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    ⚠️ Attention | Having issues with Sketchucation Tools 5? Report Here

    Get Link for Official Sketchup Bug Reporting

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    • thomthomT Offline
      thomthom
      last edited by

      What SketchUp version?
      What OS?

      Did it work before?

      Have you tried reinstalling?

      BSOD indicate hardware/driver error. Have you updated your computer's drivers? (Especially the graphic card?)

      What graphic card do you have?

      (Btw - it's better if you create a new topic when you have a question that's new for the topic.)

      Thomas Thomassen β€” SketchUp Monkey & Coding addict
      List of my plugins and link to the CookieWare fund

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      • V Offline
        victor hugo
        last edited by

        SKUP Version 8.0.15158
        OS Win XP SP3

        Yes It was working before, I also was getting the "Failed to create empty document" when I was trying to open other session, I think Gaeius had some issue also with the "Failed ....document" thing.

        I will haven't tried reinstalling yet, Which folders do I need to back up if any?

        BSOD I had those as "Blue Screen Of Dead" on other computers for the Windows Driver's, I've just found that it also fits the Bug Splat, video card is updated.

        Video Card NVIDIA Quadro FX550

        Thanks thomthom for your quick response.

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        • V Offline
          victor hugo
          last edited by

          Is it possible that this "error/problem" is generated by the Fredo tools update or the updated website, because when I try to update the plugin I get the attached error.

          Thanks.


          Plugin update.jpg

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          • thomthomT Offline
            thomthom
            last edited by

            No - Fredo plugins doesn't create BSODs. I'm still betting it's a hardware/driver issue - it always is.

            Thomas Thomassen β€” SketchUp Monkey & Coding addict
            List of my plugins and link to the CookieWare fund

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            • V Offline
              victor hugo
              last edited by

              I reinstalled the program and updated the drivers, I've also tried loggin in a using a different user. On the different user I can open multiple sessions but when I go back to my regular user and when I try to open other sessiont it says "Failed to create empty document", this is when I'm lucky to even have on session open.

              Don't know what to do now, is there a solution for this issue.

              Thanks.

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              • ely862meE Offline
                ely862me
                last edited by

                πŸ˜† I think people take the thread's title as granted !
                Perhaps changing the title will help not to have this thread filled with problems/requests about sketchup .

                Elisei (sketchupper)


                Before no life was done on Earth it was THE LIFE ITSELF...GOD
                Come and See EliseiDesign

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                • F Offline
                  fcborik
                  last edited by

                  The link is good, but the bug reporting system does not list SU 2013 as an option. (Minor problem, just put it in the text.)

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                  • sketch3d.deS Offline
                    sketch3d.de
                    last edited by

                    and the recent Contact Support form can be found at:

                    http://help.sketchup.com/en/contact/pro-support

                    Norbert

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                    • GwyattG Offline
                      Gwyatt
                      last edited by

                      @sketch3d.de said:

                      and the recent Contact Support form can be found at:

                      http://help.sketchup.com/en/contact/pro-support

                      Norbert

                      I just loaded a huge model in to SKP 2013 trial, and was like owning a AMD dual core 2gig system again.
                      running like this is not fun or enjoyable, sent information to SKP as per link asking them why are they treating users like "Lord of the rings"... "Ooooo shinny Buttons Master,, Must have shinny buttons"

                      Link Preview Image
                      List of 3D modeling software - Wikipedia

                      favicon

                      (en.wikipedia.org)

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                      • V Offline
                        victor hugo
                        last edited by

                        Hello.

                        I'm trying to start a session of SU and I get bugsplat (attached error message) does anyone had this problem that can help me?

                        Thanks.


                        CANNOT_RUN_A_SESSION.jpg

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                        • TIGT Offline
                          TIG Moderator
                          last edited by

                          @Victor

                          If you have recently installed some plugins try disabling them [move them out of the Plugins folder temporarily] then if SketchUp starts OK you know the culprit[s]...
                          Then maybe the cause can traced easier...

                          TIG

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                          • V Offline
                            victor hugo
                            last edited by

                            Thanks TIG.

                            The one that gives the splat is "Fredo6: Joint Push Pull Interactive v3.1a"
                            is there a way to recover to previous version?

                            Thanks for your reply.

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                            • TIGT Offline
                              TIG Moderator
                              last edited by

                              The tool itself is NOT known to cause issues.
                              Have you also got and installed the very latest Lib for Fredo's tools - available from the PluginStore http://sketchucation.com/pluginstore?pln=LibFredo6

                              Works fine for me and many other users...
                              It it's still failing with that latest Lib in tandem... then it might be 'innocent', BUT clashing with a 'less kindly' script...

                              Do you have any of the known quarantined/rogues loading too ?
                              SketchyPhysics, some Vray betas, older Podiums, Matchbox, etc...
                              If so, try again without those...

                              TIG

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                              • V Offline
                                victor hugo
                                last edited by

                                I have other plugins from Fredo and the Joint Push Pull Interactive v3.1a is the one not working, it was ok before this version and I can't go back to previous one..

                                I don't have any quarantined ones I saw the quarantined topic already.

                                Thanks.

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                                • S Offline
                                  slbaumgartner
                                  last edited by

                                  @thomthom said:

                                  Use this link:
                                  http://help.sketchup.com/en/contact

                                  to make official bug reports to SketchUp

                                  When I submit the form at this link I get back an error message about invalid login, despite the fact that the form says nothing about needing a login and has no place to put one!

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                                  • tt_suT Offline
                                    tt_su
                                    last edited by

                                    That form is no longer active. Instead go via: http://help.sketchup.com/en/contact

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                                    • S Offline
                                      slbaumgartner
                                      last edited by

                                      @tt_su said:

                                      That form is no longer active. Instead go via: http://help.sketchup.com/en/contact

                                      They should take it down if it is defunct!

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                                      • tt_suT Offline
                                        tt_su
                                        last edited by

                                        It will be. No one knew that existed any more.

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                                        • P Offline
                                          pgarmyn
                                          last edited by

                                          The official forum to post a bug.
                                          Looking to other posts on this forum... I have not the impression that the SU team is on this forum.
                                          My bug report on the official SU forum :
                                          https://productforums.google.com/forum/m/#!category-topic/sketchup/sketchup-pro/ZEGIk9xpp6U
                                          On sketchucation :
                                          http://sketchucation.com/forums/viewtopic.php?f=11%26amp;t=57365%26amp;p=521587#p521587

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