                You can make sure the "Close Windows when quitting an Application button is checked. You can also un-check the ask to keep changes dialogue to if you wish.


                                Screenshot 2013-02-02 at 11.52.44 AM.png

                                Just monkeying around....like Monsanto

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                                • jeff hammondJ Offline
                                  jeff hammond
                                  last edited by

                                  @dale said:

                                  I have the Retina display on a 17" MacBook Pro,

                                  no such thing 😉
                                  apple ditched the 17" laptop all together after releasing the retinas..

                                  hi rez 17" was 1920 x 1200 (2.3m pixels)
                                  retina 15" is 2880 x 1800 (5m pixels)

                                  dotdotdot

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                                  • GaieusG Offline
                                    Gaieus
                                    last edited by

                                    @unknownuser said:

                                    @dale said:

                                    I have the Retina display on a 17" MacBook Pro,

                                    no such thing
                                    apple ditched the 17" laptop all together after releasing the retinas..

                                    hi rez 17" was 1920 x 1200 (2.3m pixels)
                                    retina 15" is 2880 x 1800 (5m pixels)

                                    I really do not know where this is going. I mean it1s not just resolution but also size that you need to look at. What if they can squeeze 5 million pixels in a 1" monitor? Will they be happy? Can you tell those too close pixels apart? Will you still be able to see details?

                                    It's all humbug to me.

                                    Gai...

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                                    • jeff hammondJ Offline
                                      jeff hammond
                                      last edited by

                                      @gaieus said:

                                      I really do not know where this is going. I mean it1s not just resolution but also size that you need to look at. What if they can squeeze 5 million pixels in a 1" monitor? Will they be happy? Can you tell those too close pixels apart? Will you still be able to see details?

                                      It's all humbug to me.

                                      the iphones are even higher rez (325 pixels per inch as opposed to 225 on the laptops)

                                      as i gather, these aren't really retina quality and apple is basically using the word as a marketing thing..

                                      true retina (somewhere around 400 ppi) means the human eye is unable to differentiate pixels at normal viewing distance.. basically, everything will look like liquid at that point..
                                      (and in graphic/cad apps, that would be really nice.. the circle will look absolutely like true circles (even in apps that have true circles, they are still 'faked' because of the pixels..))

                                      further, anti aliasing and those types of visual tricks will no longer be needed..

                                      dunno, i'm all for it.. they'll eventually figure out a way to get the pixels onto cloth.. maybe paint.. etc..

                                      dotdotdot

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                                      • daleD Offline
                                        dale
                                        last edited by

                                        More off topic

                                        😳 of course Jeff You are absolutely right. When I first got it I took a ruler and measured diagonally across the screen (like for old TV's) and it was 17"+- , and that has always stuck with me.
                                        Truth is the 15" MacBook is only a little over 14" with just over 13"of viewable screen.or from an aspect ratio view...
                                        For a 16:10 aspect ratio screen:
                                        screen width = screen height * 16/10
                                        MacBook Pro: 15.4" diag. is 13.06" W x 8.16" H
                                        These are screen dimensions only, not the dimensions of the computer.
                                        Gai
                                        Where you really notice the difference is in Hi Res photography. But since a lot of applications are not optimized for retina, sometimes I really don't notice any difference.

                                        Just monkeying around....like Monsanto

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                                        • jeff hammondJ Offline
                                          jeff hammond
                                          last edited by

                                          [off:33ndr0uv]@csaba
                                          oh.. and it's not like everything keeps getting smaller on your screen..

                                          a line that's 1px wide on older monitors will be like 5px wide on retina..
                                          they look the same size except the retina one will be much less jagged (ultimately, no jaggies at all)
                                          so the details are incredibly at that resolution compared to low rez monitors.. it's not as if the details get so small that they disappear.. they actually become clearer an more discernible[/off:33ndr0uv]

                                          dotdotdot

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                                          • GaieusG Offline
                                            Gaieus
                                            last edited by

                                            Ah well... I do not have a retina display device (nor any Mac device btw) but am building a website which will have responsive features. I already have a headache how to display images on 1200+, 960-1200, 768-960, 480-768 and 480- screens. And now Apple comes up with this retina display. What should I put there? Where is the bandwidth for a mobile phone to load those large images?

                                            When we are at it: what is a pun multiplied by another pun? 😒

                                            Gai...

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