SCFLicense: Extension Licensing on Sketchucation

kmatloc · 11 Jun 2023, 17:29

I purchased the license for fredo plugings i used the for a bit in one of my laptops now its not leting me use the plugings and i try to put in the license but it says there is an error in the communication i have the latest version of sketchucation plugin i have a good wifi conection i think everything is right Help!

wlybe · 11 Jun 2023, 19:59

heelp. can not activate my license for joint pushpull plugin. Got a message: "Sorry - an error occured in the communication with Sketchucation"

Dave R · 11 Jun 2023, 20:27

@wlybe said:

heelp. can not activate my license for joint pushpull plugin.

What version of SketchUp are you using? Your profile says 2022 Free/Make which does not exist.

Do you have the latest version of the Sketchucation ExtensionStore tool installed? Latest version of LibFredo6?

Rich O Brien · 11 Jun 2023, 20:29

Replying to both above...

That error occurs when either software or hardware is stopping your device making a connection.

Something like an antivirus app or similar related to your network security.

If you can identify what is blocking you can whitelist *.sketchucation.com and it will not occur.

Or disable the app and run the activation and then re-enable the app.

On rare occasion it could be the permissions that SketchUp has from install. If you have the installer you can right click and choose Run as Admin and then Repair to give SketchUp the permisssions it needs.

manoamo · 19 Jun 2023, 15:43

Hi, I'm trying to "reset" license.

because it says "License seats exceeded"

but, I don't know how

please help

Rich O Brien · 19 Jun 2023, 18:11

@manoamo said:

Hi, I'm trying to "reset" license.

because it says "License seats exceeded"

but, I don't know how

please help

You can download our licensing guide...

https://downloads.sketchucation.com/licensing/SCFLicense-Instructions_to_Users.pdf

It has instructions for releasing seats.

Also make sure your devices are running Sketchucation Tools 4.3.1

ExtensionStore | SketchUcation

3D SketchUp Community for Design and Engineering Professionals.

(sketchucation.com)

This allows online seat releasing at https://sketchucation.com/webshop/my-licences.php

junphuc17945 · 21 Jun 2023, 02:37

please help me deactive 3 stucked seated of JointPushPull, this is 3rd time but still not solve
Seat ID: 27969; HW ID: TZ1622599474.0M; Date of activation: 07/04/2022
Seat ID: 27981; HW ID: FP1649300044.0M; Date of activation: 07/04/2022
Seat ID: 28446; HW ID: BR1622557468.0S; Date of activation: 08/04/2022

fredo6 · 21 Jun 2023, 07:39

@junphuc17945 said:

please help me deactive 3 stucked seated of JointPushPull, this is 3rd time but still not solve
Seat ID: 27969; HW ID: TZ1622599474.0M; Date of activation: 07/04/2022
Seat ID: 27981; HW ID: FP1649300044.0M; Date of activation: 07/04/2022
Seat ID: 28446; HW ID: BR1622557468.0S; Date of activation: 08/04/2022

This is done.

What is the issue exactly?

danygico · 23 Jun 2023, 07:48

Hi fredo6
After having formatted the pc for SDD problems I can't free these licenses

RoundCorner
Seat ID: 33994; HW ID: ME1651994382.0W; Date of activation: 08/05/2022

Curviloft
Seat ID: 25877; HW ID: TN1648232773.0X; Date of activation: 25/03/2022

VisuHole
Seat ID: 25882; HW ID: TN1648232773.0X; Date of activation: 25/03/2022

I would really appreciate it if you can remove them
Thank you

fredo6 · 24 Jun 2023, 21:18

@danygico said:

Hi fredo6
After having formatted the pc for SDD problems I can't free these licenses

RoundCorner
Seat ID: 33994; HW ID: ME1651994382.0W; Date of activation: 08/05/2022

Curviloft
Seat ID: 25877; HW ID: TN1648232773.0X; Date of activation: 25/03/2022

VisuHole
Seat ID: 25882; HW ID: TN1648232773.0X; Date of activation: 25/03/2022

I would really appreciate it if you can remove them
Thank you

This is done.

Fredo

GameP · 27 Jun 2023, 14:09

Hi fredo6,
I'm not able to release this license.

RoundCorner
Seat ID: 34352; HW ID: WR1652171373.0N; Date of activation: 10/05/2022

Could you please remove it?
Thank you

Rich O Brien · 27 Jun 2023, 15:40

Seat released. Please make sure your devices are running the latest releases of Sketchucation Tools

ExtensionStore | SketchUcation

3D SketchUp Community for Design and Engineering Professionals.

(sketchucation.com)

delta215 · 27 Jun 2023, 20:00

Hi I purchased this set of extensions a while ago now. several years and computers later I am trying to validate on yet another system but cant release seats there is no tick box.....is there a way to release all seats? Thanks in advance

delta215 · 27 Jun 2023, 20:11

Fredo please can you help by releasing these seats for me
round corner
Seat ID: 34603; HW ID: EC1652264750.0U; Date of activation: 11/05/2022
Seat ID: 73379; HW ID: VZ1673014436.0T; Date of activation: 06/01/2023
joint push pull
Seat ID: 35321; HW ID: PX1652459509.0U; Date of activation: 15/05/2022
Seat ID: 75833; HW ID: VZ1673014436.0T; Date of activation: 19/01/2023
Seat ID: 104792; HW ID: QV1682535928.0L; Date of activation: 17/06/2023
curviloft
Seat ID: 52861; HW ID: PX1652459509.0U; Date of activation: 28/08/2022
Seat ID: 98356; HW ID: VZ1673014436.0T; Date of activation: 12/05/2023
fredo scale
Seat ID: 34608; HW ID: EC1652264750.0U; Date of activation: 11/05/2022
Seat ID: 41456; HW ID: PX1652459509.0U; Date of activation: 19/06/2022
topo
Seat ID: 72523; HW ID: PX1652459509.0U; Date of activation: 02/01/2023
Seat ID: 98363; HW ID: VZ1673014436.0T; Date of activation: 12/05/2023
tools on surface
Seat ID: 58821; HW ID: PX1652459509.0U; Date of activation: 06/10/2022
Seat ID: 74267; HW ID: VZ1673014436.0T; Date of activation: 11/01/2023

thanks in advance

fredo6 · 27 Jun 2023, 20:15

@delta215 said:

Hi I purchased this set of extensions a while ago now. several years and computers later I am trying to validate on yet another system but cant release seats there is no tick box.....is there a way to release all seats? Thanks in advance

I have released the seats for all your licenses.

Dave R · 27 Jun 2023, 20:16

@delta215 said:

I am trying to validate on yet another system ...

Are you still using SketchUp 2015 Make?

crewiqsolutions · 28 Jun 2023, 16:33

Can someone help with this error?

"Error in the license validation

Request to Sketchucation:
Error_F09

License File for another plugin - Please make sure you are trying to activate the correct license.

You may want to check your MyLicenses page on Sketchucation and download the right license for the plugin.

Do you want to open your MyLicenses page on Sketchucation?"

The downloads are coming directly from this page and I keep receiving the same error.

Dave R · 28 Jun 2023, 21:02

@crewiqsolutions said:

Can someone help with this error?

What version of SketchUp are you using? Your profile says 2023 Free/Make but there is no such version.

If you are using SketchUp 2023 Pro make sure you have the current version of the Sketchucation Extension Store, LibFredo6, and the extensions you are trying to license installed.

Which extension are you trying to license?

crewiqsolutions · 28 Jun 2023, 21:37

I am using Sketchup Pro 2023. I just realized that the extension works for RoundCorner but not for FredoCorner. Which one is the most up to date?

Rich O Brien · 28 Jun 2023, 22:18

@crewiqsolutions said:

....the extension works for RoundCorner but not for FredoCorner. Which one is the most up to date?

They are separate extensions with separate licenses. You can't license RoundCorner with a FredoCorner licenses and vice versa.

FredoCorner has more advanced features.