Open the extension store in sketchup
-
Hello,
I just created a count. I downloaded your extension store in SketchUp 2025. When I click on the red icon to open all the plugins you offer, I have to enter my username and password, which I do but it remains stuck on this page. What should I do to unblock the situation? Thank you for your help.
Berengere -
Can you provide screenshots of where it 'sticks'.
Are your username and password both exactly as set up for the main web site ? -
Hi,
Could you describe which page you are stuck on? The one where you enter your login details? Are you getting any error messages after clicking on the "Sign In" button?
-
Hello,
I am facing the same problem on SKP2025, first time using the extension. Hereafter a video showing the login issue:
https://streamable.com/pxlu8v
I am running SKP 25.0.633 on OSX 12.7.6, Intel MBP 15" 2015.Regards,
Damien -
@Dam303 said in Open the extension store in sketchup:
Hello,
I am facing the same problem on SKP2025, first time using the extension. Hereafter a video showing the login issue:
https://streamable.com/pxlu8v
I am running SKP 25.0.633 on OSX 12.7.6, Intel MBP 15" 2015.Regards,
DamienDo you mind if I reset your password manually and send you the new details via email? So we rule out some stuff?
-
Yes you can reset my password.
Regards,
Damien -
Please logout of your account and I'll send login details to the email associated to your account.
-
I logged with credentials you provided and still facing the same issue.
-
@Dam303 said in Open the extension store in sketchup:
I logged with credentials you provided and still facing the same issue.
OK, we will explore it more and see if we an find a root cause.
Thanks for testing.
If you need to revert to 4.4.1 it is below:
-
I just revert to 4.4.1 linked below and this version is working.
-
+1 with the same problem, 5.0 keeps asking to login, type username, password click login, it refresh without any mesage back to login again.
install back 4.4.1 login ok. -
-
All,
Could you please try again with v5.0? I made some changes at server-side and would like to see if it fixed the problem or not.
-
I just tried V5.0 (SKP25 / OSX) and I can now log on correctly. Thanks !
-
@Dam303 Thank you very much for reporting the original issue and testing the fix today.
It was a hard-to-fix, nasty issue. Three of us worked on it yesterday, and at last we managed to fix it.
-
@Gábor Great , I also tried V5 on SKP25 running WIN10 and it logs correctly too.
thank you for you fast reaction.
Damien
Advertisement