I did that and I still cannot sign in to the EW or 3D warehouse. It keeps telling me that "no internet connection found" This seemed to first occur when I updated to Make 2014. Not sure exactly. I do have a internet connection though...

I am not making myself clear. I cannot log into google, or sign into SU because they say that the username and password I am showing is incorrect. In order to change my username, I have to know the account name. Since they are telling me that what I have is incorrect, I cannot proceed with changing anything. And, it will not accept the security answers that I have. I am just trying to find a phone number of some kind of customer support..

Because they are telling me that my user id is incorrect. And if I try to reset or change it, unless I know my life history and remember every password or username that I have used or security questions that I have never heard of, it will not let me do that either. I am trying to sign in SU so I can access the extension warehouse and 3D warehouse. It keeps telling me that I do not have an internet connection and this is just not the case. And every place I go to try to get some help says sign in with you single google account. It just seems there should be a way of getting help other than FAQ or Knowledge centers!!

does anyone know how to get a hold of Google other than the FAQ on their webpage and knowledge center which do not address my problem? Quite frustrating not to be able to "talk" to someone.

Thanks,

This is a personal computer. I am not terribly familiar with windows firewall but I did check to see if sketch up was being blocked and it did not appear to be so. I really have not changed anything that I know of. I first noticed this when I upgraded to 2014.

From within sketchup. Usually the extension warehouse. Also, at the bottom of the screen where the icons are located to sign in to google to access the 3D warehouse.

When U try to download certain plugins, I get the message "no internet connection found" Also, when I try to sign in to google to use the 3D warehouse, I get the same message. My internet works for everything else. Do I have a setting wrong?

Will that also take care of not being able to save my toolbar settings?

Thanks Dave. I didn't think that I did, but I will follow suggestion. So, the new sketchup plugins folder should be empty?

I am getting this crazy error message when I start up sketchup 2014. It seemed to come about when I was trying to load extensions and plugins from 2013. Also, I can not seem to be able to save my toolbar once I get it where I want it. When I open a new file, it defaults back to standard settings. I have tried to uninstall and re install the program, but this message just keeps coming along. Almost like it is not doing a clean un and re install.

Probably a silly question, but where is the plugins folder in sketchup 2014? Or, how do you install files that are in a zipped folder. I have done this before in 2013 with no issues.

thanks, Jerry

my bad. I was using the left mouse button for some reason..

for some reason, all of a sudden, today, when I use the tape measure tool to create guidelines, it places the guide wherever the cursor is. It does not snap to a entered distance. I am entering the distance as, example, 4' 10" in the box to the lower left of the screen, but instead of placing it at 4'10", it places it wherever the cursor happens to be.

Yes, I saw that. Is it talking about an extension or plugin?

When I start sketchup, I get the following.

The problem I'm having is where to find the updated plugin?

Thanks, Jerry

I checked that but it reverted back to the saved version which was a few hours before the time at which it was auto saved. Good news is I did'nt lose all of it. Bad news is I don't know what I did so as to prevent it in the future

"Oh, this is so embarassing, it seems the original model cannot be located" Yes, I did loose my model and I have no idea why. I have been having lots of crashes since installing the 2013 version of make and I'm guessing the two are connected. I do use autosave and that's what I tried to open when I got the above message. I was in the process of completing a movie in Keyframe Animation. All went well until I came back and wanted to delete the key frames and get back to the original scenes in my model. Maybe this had something to do with it also. Just seems like a weird message. Any thoughts would be appreciated.

Thanks, Jerry

Best tip came from Dave R. (moderator). Change your styles to where the back face is a contrasting color, i.e. green or something similar to make it much easier to see when you have faces that are reversed. Thanks Dave.

that makes sense. Thanks

When I click on the icon to create a new model, I get a model that I had previously been working on. As you can see, the title is "untitled - sketchup make" and is NOT an empty file. Any ideas?