@edc91 said:

Bought clothworks and no license was sent to me... (checked spam)
tried contacting via the contact page but tells me SMTP error

Hi Edc91,

I could not find any licences purchased by your registered email address or username. Please PM me the email address you used at the purchase. Also the receipt you received from PayPal might help to identify your licence.

Hi Kiwi,

As an admin I can erase your bundles. Do I understand well that you want to erase all of your bundles or only some of them. If only some of them, please PM me which ones. If all of them, just confirm and I'll erase them.

Gábor

Dear mark_in_seattle,

Thank you for your purchase at our online plugin store.

I'm really sorry you haven't received your purchased license immediately. I've sent a copy of your purchased license to you from our support at sketchucation.com email address.

Here at SketchUcation.com we try to do everything we can to ensure that our customers receive their purchased products as soon as possible. However in a small percentage of cases the automatically sent out email with the product is delayed or gets lost. This is why we ask our customers at the end of the checkout process to check their spam folder and if the email does not arrive after 24 hours, contact our support.

In the rare case of a not received email the reasons for the "lost" emails usually is: Typo in the email address: It is important to give the correct email address at the purchase as our system can not figure out the correct email address from a mistyped one. Email lands in the spam folder: We encourage our customers to check their spam folder as well.(In case of gmail also the promotions folder) Email bounces back: In some small percentage of cases the user's email box is not reachable for some reason so the email with the product bounces back. Email lost: In some very rare cases the email gets completely lost maybe because a spam filter erases it or because of some weird unknown reasons. All the above cases are handled by our support at support at sketchucation.com email address.

@savvyjain00 said:

i had purchased clothworks plugin for sketchup and haven't received any information on the license id

Hi,

I can see that you have been able to activate your ClothWorks License so I assume you have received it.

If it was not the case, please let me know and I'll send a copy of your license to your email address.

@anton_s said:

Also, ensure you are connected to the internet when activating.

And also please check if your firewall blocked internet communication from SketchUp or not.

@tuna1957 said:

Last few days if I click on the PluginStore link I get the attached privacy warning ?

Hi Tuna1957,

Thank you for reporting this message. Could you please tell me which browser are you using and what kind of virus / malware protection are you using? That would be a huge help if you could PM me that part of your virus protection log where this error is detailed. Also: is the problem still existing?

@alvis said:

Maybe someone knows why I can't export to EDG3D. Version 2017-2019 does not work

Hi Alvis,

At the moment the EDGE3D server is down due to technical reasons. If it is important to publish your work with EDG3D, please send me your model by PM and I can set it up for you manually.

Thank you for your understanding.

@skugee said:

I purchased a license for CutNfill...

I re-sent the download link to both of your email addresses today. Please let us know if you received it.

Hi Tandem,

Could you please PM me the email address you used when you purchased the product? Or maybe your PayPal account email address? I could not find the email address you are registered with at SketchUcation among the shop purchases.

Thank you.

I'm happy to announce:

Wrap-R 2020 - the SU 2020 compatible version of Wrap-R is out now. It contains all the new features and error corrections have been added since the original 2017 version.

Owners of previous Wrap-R licenses can upgrade for a 15 Euro + VAT fee by copying the content of their current license file into the discount field of the purchase page. (See https://wrap-r.com/docs-upgrade.html)

New customers who read this post can use the SCF-SHT2020XETYZ12 promo code for a limited time to get 20% discount from the full price.

We will contact every current license owner by email to inform them about the upgrade.

@panixia said:

By the way, you have a private message.

Thank you. I can see it and will answer it.

@panixia said:

Today i tried to use Wrap-r with the new sketchup 2020 and it's broken..

We are working on an upgrade to make Wrap-R SU 2020 compatible. It will be public by the end of this week. I'll post you when it's ready.

Thank you for your patience.

@ritatalia said:

Hello, recently I watched a video which explains how to use JHS powerbar to create curved surfaces, and I've already installed the file from this site itself, 'JHS_PowerBar_2015_v2.4.rbz'

How can we install it into sketchup?

Thanks for the help,
Rita.

There are 2 easy ways to install plugins from the Sketchucation site to SketchUp:

1. Download the .rbz from https://sketchucation.com/pluginstore and save it to your hard drive. In SketchUp select the Window / Extension Manager menu point. At the extension manager window click "Install extension" and in the open file window you select the .rbz file of the plugin.
2. In case you plan to install more than one plugin it is better to first install SketchUcation Tools plugin from https://sketchucation.com/resources/plugin-store-download with the above mentioned method. From this plugin you can easily auto install any plugins from the SketchUcation site.

@kura2583 said:

Applied after she bought the licenses of the plugin clothworks.
"Validation Error" is displayed.

Request to sketchUcation ERROR=A03.

How do I deal with this?

Hi,

Could you please send me to my p.gabor [at] sketchucation.com email address the C:\Users\username\AppData\Local\SCF Licenses\SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file for further analysis and the email address you used when purchased the ClothWorks licence?

@yoon214: Thank you, I've received your PM and answered it.

@yoon214 said:

@Anton_S Of course. The file ending with ".scflicense" is correct. I deleted the file from my computer.
And I downloaded the attached file from the mail again.

The file was run by pressing the Validate License button but is not valid

Could you please try to erase the file C:\Users\username\AppData\Local\SCF Licenses\SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt and then re-try the activation? If fails again please PM me this file for further analysis.

Hello 1852sketch,

I confirm that you've purchased ClothWorks. Our system sent out the license at time of the purchase by email. I've re-sent you your purchased ClothWorks license now. The email address you gave at the purchase and your email address what is registered here are different. Now I've sent the license to both email addresses. I hope you'll receive it this time.

Thank you for your purchase.

@reavenrage: I've erased your bundles as wished.

I don't have the answer as I'm not a SketchUp guru. But I have a layman's question: How did you achieve this "double name"? Could you please attach an .skp with such a component definition in it or describe how to create one?

Hi Lionheart1985,

Thank you for your patience and for letting me know. Also a huge thanks to Pixero for his great help. I'm happy it is all sorted now.