Layout 2013 crashes on start

adelgark

Hi timurglobal, I got the same problem as you. LO 2013 works fine as long as these files are deleted but they appear every time you close the software and the bug splat screen shows up again. How do you keep these files from appearing again?

Thanks!!!

Duqu

I am having this problem as well. Is it possible to keep these files from popping up again after I have deleted them?

TIG

Ensure your user-name has no non-ASCII characters in it - i.e. no accented letters etc.

La DuF

Hello, Tig !!

@tig said:

Ensure your user-name has no non-ASCII characters in it - i.e. no accented letters etc.

Mine has (François) and this cannot be changed...

Anything else I could try ?

TIG

That is probably it !
Not even to Francois ?
Can't it be changed in the Users control-panel by someone with admin-powers ?

This will also cause issues with Ruby scripts etc that use your user-path to save temp files etc...

rogadude

I just figured out you have to disable your anivirus software while you use Layout 2013

Dave R

Really? I don't have to do that with my AV software. Never have.

La DuF

@dave r said:

Really? I don't have to do that with my AV software. Never have.

Me neither. Never have. And never will...

La DuF

Hello, you SketchUppers !!

The problem I encountered with a "ç" in my username, causing LO to crash at startup has been solved by installing the latest LO version : 13.0.4812

Mike Lucey

Thats good news. I'm currently doing an arch job and am finding LayOut 2013 very good indeed. No crashes and workflow is easy

TIG

I'm glad that the main issue is resolved.
However, having non-ASCII characters like a cedilla in a User name or any folder path that SketchUp might want to access is a recipe for disaster.
On PCs the version of Ruby shipped with SketchUp is known to have issues with such strings in its File, Dir and IO operations [but MAC works OK, as do newer Ruby versions which are sadly unavailable for us to use via the current API].

So on a PC...
File.exist?("C:/Users/TIG/AppData/Local/Temp/Francois.dat")
will return false if it does not exist... AND true if it exists.
BUT with the cedilla in the path...
File.exist?("C:/Users/TIG/AppData/Local/Temp/François.dat")
will return false if it does not exist... BUT also false if it exists !!!
Which is pretty useless !

So be prepared that from time to time you might get illogical results from some Plugins...

An update of SketchUp's Ruby is long overdue... this fundamental issue with Ruby's old PC version is a pain...