Sketchup 2018 - Retaining Workspace Problems

boothy · 16 Nov 2017, 15:40

Hi All

I am having problems with both Toolbar positions and trays in the windows version of SU 2018.

The toolbars will not stay in position and newly created trays are completely erased (not listed in tray manager) when reopening SU. Toolbars load OK but do not retain position.

The workspace on SU 2016, 2017 works fine and is retained on the same machine.

I am using a dual monitor setup.

I have installed SU 2018 with User Admin option.

I have exactly the same plugins installed as per SU 2017 albeit some are older plugins.

I have checked anti virus firewall etc.

Does anyone have any similar experiences or ideas ? A real pain particularly regarding custom trays being removed.

Best wishes

Boothy

Box · 16 Nov 2017, 15:45

Did you install 2018 by Right Click and Run as Administrator?
If not, find the downloaded .exe and do that and select Repair when given that option.

boothy · 16 Nov 2017, 15:47

Yes has suggested in my original post and ran through repair procedure. Admin rights should not make Trays be removed from setup, should they ?

Bw Boothy

Box · 16 Nov 2017, 16:09

Just checking, this isn't the same as what I asked.
'I have installed SU 2018 with User Admin option.'

boothy · 16 Nov 2017, 17:01

Thanks for checking

TIG · 16 Nov 2017, 18:30

On a PC if you don't install SketchUp [or any app] properly you can get weird unpredictable issues...

For the avoidance of doubt...
Having Admin powers or being signed in as the Admin is NOT adequate.
Your answer is not clear.

The ONLY correct way is as follows...

Close SketchUp.
Find the installer's exe file - probably in your Downloads folder ?
If you cannot find it, then download it again...

Select the installer's exe file's icon.
Right-click > Context-menu >
"Run as administrator"

If prompted to, you must choose "Repair".

This will set up SketchUp properly.

Note that if it's a fresh installation choose to "Install"...

Restart SketchUp and see if things are better ??

boothy · 16 Nov 2017, 18:52

Many Thanks for your response Tig but I have done all those things

Bw

Boothy

boothy · 16 Nov 2017, 20:47

Many Thanks all for your responses, they were very helpful.

I finally managed to rectify problem by uninstalling again and manually deleting all content before installing with administration rights.

The Vray 3.6 tool bars are still not playing nice though. I cannot get them to dock in a permeant position.

Thanks again

Boothy

Dave R · 16 Nov 2017, 21:22

@boothy said:

I finally managed to rectify problem by uninstalling again and manually deleting all content before installing with administration rights.

Did you log in with admin rights or did you right click on the installer and use Run as administrator? They are very different things and only the second one results in correct installation.

boothy · 17 Nov 2017, 12:20

Hi Dave

No I only ran as administrator rather than logging so I will try. Having said that I think Vray may be the culprit, without it installed everything works fine. When I install Vray plugin it seems to pause app initialisation for a moment. Certainly every plugin installed after Vray does not stay put whereas everything before Vray installation is OK.

Bw

Boothy

Edit:17_11_17 - Just checked I was already logged in as administrator when installing.

Dave R · 17 Nov 2017, 12:33

Does disabling Vray change this behavior?

You should log into your computer as you normally do. If you are normally not logged in as the administrator, don't do it for installing SketchUp. Just use Run as administrator from the installer's context menu

veerlexyz · 19 Nov 2017, 09:13

I have exactly the same problem as Boothy has: toolbars do not stay in position .

pmolson · 21 Nov 2017, 16:02

Add me to the list.
extension toolbars will not stay put and custom trays disappear when sketchup is closed and opened again.

logged in as always and installed as administrator
p

correction...Toolbars are now staying put.

only thing i did that i had not done before was open a model, work on it and save it. This was the First save in 2018.

I will now recreate the lost custom trays, save the model, close, and reopen to see if they will now stay put as well.

p

Yup, that did it. My mistake was to add all the extensions and make my custom trays in a untitled new file the first time i started 2018 and then just closed it. I did not realize that those system settings were actually tied to the file you have open and will not be retained unless you save the file....seems obvious now that I say it outloud...

pbacot · 21 Nov 2017, 16:38

In mac we don't have these problems. Toolbars have always sucked.

valerostudio · 22 Nov 2017, 13:22

The problem seems to be a persistent bug. I have had the issue on both Windows 7 and 10 machines now. Seems to be inconsistent which toolbars are doing it. Reset workspace is preferences does nothing... something seems broken.

josephkim626 · 27 Nov 2017, 06:24

Had done clean uninstall as well as admin install. Uninstall all plugins. However, the settings still did not stick. If I just keep changing the settings, it seemed that it will eventually stick, but it was at least 1 or 2 tries before it did.

One thing I have noticed is that "SketchUp Application" can run even after closing SketchUp. You can confirm that behavior in the "task manager".

I do not know what is causing the application to hang even after closing, but I suppose user preferences are being saved at that point, and if you open another instance of SketchUp, you just won't see the settings saved.

For the times I have seen it hang and run on task manager, I have waited for it to close, then opened SketchUp, settings were stuck.

Hope this is at the least useful for some other users.

dtrarch · 27 Nov 2017, 20:07

SU 2018 is just a problem and I have removed it.
Big PIA IMO
Maybe the next upd will work more properly.
2017 is good enough to stay with until a more stable version is ready.
dtr

ntxdave · 27 Nov 2017, 20:55

After going through the reinstall suggested by several on this thread I have to say that 2018 is running fine for me. In fact, here are some improvements I am seeing:

2018 is loading much faster than 2017 and faster since doing the reinstall with the right-click "Run as Administrator" method.
I am finding that orbiting a complex model has much better performance than I saw with 2017. I no longer get the lag in performance.
I am seeing my models transfer to LayOut much faster than previous versions.
In 2017 I started seeing a degradation in dimension lines and text when viewing the model in LayOut. That seems to be fixed in 2018.

Now for a silly question: Why does using the context menu to Run as Administrator generate a difference in the installation process versus just running the install when I am logged in with administrator privilege? Yes, I have verified that it does. I just would like some understanding of why. Is this true for all other software as well?

TIG · 27 Nov 2017, 22:51

The complex privileges granted by using "Run as administrator" are higher than those which you get when you "Run" the installer when you are a normal 'user' with admin-powers, or are actually the administrator [not recommended].

Dan Rathbun did do a detailed explanation a few months ago [which I can't find].
He might chip in with a technical explanation...
Suffice it to say that when installing ANY app from its installer's exe file in the newer versions of Windows, then the only safe way is to use "Run as administrator"...

There is some bad advice on certain SketchUp help-pages regarding installation 'as admin'.
The pages suggesting "Run as administrator" are the right way to do it.

The weird issues that an incorrect installation can throw up are unpredictable...
So it's just best to just avoid them in the first place...

ntxdave · 28 Nov 2017, 00:02

Thanks for the feedback TIG. I will follow that "rule" from now on with all software.