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    Large empty white screen pops up causing me to force quit

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    • jeff hammondJ Offline
      jeff hammond
      last edited by

      @shannakae said:

      %(grey)[Ok, before I do anything I will provide additional info...
      I am on a Mac ultrabook 7i with, Graphics NVIDIA GeForce GT 650M 1024 MB, OS X 10.8.2, Memory 8 GB 1600 MHz DDR3, retina display. (I am now to MAC, just about two weeks now)]

      that's a 15" macbook pro
      (ie- sweet computer and the graphic card is fine for anything sketchup)

      @unknownuser said:

      I will try to explain the issue I am having in more detail. also if someone can tell me how to add an image here I will include a screenshot the next time it happens...

      when you're composing a post, you'll see 'upload attachment' a little bit below the window you're typing in.. click that then navigate to the file etc..
      fullscreen screenshot on mac is shift-cmmd-3 ..screenshot with selection window is shift-cmmd-4

      @unknownuser said:

      %(grey)[will be working in sketchup for a while, as always I save often... then all of the sudden a white window (like a pop up, but blank) pops up and covers my screen and I am forced to force quit because I can not see or access any of the sketch up tools, even if I am able to see a toolbar they are locked. I then go down to the bottom area where I see the sketchup icon and right click to quit the application and I am given two options, one is something like inspect changes and the other is something like abandon changes... (not exactly sure of the exact words but the gist is that there is not an option to save) So I choose one of the options and that window closes but the white blank pop up random thing is still there and sketchup remains open but frozen under the whit screen. So i have to go up to the top left corner and click on "force quit" then i pick sketchup from the list and it closes.

      I then re-open sketchup and am usually able to work for a while before it happens again, maybe an hour but sometimes it happens right away....

      Thank all of you for you input and help so far! I really appreciate it!]

      that sounds like a sheet instead of a popup.. very few things in sketchup use sheets.. it's usually little windows with the stoplight buttons at the top left..

      does it look like this?

      mockup

      if so.. the only thing that uses those in sketchup are more on the osx side of things.. Save As, Import/export, and printing..

      maybe you should try disabling auto-save in sketchup (for one, autosave in sketchup is no good anyway.. two, you already said you save often.. and three, since it's seemingly appearing random and the Save As dialog uses the same style sheet, there's possibly some sort of glitch going on in which autosave is showing a sheet when it should remain hidden)


      anyway, in sketchup, go to 'general' in preferences (sketchup menu-> preferences -> general)
      untick the box named 'auto-save'


      if that doesn't stop the behavior then see my earlier post.. maybe that other thing sounds all techny and nerdy but it's really not.. it's just throwing away a little text file.. (though maybe spelling out every single step of how to get to said file makes it seem 🤓 )

      dotdotdot

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      • shannakaeS Offline
        shannakae
        last edited by

        Wait! Right after I posted this I went back to my sketch up window and there was that big whit blank screen again : ( argh. Being new to mac, i also dont know how to get a screenshot of this thing? I have jing installed on my computer but it is not coming up or it is hidden behind the big blank white screen.... : / any ideas?

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        • D Offline
          driven
          last edited by

          Is it always the same model that causes this?

          To find out what the 'Window' is,
          the next time it happens, leave SU and open AppleScript Editor.app (use Spotlight to find it or the Finder(menu) » Go » Utilities » AppleScript...)
          then Paste this in and Run (green button in toolbar)

          
          tell application "Sketchup"
          	activate
          end tell
          tell application "System Events"
          	get entire contents of every window of process "SketchUp"
          end tell
          

          you'l get a list of all the open SU windows, and may have a clue what it is...
          you can try this out first, even with SU closed, it will open it for you.

          john

          learn from the mistakes of others, you may not live long enough to make them all yourself...

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          • shannakaeS Offline
            shannakae
            last edited by

            Ok, i figured out how to get a screenshot Shift+Command+4 gives me something similar to what Jing offers. Anyway I have an picture of this monster thing i have attached it. I guess actually i can access my tools and the move things around behind it but I just cant get it to go away... and the important message that would probably tell me what it is is conveniently behind it I'm sure...

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            • GaieusG Offline
              Gaieus
              last edited by

              Shanna, you failed to attach the screenshot. You can use the edit button at the top of your post to add it (again?).

              Gai...

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              • D Offline
                driven
                last edited by

                hi,
                image not attached?
                if you right click on it do you have any options, in particular 'reload'...
                john

                learn from the mistakes of others, you may not live long enough to make them all yourself...

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                • shannakaeS Offline
                  shannakae
                  last edited by

                  Ok, it looks like the screenshots are too large for me to add, let me resize them and I will resend.

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                  • shannakaeS Offline
                    shannakae
                    last edited by

                    Ok I am attaching a screenshopt of the big whit box over my sketch up, and two images of what happend after I rand the Apple script editor as drected by "Driven".


                    white screen thing


                    apple script editor results


                    white screen


                    apple script editor results

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                    • D Offline
                      driven
                      last edited by

                      in 'System Preferences' Pane you need to enable assistive devices, forgot about that sorry...

                      enable_GUI_scripting()
                      
                      on enable_GUI_scripting()
                      	try
                      		if (system attribute "sysv") < 4138 then display dialog "This script requires the installation of Mac OS X 10.3 or higher." buttons {"Cancel"} default button 1 with icon 2
                      		tell application "System Events" to if not UI elements enabled then
                      			tell me
                      				activate
                      				display dialog "This script requires the built-in Graphic User Interface Scripting architecture of Mac OS X, which is currently disabled." & return & return & "Enable GUI Scripting now? (You may be asked to enter your password.)" buttons {"Cancel", "Enable"} default button 2 with icon 2
                      			end tell
                      			set UI elements enabled to true
                      			if not UI elements enabled then error number -128
                      		end if
                      		return "yes"
                      	on error
                      		return "no"
                      	end try
                      end enable_GUI_scripting
                      

                      this should help, run in AppleScript Editor

                      learn from the mistakes of others, you may not live long enough to make them all yourself...

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                      • D Offline
                        driven
                        last edited by

                        in your second image the menu bar says it's Safari?
                        long shot but, does the box go away if you close Safari?
                        john

                        learn from the mistakes of others, you may not live long enough to make them all yourself...

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                        • shannakaeS Offline
                          shannakae
                          last edited by

                          ok will do that, in the meantime here is another screenshot of what I get when I go to close sketch up....I picked discard changes and it closed down sketchup.


                          what happens when I close sketch up

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                          • D Offline
                            driven
                            last edited by

                            Ok,

                            If you 'Review Changes' then 'Save' or 'Discard' on both, does SU then close itself?

                            learn from the mistakes of others, you may not live long enough to make them all yourself...

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                            • D Offline
                              driven
                              last edited by

                              if you turn off 'Instructor' does it go away?

                              scroll area 1 of window "Instructor"

                              learn from the mistakes of others, you may not live long enough to make them all yourself...

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                              • D Offline
                                driven
                                last edited by

                                hi

                                you can edit out the long list from the above post if you want....

                                what it tells me is you have these windows open

                                %(#0000BF)[window 2, possibly a suspect
                                window 3, possibly a suspect
                                window "Instructor"
                                window "Artisan" ,
                                window "Round Corner" ,
                                window "V-Ray for SketchUp" ,
                                window "Albatross - SketchUp Pro" ,
                                window "Untitled - SketchUp Pro" ,]

                                you need to turn them off one at a time to find which it is...

                                john

                                learn from the mistakes of others, you may not live long enough to make them all yourself...

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                                • jeff hammondJ Offline
                                  jeff hammond
                                  last edited by

                                  yeah, that is indeed very weird and should not be happening..

                                  i wonder if it's somehow due to the retina display ? (ie- nobody in this thread has ever seen this before but none of us has a retina display either 😉 ) ..but it seems like you're getting a window that isn't refreshing..

                                  try to run sketchup in normal resolution:

                                  • right-click (2finger click) on the sketchup app inside the applications folder
                                  • choose 'Get Info' from the list
                                  • see if there's an option to 'open in low resolution' (or smthing like that)
                                  • try running sketchup again

                                  if that clears up the problem, i would report it to the SketchUp developers so they can try to narrow down the cause and fix it..

                                  if that doesn't clear it up.. honestly, you should probably take the computer to a genius bar if you have an apple store nearby.. there are so many variables here that it's going to be hard for someone to figure out the problem via a forum..

                                  good luck

                                  [edit] oh.. i would still try to turn off sketchup's autosave to see if that's triggering this..

                                  dotdotdot

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                                  • daleD Offline
                                    dale
                                    last edited by

                                    Screenshot 2013-02-02 at 11.41.48 AM.png
                                    I have the Retina display on a 17" MacBook Pro, and I have never experienced this.
                                    This dialogue box is simply telling you you have 2 other SketchUp files open as well as the one you are working with, and you have not saved them recently.
                                    If you have not opened these files, they could be partially to blame.
                                    I notice you are on Mountain Lion, and there is an option in the OS (I'm new to Mountain Lion) that automatically opens any previous files when you start an application.
                                    If you go to your System Preferences under the Apple dropdown menu at the top left of the screen, and go to "General"
                                    You can make sure the "Close Windows when quitting an Application button is checked. You can also un-check the ask to keep changes dialogue to if you wish.


                                    Screenshot 2013-02-02 at 11.52.44 AM.png

                                    Just monkeying around....like Monsanto

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                                    • jeff hammondJ Offline
                                      jeff hammond
                                      last edited by

                                      @dale said:

                                      I have the Retina display on a 17" MacBook Pro,

                                      no such thing 😉
                                      apple ditched the 17" laptop all together after releasing the retinas..

                                      hi rez 17" was 1920 x 1200 (2.3m pixels)
                                      retina 15" is 2880 x 1800 (5m pixels)

                                      dotdotdot

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                                      • GaieusG Offline
                                        Gaieus
                                        last edited by

                                        @unknownuser said:

                                        @dale said:

                                        I have the Retina display on a 17" MacBook Pro,

                                        no such thing
                                        apple ditched the 17" laptop all together after releasing the retinas..

                                        hi rez 17" was 1920 x 1200 (2.3m pixels)
                                        retina 15" is 2880 x 1800 (5m pixels)

                                        I really do not know where this is going. I mean it1s not just resolution but also size that you need to look at. What if they can squeeze 5 million pixels in a 1" monitor? Will they be happy? Can you tell those too close pixels apart? Will you still be able to see details?

                                        It's all humbug to me.

                                        Gai...

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                                        • jeff hammondJ Offline
                                          jeff hammond
                                          last edited by

                                          @gaieus said:

                                          I really do not know where this is going. I mean it1s not just resolution but also size that you need to look at. What if they can squeeze 5 million pixels in a 1" monitor? Will they be happy? Can you tell those too close pixels apart? Will you still be able to see details?

                                          It's all humbug to me.

                                          the iphones are even higher rez (325 pixels per inch as opposed to 225 on the laptops)

                                          as i gather, these aren't really retina quality and apple is basically using the word as a marketing thing..

                                          true retina (somewhere around 400 ppi) means the human eye is unable to differentiate pixels at normal viewing distance.. basically, everything will look like liquid at that point..
                                          (and in graphic/cad apps, that would be really nice.. the circle will look absolutely like true circles (even in apps that have true circles, they are still 'faked' because of the pixels..))

                                          further, anti aliasing and those types of visual tricks will no longer be needed..

                                          dunno, i'm all for it.. they'll eventually figure out a way to get the pixels onto cloth.. maybe paint.. etc..

                                          dotdotdot

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                                          • daleD Offline
                                            dale
                                            last edited by

                                            More off topic

                                            😳 of course Jeff You are absolutely right. When I first got it I took a ruler and measured diagonally across the screen (like for old TV's) and it was 17"+- , and that has always stuck with me.
                                            Truth is the 15" MacBook is only a little over 14" with just over 13"of viewable screen.or from an aspect ratio view...
                                            For a 16:10 aspect ratio screen:
                                            screen width = screen height * 16/10
                                            MacBook Pro: 15.4" diag. is 13.06" W x 8.16" H
                                            These are screen dimensions only, not the dimensions of the computer.
                                            Gai
                                            Where you really notice the difference is in Hi Res photography. But since a lot of applications are not optimized for retina, sometimes I really don't notice any difference.

                                            Just monkeying around....like Monsanto

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