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    SCFLicense: Extension Licensing on Sketchucation

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    • B Offline
      brittico Newcomers
      last edited by

      Can't validate Fredo Portrait License
      Hello please need help, just purchased the license but it doesnt work, have read all the help solutions but nothing works. It says "sorry an error occured in the communication with sketchucation. I have internet, all is work. please help, this extension is vital for my work

      Rich O BrienR 1 Reply Last reply Reply Quote 1
      • Rich O BrienR Offline
        Rich O Brien Moderator @brittico
        last edited by

        @brittico said in SCFLicense: Extension Licensing on Sketchucation:

        sorry an error occured in the communication with sketchucation

        This can be the result of a strict network policy. Please whitelist:

        *.sketchucation.com
        

        Our try switching to a less strict network.

        Download the free D'oh Book for SketchUp 📖

        1 Reply Last reply Reply Quote 0
        • B Offline
          brittico Newcomers
          last edited by

          Hi, thanks for reply, how to whiteliste? the network is my own private one.

          TIGT 1 Reply Last reply Reply Quote 0
          • TIGT Offline
            TIG Moderator @brittico
            last edited by

            @brittico

            Your Firewall has a list of sites it prevents access to - a 'blacklist'.
            There is a 'whitelist' of sites that are allowed.
            Manage your Firewall and add *.sketchucation.com to that...

            TIG

            B 1 Reply Last reply Reply Quote 1
            • B Offline
              brittico Newcomers
              last edited by

              I am on microsoft defener, is it a file, folder, file type or process, sorry for the dump questions but I am not a pro on the pc, thanks

              1 Reply Last reply Reply Quote 0
              • B Offline
                brittico Newcomers @TIG
                last edited by

                @TIG have whitelisted it as a "file type", also switched of defender, tried it again, and again, no luck, have the same problem with "round corner" which was already working as I bought the license back in march.

                TIGT Rich O BrienR 2 Replies Last reply Reply Quote 0
                • TIGT Offline
                  TIG Moderator @brittico
                  last edited by

                  @brittico
                  Are there other options like 'url' ?
                  The string given is not a file-type...

                  TIG

                  1 Reply Last reply Reply Quote 0
                  • Rich O BrienR Offline
                    Rich O Brien Moderator @brittico
                    last edited by

                    @brittico
                    Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

                    Download the free D'oh Book for SketchUp 📖

                    B 2 Replies Last reply Reply Quote 0
                    • B Offline
                      brittico Newcomers @Rich O Brien
                      last edited by

                      @Rich-O-Brien Fredo6 Plugins Information on 2024-07-06 16:50:40 +0100

                      • Platform: x64-mswin64_140 - Ruby: 3.2.2
                      • Sketchup: 24.0.553
                      • LibFredo6: v14.5c
                      • LibFredo6 Binary loaded
                      • Sketchucation ExtensionStore: 4.4.1
                      • SCFLicense: v6.4a - 74
                      • Fredo6 Plugins

                        Curviloft v1.9b
                        FredoPortrait v2.9a
                        RoundCorner v3.4a

                      • SCFLicense directory present

                        Signature File: 2024-07-04 16:41:09 +0100
                        RoundCorner: 2024-03-04 10:02:47 +0000

                      1 Reply Last reply Reply Quote 0
                      • B Offline
                        brittico Newcomers @Rich O Brien
                        last edited by

                        @Rich-O-Brien I have just found out none of my Fredo Extensions are working anymore, Curvy Loft and Round Corner are Extensions which I was already working with as I bought the license but now none of them are working, they are all telling me that I need to get a license and when trying to activate I get the same message for all three extensions.

                        Rich O BrienR 2 Replies Last reply Reply Quote 0
                        • Rich O BrienR Offline
                          Rich O Brien Moderator @brittico
                          last edited by

                          @brittico Please follow the steps in my previous reply.

                          Download the free D'oh Book for SketchUp 📖

                          1 Reply Last reply Reply Quote 0
                          • Rich O BrienR Offline
                            Rich O Brien Moderator @brittico
                            last edited by

                            @brittico said in SCFLicense: Extension Licensing on Sketchucation:

                            when trying to activate I get the same message for all three extensions.

                            Please share the error messages. If it’s network related as it has been previously please change networks or whitelist

                            The more concise information you share in terms of error messages the sooner we can paint a picture of what is going on.

                            Also make sure you are using the latest versions of all extensions. This can be checked in SketchUcation Tools

                            Download the free D'oh Book for SketchUp 📖

                            1 Reply Last reply Reply Quote 0
                            • P Offline
                              parkjh1477
                              last edited by

                              I have a activate problem with purchased license. anyone help me? ㅠ

                              d156eb0a-0dc7-4077-8b66-725bfb505512-image.png

                              TIGT 1 Reply Last reply Reply Quote 0
                              • TIGT Offline
                                TIG Moderator @parkjh1477
                                last edited by

                                @parkjh1477

                                The error message means the signature file can't be read.
                                You can follow the instructions and delete the file [folder opens on button click], then re-validate the licenses and see if that helps...
                                This can happen if you change the name of your computer, it can also be affected if you have computer name that doesn't follow the Windows rules - e.g. the computer's name contains special characters causing issues with the licensing system saved data...
                                Let us know how you get on...

                                TIG

                                P 2 Replies Last reply Reply Quote 0
                                • P Offline
                                  parkjh1477 @TIG
                                  last edited by

                                  @TIG
                                  I tried changing the computer name, but it didn't solve the problem. However, the license for SketchUp 2021 version on the same computer works normally. Should I delete SketchUp 2021?

                                  1 Reply Last reply Reply Quote 0
                                  • P Offline
                                    parkjh1477 @TIG
                                    last edited by

                                    @TIG
                                    I tried changing the computer name, but it didn't solve the problem. However, the license for SketchUp 2021 version on the same computer works normally. Should I delete SketchUp 2021? (i'm using ver.2024)

                                    TIGT 1 Reply Last reply Reply Quote 0
                                    • TIGT Offline
                                      TIG Moderator @parkjh1477
                                      last edited by TIG

                                      @parkjh1477

                                      Both versions can exists side-by-side, so don't delete v2021 just yet.
                                      Does your computer-name follow the Windows rules - i.e. no special characters...
                                      This is a range of characters that can be considered safe:
                                      Letters (a-z A-Z)
                                      Digits (0-9)
                                      Underscore (_)
                                      Hyphen (-)
                                      Space
                                      Dot (.)
                                      Beyond this, you just have to enforce some additional rules regarding spaces and dots. This is usually sufficient:
                                      Name must contain at least one letter or number (to avoid only dots/spaces)
                                      Name must start with a letter or number (to avoid leading dots/spaces)
                                      Name may not end with a dot or space

                                      Do you have any special characters in the computer-name OR your user-name ? - I guess you are Korean ?

                                      TIG

                                      P 1 Reply Last reply Reply Quote 0
                                      • P Offline
                                        parkjh1477 @TIG
                                        last edited by

                                        @TIG Yes, I am korean. I fixed my problem following your advise. Really thank you for your kindness reply. Thanks!

                                        1 Reply Last reply Reply Quote 0
                                        • N Offline
                                          November11 Newcomers
                                          last edited by

                                          FredoScale 無法使用.jpg

                                          Please tell me how to solve the problem??

                                          TIGT 1 Reply Last reply Reply Quote 0
                                          • TIGT Offline
                                            TIG Moderator @November11
                                            last edited by

                                            @November11
                                            Follow the message's instructions on opening the folder and deleting the file.
                                            You might need to rename your computer...

                                            Your computer-name must follow the Windows rules - i.e. NO special characters in it...
                                            This is a range of characters that can be considered safe:
                                            Letters (a-z A-Z)
                                            Digits (0-9)
                                            Underscore (_)
                                            Hyphen (-)
                                            Space
                                            Dot (.)
                                            Beyond this, you just have to enforce some additional rules regarding spaces and dots. This is usually sufficient:
                                            Name must contain at least one letter or number (to avoid only dots/spaces)
                                            Name must start with a letter or number (to avoid leading dots/spaces)
                                            Name may not end with a dot or space

                                            Do you have any special characters in the computer-name OR your user-name ? - I guess you are Chinese ?

                                            Try fixing that and restart to see if that helps...
                                            Let us know how you get on...

                                            TIG

                                            1 Reply Last reply Reply Quote 0
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