SCFLicense: Extension Licensing on Sketchucation

mandraget

but i cannot access there device right now, that my office device, and my office on day off till friday

ppappa0099

@Rich-O-Brien
Plugin: JointPushPull (v7.1a - 74) on SketchUp 2023
Issue: Persistent License Validation Errors (A04 $\rightarrow$ B03) after correcting computer name.
Hello SCF Support Team,
I'm stuck in a license loop after changing my computer name, which triggered ERROR_A04.

I have tried the following steps multiple times:
1.Deleted Signature File: Erased SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt to force revalidation.
2.Activation Failed (B03): Upon trying to "Activate License", I immediately receive ERROR_B03 (connection failure to server).
3.Network Check: I confirmed I have a stable internet connection and temporarily disabled Windows Defender Firewall (Public/Private). The B03 error still persists.
Since the system cannot connect to complete the revalidation, I'm stuck "Not Licensed".

Could you please provide a manual method or an alternative solution to bypass the online connection for revalidation?
Thank you!

Rich O Brien

@ppappa0099

Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

ppappa0099

@Rich-O-Brien said in SCFLicense: Extension Licensing on Sketchucation:

Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

Fredo6 Plugins Information on 2025-11-19 01:27:43 +0800

Platform: x64-mswin64_140 - Ruby: 2.7.2
Sketchup: 23.0.397
LibFredo6: v15.5a
LibFredo6 Binary loaded
Sketchucation ExtensionStore: 5.0.3
SCFLicense: v7.1a - 74
Fredo6 Plugins

Curviloft v2.0a
JointPushPull v4.8a
SCFLicense directory present

Signature File: 2025-11-19 01:01:49 +0800

Rich O Brien

@ppappa0099 Is your device named with non-alphanumeric characters?

Please don't delete posts that have info we need to help.

Error B03 is related the non-alphanumeric characters

TIG

As well as your computer-name, your windows-username shouldn't contain any non-ASCII characters.
Because these can trip up Ruby code processes...
Also you do need to restart your computer after the renaming...

Kondybas

@Rich-O-Brien said in SCFLicense: Extension Licensing on Sketchucation:

@nguyenhung269

Please update Sketchucation Tools on all these devices

I have the same problem.
Old notebook was formatted and donated to the ukrainian army. Sure licenses were not released before. Now I have licenses that cannot be revoked via the web page.

Rich O Brien

@Kondybas

Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp on your current device and copy/paste the output into your reply.

Kondybas

Fredo6 Plugins Information on 2025-11-18 20:59:03 +0200

Platform: x64-mingw32 - Ruby: 2.2.4
Sketchup: 17.2.2555
LibFredo6: v15.5a
LibFredo6 Binary loaded
Sketchucation ExtensionStore: 4.3.1
SCFLicense: v6.1a - 72
Fredo6 Plugins

Curviloft v2.0a
Curvizard v2.5a
FredoScale v3.6a
JointPushPull v4.9a
RoundCorner v3.4a
ToolsOnSurface v2.6a
SCFLicense directory present

Signature File: 2025-11-18 19:44:48 +0200