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    • V Offline
      victor hugo
      last edited by

      SKUP Version 8.0.15158
      OS Win XP SP3

      Yes It was working before, I also was getting the "Failed to create empty document" when I was trying to open other session, I think Gaeius had some issue also with the "Failed ....document" thing.

      I will haven't tried reinstalling yet, Which folders do I need to back up if any?

      BSOD I had those as "Blue Screen Of Dead" on other computers for the Windows Driver's, I've just found that it also fits the Bug Splat, video card is updated.

      Video Card NVIDIA Quadro FX550

      Thanks thomthom for your quick response.

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      • V Offline
        victor hugo
        last edited by

        Is it possible that this "error/problem" is generated by the Fredo tools update or the updated website, because when I try to update the plugin I get the attached error.

        Thanks.


        Plugin update.jpg

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        • thomthomT Offline
          thomthom
          last edited by

          No - Fredo plugins doesn't create BSODs. I'm still betting it's a hardware/driver issue - it always is.

          Thomas Thomassen β€” SketchUp Monkey & Coding addict
          List of my plugins and link to the CookieWare fund

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          • V Offline
            victor hugo
            last edited by

            I reinstalled the program and updated the drivers, I've also tried loggin in a using a different user. On the different user I can open multiple sessions but when I go back to my regular user and when I try to open other sessiont it says "Failed to create empty document", this is when I'm lucky to even have on session open.

            Don't know what to do now, is there a solution for this issue.

            Thanks.

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            • ely862meE Offline
              ely862me
              last edited by

              πŸ˜† I think people take the thread's title as granted !
              Perhaps changing the title will help not to have this thread filled with problems/requests about sketchup .

              Elisei (sketchupper)


              Before no life was done on Earth it was THE LIFE ITSELF...GOD
              Come and See EliseiDesign

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              • F Offline
                fcborik
                last edited by

                The link is good, but the bug reporting system does not list SU 2013 as an option. (Minor problem, just put it in the text.)

                1 Reply Last reply Reply Quote 0
                • sketch3d.deS Offline
                  sketch3d.de
                  last edited by

                  and the recent Contact Support form can be found at:

                  http://help.sketchup.com/en/contact/pro-support

                  Norbert

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                  • GwyattG Offline
                    Gwyatt
                    last edited by

                    @sketch3d.de said:

                    and the recent Contact Support form can be found at:

                    http://help.sketchup.com/en/contact/pro-support

                    Norbert

                    I just loaded a huge model in to SKP 2013 trial, and was like owning a AMD dual core 2gig system again.
                    running like this is not fun or enjoyable, sent information to SKP as per link asking them why are they treating users like "Lord of the rings"... "Ooooo shinny Buttons Master,, Must have shinny buttons"

                    Link Preview Image
                    List of 3D modeling software - Wikipedia

                    favicon

                    (en.wikipedia.org)

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                    • V Offline
                      victor hugo
                      last edited by

                      Hello.

                      I'm trying to start a session of SU and I get bugsplat (attached error message) does anyone had this problem that can help me?

                      Thanks.


                      CANNOT_RUN_A_SESSION.jpg

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                      • TIGT Offline
                        TIG Moderator
                        last edited by

                        @Victor

                        If you have recently installed some plugins try disabling them [move them out of the Plugins folder temporarily] then if SketchUp starts OK you know the culprit[s]...
                        Then maybe the cause can traced easier...

                        TIG

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                        • V Offline
                          victor hugo
                          last edited by

                          Thanks TIG.

                          The one that gives the splat is "Fredo6: Joint Push Pull Interactive v3.1a"
                          is there a way to recover to previous version?

                          Thanks for your reply.

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                          • TIGT Offline
                            TIG Moderator
                            last edited by

                            The tool itself is NOT known to cause issues.
                            Have you also got and installed the very latest Lib for Fredo's tools - available from the PluginStore http://sketchucation.com/pluginstore?pln=LibFredo6

                            Works fine for me and many other users...
                            It it's still failing with that latest Lib in tandem... then it might be 'innocent', BUT clashing with a 'less kindly' script...

                            Do you have any of the known quarantined/rogues loading too ?
                            SketchyPhysics, some Vray betas, older Podiums, Matchbox, etc...
                            If so, try again without those...

                            TIG

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                            • V Offline
                              victor hugo
                              last edited by

                              I have other plugins from Fredo and the Joint Push Pull Interactive v3.1a is the one not working, it was ok before this version and I can't go back to previous one..

                              I don't have any quarantined ones I saw the quarantined topic already.

                              Thanks.

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                              • S Offline
                                slbaumgartner
                                last edited by

                                @thomthom said:

                                Use this link:
                                http://help.sketchup.com/en/contact

                                to make official bug reports to SketchUp

                                When I submit the form at this link I get back an error message about invalid login, despite the fact that the form says nothing about needing a login and has no place to put one!

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                                • tt_suT Offline
                                  tt_su
                                  last edited by

                                  That form is no longer active. Instead go via: http://help.sketchup.com/en/contact

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                                  • S Offline
                                    slbaumgartner
                                    last edited by

                                    @tt_su said:

                                    That form is no longer active. Instead go via: http://help.sketchup.com/en/contact

                                    They should take it down if it is defunct!

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                                    • tt_suT Offline
                                      tt_su
                                      last edited by

                                      It will be. No one knew that existed any more.

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                                      • P Offline
                                        pgarmyn
                                        last edited by

                                        The official forum to post a bug.
                                        Looking to other posts on this forum... I have not the impression that the SU team is on this forum.
                                        My bug report on the official SU forum :
                                        https://productforums.google.com/forum/m/#!category-topic/sketchup/sketchup-pro/ZEGIk9xpp6U
                                        On sketchucation :
                                        http://sketchucation.com/forums/viewtopic.php?f=11%26amp;t=57365%26amp;p=521587#p521587

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