Open the extension store in sketchup

Gábor

Hi,

Could you describe which page you are stuck on? The one where you enter your login details? Are you getting any error messages after clicking on the "Sign In" button?

Dam303

Hello,

I am facing the same problem on SKP2025, first time using the extension. Hereafter a video showing the login issue:
https://streamable.com/pxlu8v
I am running SKP 25.0.633 on OSX 12.7.6, Intel MBP 15" 2015.

Regards,
Damien

Rich O Brien

@Dam303 said in Open the extension store in sketchup:

Hello,

I am facing the same problem on SKP2025, first time using the extension. Hereafter a video showing the login issue:
https://streamable.com/pxlu8v
I am running SKP 25.0.633 on OSX 12.7.6, Intel MBP 15" 2015.

Regards,
Damien

Do you mind if I reset your password manually and send you the new details via email? So we rule out some stuff?

Dam303

Yes you can reset my password.
Regards,
Damien

Rich O Brien

@Dam303

Please logout of your account and I'll send login details to the email associated to your account.

Dam303

I logged with credentials you provided and still facing the same issue.

Rich O Brien

@Dam303 said in Open the extension store in sketchup:

I logged with credentials you provided and still facing the same issue.

OK, we will explore it more and see if we an find a root cause.

Thanks for testing.

If you need to revert to 4.4.1 it is below:

SketchUcationTools_v4.4.1.rbz

Dam303

I just revert to 4.4.1 linked below and this version is working.

leoww95

+1 with the same problem, 5.0 keeps asking to login, type username, password click login, it refresh without any mesage back to login again.
install back 4.4.1 login ok.

Gábor

@Bereng , @leoww95
Can I ask you which operating system do you use? (IOS or Win)

Gábor

All,

Could you please try again with v5.0? I made some changes at server-side and would like to see if it fixed the problem or not.

Dam303

I just tried V5.0 (SKP25 / OSX) and I can now log on correctly. Thanks !

Gábor

@Dam303 Thank you very much for reporting the original issue and testing the fix today.

It was a hard-to-fix, nasty issue. Three of us worked on it yesterday, and at last we managed to fix it.

Dam303

@Gábor Great , I also tried V5 on SKP25 running WIN10 and it logs correctly too.
thank you for you fast reaction.
Damien