SCFLicense: Extension Licensing on Sketchucation

[brittico]

Can't validate Fredo Portrait License
Hello please need help, just purchased the license but it doesnt work, have read all the help solutions but nothing works. It says "sorry an error occured in the communication with sketchucation. I have internet, all is work. please help, this extension is vital for my work

[Rich O Brien]

@brittico said in SCFLicense: Extension Licensing on Sketchucation:

sorry an error occured in the communication with sketchucation

This can be the result of a strict network policy. Please whitelist:

*.sketchucation.com

Our try switching to a less strict network.

[brittico]

Hi, thanks for reply, how to whiteliste? the network is my own private one.

[TIG]

@brittico

Your Firewall has a list of sites it prevents access to - a 'blacklist'.
There is a 'whitelist' of sites that are allowed.
Manage your Firewall and add *.sketchucation.com to that...

[brittico]

I am on microsoft defener, is it a file, folder, file type or process, sorry for the dump questions but I am not a pro on the pc, thanks

[brittico]

@TIG have whitelisted it as a "file type", also switched of defender, tried it again, and again, no luck, have the same problem with "round corner" which was already working as I bought the license back in march.

[TIG]

@brittico
Are there other options like 'url' ?
The string given is not a file-type...

[Rich O Brien]

@brittico
Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

[brittico]

@Rich-O-Brien Fredo6 Plugins Information on 2024-07-06 16:50:40 +0100

• Platform: x64-mswin64_140 - Ruby: 3.2.2
• Sketchup: 24.0.553
• LibFredo6: v14.5c
• LibFredo6 Binary loaded
• Sketchucation ExtensionStore: 4.4.1
• SCFLicense: v6.4a - 74
• Fredo6 Plugins

  Curviloft v1.9b
  FredoPortrait v2.9a
  RoundCorner v3.4a

• SCFLicense directory present

  Signature File: 2024-07-04 16:41:09 +0100
  RoundCorner: 2024-03-04 10:02:47 +0000

[brittico]

@Rich-O-Brien I have just found out none of my Fredo Extensions are working anymore, Curvy Loft and Round Corner are Extensions which I was already working with as I bought the license but now none of them are working, they are all telling me that I need to get a license and when trying to activate I get the same message for all three extensions.

[Rich O Brien]

@brittico Please follow the steps in my previous reply.

[Rich O Brien]

@brittico said in SCFLicense: Extension Licensing on Sketchucation:

when trying to activate I get the same message for all three extensions.

Please share the error messages. If it’s network related as it has been previously please change networks or whitelist

The more concise information you share in terms of error messages the sooner we can paint a picture of what is going on.

Also make sure you are using the latest versions of all extensions. This can be checked in SketchUcation Tools

[parkjh1477]

I have a activate problem with purchased license. anyone help me? ㅠ

[TIG]

@parkjh1477

The error message means the signature file can't be read.
You can follow the instructions and delete the file [folder opens on button click], then re-validate the licenses and see if that helps...
This can happen if you change the name of your computer, it can also be affected if you have computer name that doesn't follow the Windows rules - e.g. the computer's name contains special characters causing issues with the licensing system saved data...
Let us know how you get on...

[parkjh1477]

@TIG
I tried changing the computer name, but it didn't solve the problem. However, the license for SketchUp 2021 version on the same computer works normally. Should I delete SketchUp 2021?

[parkjh1477]

@TIG
I tried changing the computer name, but it didn't solve the problem. However, the license for SketchUp 2021 version on the same computer works normally. Should I delete SketchUp 2021? (i'm using ver.2024)

[TIG]

@parkjh1477

Both versions can exists side-by-side, so don't delete v2021 just yet.
Does your computer-name follow the Windows rules - i.e. no special characters...
This is a range of characters that can be considered safe:
Letters (a-z A-Z)
Digits (0-9)
Underscore (_)
Hyphen (-)
Space
Dot (.)
Beyond this, you just have to enforce some additional rules regarding spaces and dots. This is usually sufficient:
Name must contain at least one letter or number (to avoid only dots/spaces)
Name must start with a letter or number (to avoid leading dots/spaces)
Name may not end with a dot or space

Do you have any special characters in the computer-name OR your user-name ? - I guess you are Korean ?

[parkjh1477]

@TIG Yes, I am korean. I fixed my problem following your advise. Really thank you for your kindness reply. Thanks!

[November11]

Please tell me how to solve the problem？？

[TIG]

@November11
Follow the message's instructions on opening the folder and deleting the file.
You might need to rename your computer...

Your computer-name must follow the Windows rules - i.e. NO special characters in it...
This is a range of characters that can be considered safe:
Letters (a-z A-Z)
Digits (0-9)
Underscore (_)
Hyphen (-)
Space
Dot (.)
Beyond this, you just have to enforce some additional rules regarding spaces and dots. This is usually sufficient:
Name must contain at least one letter or number (to avoid only dots/spaces)
Name must start with a letter or number (to avoid leading dots/spaces)
Name may not end with a dot or space

Do you have any special characters in the computer-name OR your user-name ? - I guess you are Chinese ?

Try fixing that and restart to see if that helps...
Let us know how you get on...