Sketchucation | Purchased files not received

Dave R

I sent you a private message on this topic.

TIG

I get these kinds of emails when things go wrong [rarely] - but I got nothing on this.
Whom did you email ?
Anyway, I've sent a PM to our IT guru Gábor, so he can report on what's happened.

Did you check your spam-emails, in case the response was sidetracked...

Lionheart1985

Hi! I was sending a FB Message, a Mail to richob@sketchucationcom and a Mail to mikel@skechucation.com but no response on that. I checked my spam and junk email folder but i haven´t got any email with the files.

Lionheart1985

Hi!

I just want to check again if there is already a solution on that case?

Please send me an email with contact dates that i can send the proof of payment that i can finally receive the files.

I still didn´t get any email into my junk or spam folder.

Thanks!

TIG

I am terribly sorry about this.

Seems that I left running the site on my own!
AND without any powers!!
I can't raise Gábor, our IT guru, who could fix this, or any of the others with 'powers' - I suspect illness/holidays ?? [or perhaps alien-abductions ???]

I'm sure it'll get resolved.

Please bear with us...

Lionheart1985

I would bet on alien-abduction

...or also life long holidays on Bora Bora with my $8.

Thanks for your support, i appreciate that someone, in this case it´s you, taking care about it.

Please let me know about any news

Cheers!

Pixero

@Lionheart1985. Please read your private message.

Gábor

Hi Lionheart1985,

Sorry for the long delay and thank you for everybody who helped to solve the case. Now I've sent an email with the download link for the product to both of your email addresses (the one what is registered and the one what you used at the purchase). Please let me know if you still have any troubles downloading the file.

Lionheart1985

Hi Gabor! Thanks a lot for your efforts and also the link. Pixero was so supportive and already helping me out in that case by end of last week. I really appreciate all of your help! We can finally close this mysterious case!

Gábor

Hi Lionheart1985,

Thank you for your patience and for letting me know. Also a huge thanks to Pixero for his great help. I'm happy it is all sorted now.

shruti20499

I AM HAVING THE SAME ISSUE, PAYMENT WAS DONE AND IT HAS BEEN MORE THAN A MONTH. CAN SOMEONE PLEASE HELP ME WITH THIS.